Reviews of Tea Boutique

4 out of 5
Tea Boutique
124 Shuguang Road, Hangzhou, Zhejiang

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 214 reviews" "
Rating 8 - Good. 82 out of 214 reviews" "
Rating 6 - Okay. 18 out of 214 reviews" "
Rating 4 - Poor. 5 out of 214 reviews" "
Rating 2 - Terrible. 2 out of 214 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our favorite hotels in China.
We loved everything about this hotel - aesthetics, comfort, location, little extras (special spring water eg.) and especially the service. Kiko at the front desk took care of our every need. She was the most welcoming, warm and professional hotel employee we ran across in China.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
Don't be fooled by the appearance of the lobby. Very unappealing. However, once you get past the reception desk and get to your room, they are very comfortable and spacious. The breakfast is excellent.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Little Gem in Hangzhou
Cute room...loved the local tea that was offered. Linens were great. Bathroom was nice and spacious with bath salts. The only thing that was disappointing was stains on the carpet. Amazing front desk for a hotel in this price range...quite a great find in China. They spoke great English, helped us with bus schedules, gave us late check out....We would stay again and recommend it to friends!

10/10 Excellent

Peggy, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and quite place to stay
though I almost went into Tea Boutique restaurant, I would say the location is very good. Room is clean and quite, with great facilities and welcome fruits. And they have Hupao fountain water available! very local and unique. Room is spacious, and so is the bathroom. A showering room and bath tub together. Worth the money
Stayed 1 night in Dec 2017
Response from Neal on Jan 24, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Customer
Very good location...not far from Xihu. The Hotel is minimalistic in its decor....beautiful/wood fittings.....large rooms...comfortable beds. The restaurant is basic Chinese, with basic Western food/juices/fruits/cereal/toast for breakfast. Very good value for money.
Stayed 1 night in Sep 2017

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed. Do not recommend. Not 4star, MOTEL!
Terrible experience, very disappoint that I paid $210 for 2 nights for a four-star hotel then it has turned out to be a no-star motel-like place. Clearly, this hotel is overrated and marketed as a 4-star hotel, in deep, it's just a motel with some upgraded benefit such as "free tea sets" in the room. This kind of hotel should be priced lower: $50/night for a great deal and should not be listed above $60/night. $55/night is a fair deal I considered but definitely not the price I paid. This hotel has not front entrance. On the left of the front entrance, it's hotel's night bar entrance, huge and noticeable. On the right hand side of the hotel front entrance is the hotel's restaurant, the store front is so big and you can't miss it and that's how you missed the hotel front entrance coz it's so tiny small, no decoration and clear sign and it looks like a back door kitchen entrance. The restaurant is what they called "high-end" so it's pricey, eating crabs and seafood. Hotel room is not so clean, dark and damp, air circulation no good, many mosquitos. Hotel does not have a disposable or paper cup to drink beverages or brush teeth. My 4 yr old daughter broke a ceramic cup while she was brushing her teeth. This no star hotel dared to charge me RMB90 (consider expensive in China) for one cup. The only thing made me happy was after I argued with the front desk girl asking her if RMB90 is for one cup or a pair (it's a pair in the room) then she was nice to lower it to RMB45.
Stayed 2 nights in Jul 2017
Response from General Manager on Aug 22, 2017
Dear guest,Thank you for your lovely comments.We will share your positive comment with the team.Your feedback had been discussed among related department.Thank again for your support and look foeward your next trip to Hangzhou!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, superb room.
This place is a little gem. The rooms are tastefully turned out, with great attention to detail. The staff is great and so is the restaurant. It's a pleasant, 30-minute hike over a well-trod mountain to West Lake.
Stayed 2 nights in Jun 2017
Response from General Manager on Jul 11, 2017
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great water from the nearby mineral spring to make long jin tea in your very room. Spacious room and comfortable bed. 20 mins walk to West Lake.
Response from General Manager on Jun 17, 2017
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Good

