Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
96% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything is excellent, except street noise

Posted Jun 2, 2014
Everything is excellent, except street noise, mainly from buses, can be heard, but they cannot do much, for it is located in the center of the city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel

Posted Apr 7, 2014
Pros: Location
Comfortable hotel, great location close to the West Lake and also easy access to the metro stations for trains to Shanghai.
4 out of 5
Recommended
for Getaway With Friends
by S&PT from Singapore

Good location to west lake and dining, a bit noisy

Posted Nov 28, 2013 on Hotels.com
Location of hotel is very convenient. Short walk to west lake and close to shops and dining ( walkable) . However the construction next to the hotel is still on going and there is a risk of work being done late into the night. The first night (Saturday) there was noise ( very loud) from the area until like 2 am although on Sunday it was quiet( rest day ?) Traffic noise can be heard but that is ok . Rooms are spacious and clean. There is no English tv channels and staff speak very little English It is not easy to get a taxi at times like when it is busy More often the taxis or private car rentals want you to "book" them for a flat fee ( not using the meter) so you would probably have to pay 3-4 times the normal rate. Ttere is free wifi in the room and coffee/tea making fancies and free bottled water.
5 out of 5
Recommended
for Everyone
by Kent from Utah

Hangzhou stay

Posted Oct 24, 2013
Pros: Location and cleanliness
Nice location near West Lake and local restaurants. I will stay here again as it was an excellent value. Staff so friendly and helpful.
1 out of 5
Recommended
for Business Travelers
by John from Pittsberg

Noisiest hotel in Hangzhou

Posted Jun 9, 2013 on Hotels.com
VERY LOUD!!' ALL SIDES OF THE BUILDING!!! CONSTRUCTION ON THE EAST & WEST SIDES ALL NIGHT LING 2AM - 4AM!!' If you like sleep don't stay here!
4 out of 5
Recommended
for Everyone
by Andrew from Toronto, ON, Canada

nice hotel

Posted May 23, 2013
Pros: Very close to Xi Wu and tourist area. Staffs are pleasant.
Cons: Staff trying to sell services.
Location: Excellent location near Xi Wu lake
hotel very close to Xi Wu, the main attraction for Hangzhou. room is spacious and quite clean. Hotel staffs are pleasant but they all try to sell you something like car service and sight seeing tour. There are many services close by and is easy to get a simple meal from local restaurant. A very short walk to the lake and the busy tourist area.
1 out of 5
Recommended
by Eric from Montreal

No AC....or heating?

Posted Mar 20, 2013 on Hotels.com
Run down hotel, needs some serious upgrades. Cheap owner? The heating was not working (central in the hallways was??), weither was the AC (my first room was an oven, second one was an ice box, hence the no heat or AC comment...I was told they were turned off??? (by my interpretor)
1 out of 5
Recommended
for Business Travelers
by Eric from Montreal

No heat OR AC!!

Posted Mar 19, 2013 on Hotels.com
Horrible hotel. great breakfast.
4 out of 5
Recommended
by Ashley

Close to lake

Posted Sep 30, 2012 on Hotels.com
Convenient location - the lake is just a short walk. The hotel staff is very helpful and courteous. The lobby area is beautiful. The rooms are clean.
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 15, 2012 on Hotels.com