“Outstanding Hotel”

This is an outstanding hotel. In my opinion, the few negative reviews of the hotel on this site are laughably nitpicky -- of "The Princess and the Pea" variety. There may be some very, very minor ways in which facilities have not been updated "to the very latest minute," but there is nothing whatsoever to complain about. I'm extremely glad I didn't let the negative reviews sway me, or I would have missed out on a peak experience. This is an incredible 5 Star Hotel with incredible 5 Star amenities and outstanding service (everyone was eager to please and extremely helpful); and its location is second to none in Hangzhou.

“Can't wait to go back!”

I received a free upgrade to suite upon check-in. The staff is very nice and the hotel and the room is very nice and clean. Hotel location is the best, located right on the West Lake. On site bike rentel is very convenient. The city of Hangzhou is also very nice and clean. The West Lake area is the best for tourist.

“Superb Service in Idyllic Location”

We booked this hotel as the highlight of our trip to China. We were not disappointed. We booked a "Horizon Lake View" room, which cost about the same as I would pay for a good hotel in UK. You have a seperate check in on the sixth floor, a large, comfortable, well equipped room with a spectacular view. Breakfast involves a wide choice of Chinese and European dishes and is taken in the sixth floor Lounge with its panoramic views. Best of all included in the deal a canapes and drinks from 5 30 to 7 30pm and from 8 00 to 10 00pm chocolates and liqures. If one was so inclined there would be no need for an evening meal. The staff were most helpful and spoke good English. The hotel was a 20RMB taxi ride from the railway station. If you choose to visit West Lake I can't imagine a better place to stay.

“Great hotel with nice grounds and across from Westlake.”

The hotel is on a busy street and it can be dangerous to cross Beishan Road due to the two way traffic. The key is a block away there is an underground pedestrian crossing tunnel. Use the tunnel and avoid the stress of crossing this heavily used road. The hotels has relatively good restaurants but close by within walking distances are other privately owned restaurants. One was outstanding. Taxi drivers are friendly in Hangzhou and we did rely on them a lot to travel around. This hotel is next to Westlake but some what far from downtown including the interesting historic district with a very interesting market.

“Best Hotel Setting In Hangzhou”

The Shangri-La Hotel in Hangzhou has the best location of any hotel in Hangzhou, beautiful views, close to West Lake. Spend the extra to get a premium room to get the benefits of the Horizion Lounge on the sixth floor.

“beautiful”

Beautiful location. Good service Inconvience traffic ---- Beishan Road is so crowed that it is difficult to cross.

“Worn out rooms”

The room was definitely worn out, the couch had scuff marks and staining all over and the other facilities looked very worn. The bar on the premises was nice and the staff very attentive, but overall not impressed.