Emma, NZ

Liked: Cleanliness, property conditions & facilities
Chic hotel but noisy room
If only this hotel was in a better location! It's a pretty steep hike up a hill through the park across the road to get to West Lake or a 25 minute walk along flat roads. But the worst thing about the location is it's on a main road with a very busy bus stop directly in front of the hotel. The windows are not double glazed or sound-proofed and I woke up soon after 6am every morning when the bus service started. The curtains let in a lot of light so if you're a light sleeper like me, bring ear plugs and an eye mask or make sure you ask for a room at the back of the hotel. Apart from the traffic noise, the hotel is very nice. The interior decoration is very tasteful with lots of wood panelling and neutral colour and none of the usual Chinese style over the top touches. The bed is very comfortable and I loved the big bath tub with complementary bath salts. Some delicious free tea and a fruit selection on arrival are nice touches.
Response from General Manager on Jun 17, 2017
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us. We advocate healthy and environmentally-friendly travel mode.,We have Kungfu tea in the room and provide the water from the local spring daily ,try every effort to let the guest feel as comfortable as home.Thank you again for your support, and we look forward to welcoming your next trip to Hangzhou

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for visiting Hangzhou
Tea Boutique Hotel is a good compromise for those avoiding the sky high prices down by West Lake. It sits on the other side of the hilly park on the lake's north shore -- and its teeming crowds. The service is earnest and eager-to-please, even if few of the staff speak English. And the hotel boasts a good restaurant and decent bar that on weekends plays host to the local salsa dance club. All in all, a good base for a visit to Hangzhou.
Response from T Hotel on Jun 17, 2017
Dear guest,we are very happy that you are satisfied with Tea Boutique hotel.(the restaurant has been almost 20 years hiatory in Hangzhou and it's famous for crab.)The hotel advocates healthy and environmentally-friendly travel mode.Sincerely look forward to your next coming.Wish you happy everyday!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Hangzhou
My friend and I did not want to leave. The bed was SO nice - very unlike the usual China beds. Been to the Narada boutique hotel in Shanghai, which was a huge disappointment, but in Hangzhou everything was so nice. The restaurant served very nice food, and the reception staff helped us when the taxi driver did not understand where we wanted to go.
Response from T Hotel on Jun 17, 2017
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us. We advocate healthy and environmentally-friendly travel mode.,We have Kungfu tea in the room and provide the water from the local spring daily ,try every effort to let the guest feel as comfortable as home.Thank you again for your support, and we look forward to welcoming your next trip to Hangzhou

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, immediate location is a little quiet but great if you like hiking: cross the street and hike up to the top of the hill for views of West Lake.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and comfortable hotel
The hotel is modern and the staff is very helpful and speak great English which was one of the main reasons we choose this hotel. The room was simply fantastic. Our room as huge, quiet, bright, and had many electrical outlets to charge our phones, computers and cameras. The room had a very comfortable king size bed and great sheets and pillows. There was also a couple of sofas and they provided us with teas, tea cups and a kettle that was a great perk if we just wanted to stay in our room and relax. Also, the hotel had several English speaking channels, another great perk when we did not feel like leaving our room. The bathroom had a huge stand up shower, a beautiful bathtub, a new toilet and the tiles were new and clean. The room was aesthetically pleasing and very comfortable.
Response from General Manager on Jan 24, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We staye in a room with two full size bed( the description said twin size but are actual bigger to fit a 5yr and a 8 yr). The room was bigger and clean. The bathroom glass doors are fully transparent which is kind of awkward. It's great they provided free fruit and drinking water in the room. The morning breakfast was a disaster. The selection is very limited, there was no one to collect used plates or fill up the juice jars. Overall there are other better choices in Hangzhou, will not recommend.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice style, clean, like it. Good, close to west lake.
Response from General Manager on Jan 24, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Good

JIALIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com should improve
The hotel was amazing ,but hotels.com has failed to provide me with Chinese tax invoice which is disappointing. Hotels.com should explicitly state that they are unable to provide "fapiao" in case users went into trouble because of this. Also, I'm very unsatisfied with the after-sales of hotels.com. I was unable to contact anyone, client service simply tells me they were in Malaysia therefore nothing can be done to compensate for my financial loss due to absence of fapiao. This is unacceptable.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Expensive spa service but nice tea
The hotel was well equipped with the nice shower booth and the bathtub. Plus there were three kinds of complimentary tea leafs to try in the room. Despite these positive aspects of the room, I was a bit disappointed with the hotel because of the price of massages and other spa services, which are more expensive than the average range in the United States. So I needed to make a trip to the city center to get a far better local deal ($40 for 2.5 hours of full-body aroma massage and foot massage). If the hotel listed the price in its website, perhaps I could have stayed somewhere that could meet my needs to this end. But anyway the hotel is well-located if you would like to see the less crowded side of West Lake.

