Book your room at Shangri-La Hotel Hangzhou

Room type

Standard Room, Hill View

Max Occupancy: 3 adults

Standard Room, Garden View

Max Occupancy: 3 adults

Horizon, Standard Room, Hill View

Max Occupancy: 3 adults

Standard Room, Lake View

Max Occupancy: 3 adults

Horizon, Standard Room, Lake View

Max Occupancy: 3 adults
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4.5-star luxury hotel with an indoor pool in Hangzhou (Xihu)


This luxury hotel is located in Hangzhou (Xihu), close to Yui Fei Temple, West Lake, and Solitary Hill. Also nearby are Xiling Seal Engraves Society and Quyuan Park.

Hotel Features

At Shangri-La Hotel Hangzhou, recreational amenities include an outdoor tennis court and an indoor pool. The hotel also features a conference center and complimentary wireless Internet access.

Room Amenities

LCD televisions come with satellite channels. Guestrooms also feature complimentary wireless Internet access, complimentary high-speed (wired) Internet access, and air conditioning.

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At your hotel

In addition to an indoor pool, Shangri-La Hotel Hangzhou provides an outdoor tennis court, a health club, and a sauna. An Internet point is located on site and high-speed wireless Internet access is complimentary. This 4.5-star property offers access to a 24-hour business center, a technology helpdesk, and secretarial services. Event facilities include a conference center, conference/meeting rooms, and small meeting rooms. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a train station pick-up service. This luxury hotel also offers a steam room, tour/ticket assistance, and barbecue grills. Concierge services, wedding services, and translation services can be provided. Complimentary parking is available on site.

Shangri-La Hotel Hangzhou is a smoke-free property.

  • 24-hour front desk
  • Air-conditioned public areas
  • Airport transportation (surcharge)
  • Total number of rooms - 382
  • Number of floors - 6
  • Audiovisual equipment
  • Babysitting or childcare
  • Tennis on site
  • Banquet facilities
  • Barbecue grill(s)
  • Business services
  • Complimentary newspapers in lobby
  • Computer rental
  • Multiple large conference rooms
  • Currency exchange
  • Doorman/doorwoman
  • Dry cleaning/laundry service
  • Elevator/lift
  • Event catering
  • Express check-in
  • Express check-out
  • Gift shops or newsstand
  • Health club
  • ATM/banking
  • Multiple small meeting rooms
  • Multilingual staff
  • Free parking
  • Secure parking
  • Porter/bellhop
  • Luggage storage
  • Room service (24 hours)
  • Safe-deposit box at front desk
  • Train station pickup (surcharge)
  • Sauna
  • Secretarial services
  • Security guard
  • Number of buildings/towers - 3
  • Steam room
  • Swimming pool - indoor
  • Breakfast available (surcharge)
  • Coffee/tea in lobby
  • Tour assistance
  • Translation services
  • Wedding services
  • Concierge services
  • Grocery store
  • Technology support staff
  • Full board rates available
  • Billiards or pool table
  • Tours/ticket assistance
  • Free Wi-Fi
  • Internet point
  • Garden
  • Free guest parking during stay
  • 24-hour business center
  • Conference center
  • Number of meeting/conference rooms - 16
  • Outdoor tennis court
  • Smoke-free property
  • Technology helpdesk
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Stay connected

Available in all rooms: Free Wi-Fi, Free wired high-speed Internet

Available in some public areas: Free Wi-Fi

Park your car

Free parking, Free guest parking during stay, Secure parking

In your room
  • Hypo-allergenic bedding available
  • Air conditioning
  • Complimentary newspaper
  • Climate control
  • Blackout drapes/curtains
  • Direct-dial phone
  • Phone
  • Minibar
  • Coffee/tea maker
  • Complimentary bottled water
  • Daily housekeeping
  • Turndown service
  • In-room massage available
  • Slippers
  • Separate bathtub and shower
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • In-room childcare (surcharge)
  • Desk
  • Satellite TV service
  • Iron/ironing board
  • In-room safe
  • Cribs/infant beds available
  • Free Wi-Fi
  • LCD TV
  • Free wired high-speed Internet
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Eat and drink

Coffee Garden:

The unique and open buffet at Coffee Garden serves a blend of Asian and international food throughout the day. With a patio for outdoor dining and barbecues, a constant variety and ever-changing menu is on display as the talented and friendly chefs take centre stage creating dishes to order.


Delight in the flavours of Italy in Hangzhou's finest Italian restaurant. The menu includes a wide range of favourites including fresh pastas, pizzas, with premium meats cooked to your liking. The restaurant also has the city's finest wine cellar.

Shang Palace:

Smoking Policy: Smoking is not permitted.

Shang Palace is Hangzhou's finest restaurant for authentic Hangzhounese and Cantonese dishes. The team of talented local chefs creates aesthetically authentic dishes using the finest ingredients and spices.

Garden Bar:

The hotel's Garden Bar is the perfect place to relax over an afternoon tea set, a pre-dinner cocktail or an evening of romance in the bar’s garden. Garden Bar offers live jazz entertainment. It is recognised as one of the hotel's most popular destinations.

Lobby Lounge:

The Lobby Lounge, located in the East Wing, is a fine place to meet for afternoon tea, light snacks or cocktails, with a peaceful view of the hotel's gardens.

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The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing nearby
  • Bicycle rentals on site
  • Swimming on site
  • Tennis on site


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel
  • Accessible parking
  • In-room accessibility
  • Roll-in shower
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When you arrive

Check-in time starts at 2 PM

Minimum check-in age is 21

When you leave

Check-out time is noon

How you can pay

Accepted at this hotel: American Express, Diners Club, JCB International, MasterCard, Visa

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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We Should Mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

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