Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
76% of guests recommend
3.9 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Families
by Colin ng from kuala lumpur

excellent hotel near shopping n Lake

Posted Apr 8, 2014
Pros: Almost everything except aircond
Cons: Unfortunately hotel was under renovation n aircond didnt work for entire week,
Location: Yi Chino, Grandma's, West Lake park, Silk Road n Zhejiang University
Excellent staff n freindly. Unfortunately aircond didnt work but staff make us extremely comfortable. Experience n knowledgeable staff
4 out of 5
for Business Travelers
by Reg from Sydney

Comfy beds

Posted Nov 13, 2013 on Hotels.com
Quality of service
2 out of 5
by I.D from Sydney

Staff excellent - Poor facility

Posted Nov 3, 2013
Pros: Location
Cons: Room very hot in the afternoon - centralized air conditioner - should have individual room cool temperature control.
Complained about the heat inside the room, and was advised by the staff just to open the window to let the cool air in. As a consolation, I was given an OLD electric fan.
4 out of 5
for Business Travelers
by Zastrow from USA

Perfect for a visit to West Lake!

Posted May 6, 2013 on Hotels.com
It was a great hotel! Business services were great, the staff and accommodations were wonderful! If you're looking to visit West Lake or the surrounding area - this is the place to stay as well!
4 out of 5
for Families
by TR from London

5* luxury hotel at an idyllic location

Posted Apr 4, 2013 on Hotels.com
Check-in was quick, and the room comfortable and clean. Despite there being some renovation and building works going on, the noise was kept to day time so wasn't a disturbance. The lounge area for Accord Le Club loyalty scheme members was nice and pleasant, although they seemed to run out of food quickly. Breakfast buffet included a good selection of Chinese and Western dishes (noodels, dumplings, bread, cheese, cold cuts, fresh fruit). The hotel is next to the West Lake with easy access to the parks and pavilions nearby, as well as a large supermarket (Carrefour). Would definitely go back.
5 out of 5
by A verified traveler

one of the best in Hangzhou

Posted Jan 22, 2013 on Hotels.com
one of the best in Hangzhou.very good service. Warm staff who speak French.
5 out of 5
for Everyone
by Tippytoes from New Zealand

Very comforting

Posted Jul 12, 2012
Location: Heineken 500 ml cans ¥10.90 each 100 mtrs from entrance to your right and just on side street
Very comforting experience, excellent services.will definitely return
2 out of 5
by A verified traveler from Singapore

Over priced hotel, felt cheated.

Posted Oct 26, 2011 on Hotels.com
For the price we are paying, we expect newer, modern rooms. The furnitures are old, carpets looked dirty and need washing. It's definitely overpriced, only good thing is the location, opposite the Westlake. The air-conditioning is centrally controlled and thus we cannot get a comfortable temperature in the room, got to resort to opening windows to allow natural air in. No breakfast and no wifi in room. Until today, we still cannot find justifications for the rates we paid for the room.
5 out of 5
by A verified traveler from San Clemente California

Posted Jul 29, 2011 on Hotels.com
Great staff, I left my wallet in the room safe and they jumped right on it to recovery it and send it to me. Rooms were very comfortable, staff friendly and helpful, will stay there again.
5 out of 5
by A verified traveler from Phoenix, Arizona

A Higher Standard in Service Westlake District

Posted Jul 10, 2011 on Hotels.com
The Sofitel is a lovely hotel on the shores of the West Lake. This hotel will bend over backwards to offer you the quality of service not found in most hotels around the world. They will go above and beyond to help you discover Hangzhou, not just the typical places of interest but those out of the way places that make a city memorable. In the restaurants, the service and food are terrific. My daughter and I requested iced tea, they were a little surprised at the request but we managed to enjoy our favorite beverage daily. The location cannot be beat, right on the shores of the West Lake and its marvelous teahouses and stores. Stay in the comfort and ease of the Sofitel, you will find the staff enjoyable to speak with on the attributes of this beautiful city of Hangzhou.