10/10 Excellent

Jimmy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean hotel
The room is nice and clean. The hotel staff were courteous and helpful. The location, however, is less than ideal. It was quite difficult to get a cab to go anywhere. But at least, the hotel staff tried their best to help us get a cab.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to park and West Lake
Excellent, quiet hotel with good location. Staff were very helpful to us, as were speak no Chinese. They provided directions and maps to local services, and were always able to summon taxis quickly at any hour. I left my glasses in the restaurant and waiters retrieved them four hours later, which saved our trip. Our room overlooked a quiet courtyard, so we were able to leave the window open a night and not run the air conditioning. Screens on the windows kept out mosquitoes.
Response from General Manager on Jan 23, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

Candi, Santa Rosa, California. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's the little things that make a person smile.
I walked in to a plate of fresh fruit, a wonderful tea set with designer spring water and three different kinds of tea plus a gift packet of tea, bath salts next to an incredibly deep, reclining bathtub, and a mini-bar stocked with goodies. I enjoyed an amazing gin and tonic for free at the neighboring bar, The Mint Club. They have a map of Hangzhou plus tourist suggestions on a bulletin board in the business area. The breakfast choices were good. Very stylish and sweet. I would stay here again, for sure. :-)
Response from General Manager on Jan 24, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

u

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel reflective of Hangzhou
As soon as you walk into the hotel it feels relaxing and peaceful. The rooms design is charming and functional. You can even have your own tea ceremony. Everything you need is in the room and is very comfortable and peaceful. Don't be put off by the exterior because inside a wonderful surprise. Location it is good too. Many buses are close by and easy to get a taxi.
Response from General Manager on Jan 22, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly tranquil place
Wonderful tea provided. Simply the best bath I've ever had. Lovely smelly things too.
Response from General Manager on Jan 23, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

Leigh, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at the Tea Boutique hotel!
I love staying at the Tea Boutique hotel! The staff and service are fantastic and the rooms are large and VERY comfortable. The location is also ideal for being near the West Lake, shopping, restaurants, and transportation accessibility. The only suggestion I have is that the decor in the halls upstairs looks tired and could be replaced with something a little more lively.

8/10 Good

Stephanie, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Worth the stay, will stay again if I go to hangzho
Looks quite normal from outside, but inside was great! Room is spacious and clean, have special tea set and spring water. The bar downstairs even has bachata night! Food was nice too

10/10 Excellent

Tang C S , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel near west lake
The hotel is conveniently located to the west lake and other attractions. Walking distance of 20-25 minutes to either side of the west lake eg Bai causeway or Su causeway. There's a bus stop right outside the hotel. If you are adventurous enough could try taking the local bus to other farther attractions eg ling yin temple or liu he pagoda. Furthermore the tourist centre for long distance bus is just a 10 minutes walk away. The hotel is nicely decorated and comfortable with complementary tea leaves for brewing. Breakfast fare is simple. However the lunch and dinner service is delicious and great.
Response from General Manager on Jan 22, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andy, Buxton, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charming relaxed comfortable hotel
just a gorgeous hotel with the loveliest decor and staff
Response from General Manager on Jan 24, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient.
We walked to the Botanical Gardens about 20 minutes.
Response from General Manager on Jan 24, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

8/10 Good

CHEE, MALAYSIA

Liked: Staff & service
Boutique hotel with tea tasting environment. Carpet appeared dusty though, causing me & wife cough throughout the night. Others okay.

10/10 Excellent

Risa F, Forest Hills, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and beautiful
Beautiful hotel but far from everything. Hard to get to by public transportation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem hiding in westlake district
I was there for a weekend getaway and it was great. Very convenient in location - a bus stop downstairs can bring you to a lot of tourist spots (you know, it's soooo difficult to get a taxi in Hangzhou). There're also many local food in neighbourhood. And the spa is great, I think I fell asleep during the process.

