Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom lax

Don't be fooled by wonderful picture and reviews.

Posted Mar 30, 2015
Hotel is quite old and very dusty You do not want to walk on the carpet bare feet
2 out of 5
by A verified travelerfrom Hong Kong

Bad service and not looking like a 5 star hotel

Posted Mar 13, 2015
Pros: big room
Cons: everything
Location: none
The pool in there is really bad. looking very cheap and the staff there look like no training at all, no smile, no friendly greeting, looks like lack of employees in that hotel. I have booked a nice room, huge space, but with bad service in the lobby, the lobby is tiny, there is like no doorman, even when it's raining when we arrived, and pulling a luggage, there's no one open the door for us and we have lining up to check in the room for ages! I am truly disappointed about this hotel and the room service is only from 6:30 in the morning until 10:30 at night and in the morning you are only allow to order their breakfast menu. To be honest, I have been staying in so many 5 star hotel but never like this! Even 4 star Holiday Inn in Hangzhou is better than them! At least they have Spa service! Please, just don't stay at this hotel as staff are very unwell-trained. This is my opinion to everyone who wants yo enjoy a 5 star hotel environment with good service. Again, no nice pool, no 24 hours room service, angry doorman with no contribution and slow front desk service, I will rate this hotel 2/5.
4 out of 5
Recommended
for Business Travelers
by Wooseokfrom 안양, Korea

추천합니다.

Posted Jan 20, 2015 on Hotels.com
방도 깨끗한 편이고 넓었습니다. 아침 조식도 다른 특급호텔과 비교했을때도 나쁘지 않았습니다. Residence라서 그런지 느낌에는 장기투숙자들도 있는 것 같고... 주변은 제가 확인해보지 않았기에 뭐라고 말씀을 못 드릴것 같습니다.
5 out of 5
Recommended
for Couples
by A verified traveler

Nice Apartment

Posted Jan 10, 2015 on Hotels.com
酒店很舒服,东西非常齐全,作为公寓式酒店的体验非常棒
4 out of 5
Recommended
for Families
by XIfrom 苏州

整体不错,适合全家出行

Posted Jan 4, 2015 on Hotels.com
之前就看到很多好评,果然不负众望。房间够宽敞,厨房设施一应俱全。幸好有洗衣烘干机,小盆友的衣服没带够,也能及时清洗烘干。卫生间也不错,个人不喜欢那种全透明的,这家做的很不错。床超级大,小盆友乱滚也没问题。酒店位置也好,出行到西溪,到西湖都很近。旁边就有星巴克,要吃饭对门也就有。唯一不足的是酒店停车,为了要免费,每天必须拿着停车卡去礼宾部拿停车券。一开始不知道,有点小麻烦。
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Dec 31, 2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by Shouweifrom 上海

尚可

Posted Nov 28, 2014 on Hotels.com
北楼比较新和干净,但因为北面有工地施工,就换到南楼,南楼就老旧,而且有微灰
4 out of 5
Recommended
for Business Travelers
by A verified traveler

总体感觉还可以

Posted Nov 26, 2014 on Hotels.com
大床房基本是公寓,有厨房加上中央空间,房间气味非常大,做饭时间尤甚,卫生间设施设备较差,床较简单,无特色,房间电视可移动,比较有新意。
4 out of 5
Recommended
for Business Travelers
by shengchaofrom 杭州

还行吧

Posted Nov 19, 2014 on Hotels.com
对面是工地,风景基本都被挡住。
5 out of 5
Recommended
for Getaway With Friends
by jiafrom 苏州

舒适方便家的感觉

Posted Nov 15, 2014 on Hotels.com
入住感觉很舒适,房间宽敞,有家的感觉。日常厨具一应俱全,适合举家出游。周边设施齐全。