Ratings based on 49 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Mar 24, 2015
Pros: Everything
Location: West Lake and all related attractions.
Solid,accomodating, staff. Very clean hotel. The stay was enjoyable, quiet, and convenient to area amenities. I had a business meeting at the Hyatt - an easy 15 minute walk along West Lake.
4 out of 5
Recommended
for Families
by haifrom 上海

总体不错

Posted Jan 29, 2015 on Hotels.com
总体不错,离开西湖很近
5 out of 5
Recommended
for Couples
by HONG CHINfrom Malaysia

Great location & Friendly staff

Posted Dec 15, 2014 on Hotels.com
Comfy bed, the staff and accommodations were wonderful!
4 out of 5
Recommended
for Business Travelers
by Pochinfrom Taiwan

飯店相當乾淨舒適,下次有機會會在繼續入住。

Posted Oct 21, 2014 on Hotels.com
很乾淨整潔的飯店,唯獨飯店餐廳的品質有點糟糕。我們待在那吃了自助式晚餐,服務品質並沒有很好,盤子收拾的速度很慢,菜色也不是很齊全。
5 out of 5
Recommended
for Business Travelers
by Oi Lun Ellen

This traveler left a rating score only Posted Oct 8, 2014 on Hotels.com
4 out of 5
Recommended
by A verified traveler

good service.

Posted Sep 23, 2014 on Hotels.com
the service people in the hotel is very nice. they are willingly to help. The hotel location is very convenient.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 10, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by Colin ngfrom kuala lumpur

excellent hotel near shopping n Lake

Posted Apr 8, 2014
Pros: Almost everything except aircond
Cons: Unfortunately hotel was under renovation n aircond didnt work for entire week,
Location: Yi Chino, Grandma's, West Lake park, Silk Road n Zhejiang University
Excellent staff n freindly. Unfortunately aircond didnt work but staff make us extremely comfortable. Experience n knowledgeable staff
4 out of 5
Recommended
for Business Travelers
by Lee

This traveler left a rating score only Posted Apr 3, 2014 on Hotels.com