Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
91% of guests recommend
3.7 Room cleanliness
3.3 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom london

Average

Posted Mar 16, 2015
Very bad customer service. No compassion for non Chinese speaking guests. Breakfast not inclusive
4 out of 5
Recommended
for Families
by Kim Hua

This traveler left a rating score only Posted Dec 4, 2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by zheng

This traveler left a rating score only Posted Dec 1, 2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

great location. just okay hotel for the price.

Posted Nov 9, 2014 on Hotels.com
Great location. Room was good and comfortable. However hotel needs updating. My room was on 4th floor, the mirror wall by the elevator was cracked in many places but was "fixed" with putting clear tape on top. I went to the hotel spa trying to get a back massage but was offered "pretty girl with extra service" by spa's reception - was not expecting this from a 4 star hotel.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom 神奈川県

中心街にあります。

Posted Nov 5, 2014
西湖まで徒歩8分ぐらいの場所で繁華街にも近いです。 ホテルは安いのでそれなりです。壁が薄いのか隣の声や廊下の声が聞こえます。
2 out of 5
Recommended
for Business Travelers
by Patrickfrom Shanghai

fresh cement on a well-worn sidewalk

Posted Oct 22, 2014 on Hotels.com
Very basic. It was clean, uninteresting, and unremarkable. There were no non-smoking rooms available, but I opened a window and it was tolerable. Wouldn't recommend it, but no reason really to warn people to avoid it. It was like a freshly poured bit of cement on a well-travelled sidewalk.
4 out of 5
Recommended
by A verified traveler

立地良し

Posted Oct 12, 2014 on Hotels.com
以前宿泊したことがあったが、部屋はまずまず。冷蔵庫がないのが残念でした。国慶節期間だったが、通常通りの価格で良心的。近くに夜市、有名な杭州ラーメンの店・奎元館もあり食事には困らない。
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 12, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 22, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Hannesfrom Sweden

Bad Service on arrival

Posted Sep 17, 2014 on Hotels.com
On arrival it took us over 30 minutes to check in, the staff spoke no english at all. They didn't even know what hotels.com was. The rest of the stay was pleasant.