Sofitel Hangzhou Westlake (Hangzhou, China)

Rooms & Rates

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Room type

Deluxe Room with Queensize Bed - Premium rate


		1 queenPremium bedding. Desk. CD player. Television with satellite channels. Complimentary wired Internet access. Direct-dial phone; free local calls. In-room safe. Minibar. Ensuite bathroom. Bath amenities include hair dryer, makeup/shaving mirror, and scale. Bathrobes and slippers. Air conditioning and ceiling fan.

Deluxe Room with 2 Twin Beds - Premium rate


		2 singlePremium bedding. Desk. CD player. Television with satellite channels. Complimentary wired Internet access. Direct-dial phone; free local calls. In-room safe. Minibar. Ensuite bathroom. Bath amenities include hair dryer, makeup/shaving mirror, and scale. Bathrobes and slippers. Air conditioning and ceiling fan.

Superior Room, 2 single beds - Premium rate


2 singlePremium bedding. Desk. CD player. Television with satellite channels. Complimentary wired Internet access. Direct-dial phone; free local calls. In-room safe. Minibar. Ensuite bathroom. Bath amenities include hair dryer, makeup/shaving mirror, and scale. Bathrobes and slippers. Air conditioning and ceiling fan.

There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go

A resort fee is included in the total price displayed

Policies

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Pets not allowed
Check-in time starts at 2 PM
Check-out time is Noon

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Airport shuttle fee: CNY 450
- Deposit: CNY 3000 per stay
- Buffet breakfast fee: CNY 182 per person (approximate amount)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Property Amenities

In addition to a health club, Sofitel Hangzhou Westlake features a fitness facility and a pool. Sofitel Hangzhou Westlake offers a restaurant and a coffee shop/café. A bar/lounge is on site at the hotel where guests can unwind with a drink. High-speed wireless Internet access is complimentary.

Business amenities at this 4.5-star property consist of a business center, limo/town car service, and audio-visual equipment. This Hangzhou hotel also offers a concierge desk, barbecue grills, and gift shops/newsstands. For a surcharge, an airport shuttle is available to guests. Onsite parking is complimentary.

Concierge desk
Fitness facilities
Air-conditioned public areas
Restaurant(s) in hotel
Bar/lounge
Airport transportation (surcharge)
Parking (free)
24-hour front desk
Express check-out
Total number of rooms - 200
Number of suites - 15
Hair salon
ATM/banking
Gift shops or newsstand
Babysitting or child care
Currency exchange
Audio-visual equipment
Number of floors - 6
Banquet facilities
Barbecue grill(s)
Beauty services
Billiards

Breakfast available (surcharge)
Business center
Coffee shop or café
Complimentary newspapers in lobby
Doorman/doorwoman
Dry cleaning/laundry service
Elevator/lift
Event catering
Express check-in
Health club
Internet access in public areas - complimentary
Laundry facilities
Limo or Town Car service available
Massage - spa treatment room(s)
Porter/bellhop
Room service (24 hours)
Shoe shine
Swimming pool
Tour assistance
Umbrella
Wireless (high-speed) Internet access - complimentary
Free guest parking only during stay

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Rooms

Sofitel Hangzhou Westlake offers 200 guestrooms. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, makeup/shaving mirrors, and scales.

This Hangzhou hotel provides complimentary wired high-speed Internet access. Business-friendly amenities include desks and complimentary newspapers; local calls are complimentary (restrictions may apply). CD players, minibars, and air conditioning are also included. Extra towels/bedding and wake-up calls can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Room Amenities

CD player
Premium bedding
Climate control
Ceiling fan
Complimentary newspaper
Air conditioning
Free local calls
Voice mail
Internet access (complimentary)
Complimentary bottled water
Minibar
Wake-up calls
Daily housekeeping
Extra towels/bedding
Turndown service

Makeup/shaving mirror
Slippers
Bathroom scale
Bathrobes
Hair dryer
In-room childcare (surcharge)
Electronic/magnetic keys
Window opens
Clock radio
Desk
Iron/ironing board
In-room safe
Satellite television service
Rollaway beds available
Wired high-speed Internet access (complimentary)

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Dining

Sofitel Hangzhou Westlake has a restaurant on site. 24-hour room service is available.

Recreation

Recreational amenities at the hotel include a health club, a fitness facility, and a pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bicycle rentals on site

Swimming on site

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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Sofitel Hangzhou Westlake

3.3

out of 5

avg. guest rating

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A Traveler from KL, Malaysia

4.0

out of 5

“Pleasant experience.”

Overall, pleasant experience. Good location although the hotel itself looks a little 'tired' and could do with a bit of refurbishment. Although the front staff was pleasant, their standard of English could be improved (compared to Sofitel Hyland Shanghai). Also, upon check out, as we were in a hurry to get to the airport, we told the cashier to prepare our bill while we get our luggage from our rooms. However, when we came down some 15 minutes later, the bill was still not ready and we had to wait another 10 minutes to fully settle the bill. Hence, the effiency of the staff could be improved.

Area recommendations

Although slightly far from the Center of town (the new modern city centre), it is convenient to the old /ancient street of HeFang and close proximity to the West Lake. As we were more interested in the Lake and enjoying the beauty the HeFang street, we found this location to be excellent for us. However, for those who are more interested in the WuLin Road and Hubin Road where more modern shops are located, then this hotel is a bit far to walk, though easily accessible by taxis.

Carolyn from Fuyang, China

1.0

out of 5

“Disappointing.”

My second trip to Hangzhou since September. Stayed at the Wyndham last time and will go back there. Esthetically speaking, Sofitel rooms leave much to be desired -- look similar to Chinese hotels costing one third the price; much smaller compared to the Wyndham, lower quality amenities and a bit shabby around the edges -- frayed and stained carpet, patched up wallpaper. No wifi, very limited room service menu (though there are restaurants in the hotel), no coffee pot, only Nescafe and Chinese tea offered. Shower door opens six inches from the toilet and doesn't close properly resulting in water covered floor. Poor lighting for reading. Overall, not a 5-star hotel.

Area recommendations

West Lake area is lovely. It has nature, shopping, restaurants, locals, tourists, ex-pats...something for everyone.

A Traveler from Shenzhen, CN

5.0

out of 5

“Highly recommend it”

The service in this hotel is excellent all round. Rooms don't have a great view like the other hotels but it's only a 2 min walk across to the lake and cafes across the road. Also very close to great jazz bars. Can't wait to go back to the hotel

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