Ratings based on 25 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby VL
Nice hotel close to the West Lake.Posted Feb 4, 2014
Pros: Location and landscaping.
Location: West Lake.
Location is perfect, and the property is great. Kind of old, but still comfortable.
for Familiesby shocked from manila
shockedPosted Nov 28, 2013 on Hotels.com
not at par with Shangri-La standard. service at the horizon club is ok. hotel is outdated and health club is not conveniently located inside the building. totally shocked that a luxury hotel such as Shangri-La would turned off the aircon especially when outside temperature ranging from 23 to 20 deg. cel. its not even winter or freezing cold. very uncomfortable, even if you open the window it does not help at all. very disappointed. will definitely NOT return to this hotel.
for Familiesby Violet
Posted Nov 18, 2013 on Hotels.com
for Familiesby Judy Zhu from Shanghai
Very nice place with a great viewPosted Oct 31, 2013 on Hotels.com
Hangzhou is famous for the beautiful West Lake. Shangr-la Hotel Hangzhou is in a very good location, closes to the famous Yue Miao Temple and Lin Yin Temple. Our visiting friends enjoyed a very comfortable stay here at Shangri-la and also a fantastic view in Hangzhou.
for Familiesby ReturnToHangzhou from USA
in a busy neighborhoodPosted Oct 29, 2013 on Hotels.com
The hotel is close to all must-see sights. But the BaiShan street in front of the hotel is extremely crowded. Cars, buses, motorcycles... We felt unsafe even on the sidewalks. Other than that, we're happy with the experience.
for Everyoneby Melissa
Large rooms, well appointed.Posted Sep 6, 2013
The rooms are older and much larger than modern rooms, but well maintained. Ours had a large balcony facing the front where the lake was, but trees blocked the view. Rooms facing the back of the hotel might be quieter, though not sure of their view. The bathroom was well appointed and the sheets/towels good quality. Location is wonderful, right on the lake. It's a nice walk to the other side where the restaurants are. Tea farms are an inexpensive taxi ride away.
for Familiesby Fifi from New Jersey
classic hotel by West Lake of Hong ZhouPosted Jul 9, 2013
Pros: The layout and decors of the hotel room, the excellent breakfast food choices, the helpful and friendly hotel staff
Cons: the air quality in the room
Location: the hotel is right by the famous West Lake. You can just walk across the hotel to the lake side. Everything is kind of convenience
We had a short stay at Shangri-La Hotel Hangzhou in July, 2013. The hotel staff are warm and helpful. The breakfast was excellent, many selections and good food. The only concern we had is the humidity in one of our room, smell like mold. (too much water vapor in the air?). Otherwise, we had a great time and the kids loved it.
for Getaway With Friendsby Rachel
Posted Apr 11, 2013 on Hotels.com
Recommendedby Lyn from Aussie living in Shanghai
Right by the lakePosted Apr 9, 2013 on Hotels.com
Stayed one night over holiday period - was great to be able to get away from the crowds that were around the lake. Lovely gardens - needed more time to wander there. C
for Business Travelersby A verified traveler
Posted Mar 20, 2013 on Hotels.com