10/10 Excellent

Simon, LDN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a very good location
Within close proximity to the West Lake and surrounding gardens/hills, this hotel offers an extremely comfortable stay in Hangzhou. Staff were great/friendly, the rooms were fitted out very well and very clean. Would happily stay here again.
Response from General Manager on Jan 22, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

GerardB, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Dragon Well and Bamboo forest
The hotel is a few minutes walk from the Hills overlooking Westlake Which has many temples and tea rooms and delightful walks through the bamboo forest. An early morning walk reveals a tapestry of early morning activities, everything from caged birds and their proud owners to reki classes and forest musicians. The restaurant is probably one of the best in Hangzhou
Response from General Manager on Jan 22, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

Norleha, LehaHamzah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tea Boutique - Best Hotel
This is our first stay in this hotel and it turn out to be a wonderful, lovely and pleasant stay. We plan to stay here again in our next trip to hangzou. Everyone from the receptionist and the manager are very helpful, very responsible and always there for your help. We didn’t expect this and we very pleased with the warm welcoming and the hospitality.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

DavidS from Boston

Liked: Cleanliness, staff & service, room comfort
Soothing hotel
It was a very nice stay. The free tea service available in the room was a lovely feature. The room was comfortable and spacious. The staff were nice and helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 week in Hangzhou
Good location for exploring Hongzhou. Walking distance to West lake walking trails. Near Walmart supermarket. Room was comfortable and spacious. More expensive than other hotels but you do get what you pay for here.
Response from General Manager on Jan 22, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

Katherine, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minimalist elegance, real comfort.
Elegant hotel for those with minimalist taste. Really pretty place to stay, cleverly designed. Near all amenities and about a half hour walk to the lake. Good restaurant. A restful place to stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location to track up the mountain down to the
It was an excellent experience and the mountain track is just opposite the Hotel. Great location and convenient for a tour of West Lake.

8/10 Good

Non, Cambridge, MA

Liked: Cleanliness, property conditions & facilities, room comfort
Everything great but breakfast is not included!!!!
I liked everything about this hotel, except the fact that there's no breakfast!!!! (really?????). I thought that a hotel this price would at least have breakfast included! Also, we came about 10 minutes after 9:30pm and the free cocktails were gone.

6/10 Okay

Verified traveler

Liked: Staff & service
Conditions of Room Not Good!
The condition of the room was fair. Carpet was old. There was a luxury big round bath tub but water seriously spat on floor every time after use of the shower. Plates for fruit were not properly washed after use. No bottle water was provided. The good thing was that our room was very quiet.

10/10 Excellent

natan, jerusalem - israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
A relatively small hotel , rooms are large , have not had time to get to breakfast . Excellent service and relatively good position . I highly recommend

8/10 Good

Po Yan, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with good price and food
The place is very convenient but in a local neightborhood. I found the restaurant of the hotel is great too!

10/10 Excellent

Jeremi, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Place to Stay
My wife and I stayed here for just one night, but would have liked to stay longer. The hotel was very clean and had a great Zen vibe to it. It was across the street from a park and was easily within walking distance to West Lake (Xihu). The staff spoke more than enough English to get by and was extremely pleasant and helpful.

8/10 Good

E, Sydney

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Chic boutique hotel in a great location
We loved the Tea Boutique hotel - it is in a great location in Hangzhou, right near a great park and within easy access to the West Lake. Decor of the hotel is fantastic, minimalist design and good sized room for a very reasonable price. This is a boutique hotel, so don't expect 5 star staff service. Some front desk staff had very limited English. Staff are fine with helping you check in and book a taxi but not much other help (eg no wake up calls, couldn't tell us where to rent a bike etc). Bathroom was also a bit grubby - bring your filp flops!
Response from General Manager on Jan 22, 2018
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!

10/10 Excellent

stella, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel at a great price
I will definitely be back. Loved everything about it. Good location- just 20 minute walk to West Lake. Rooms are very well designed. Stayed in 2 different room types: King and Twin. Twin has slightly more room and is better for 2 people. Bathroom is larger with separate loo and shower is bigger and counter around sink much better than King room. For about $US 10 more will definitely book Twin even if traveling solo. Agree with other review about staying on back side of hotel. It is on a busy street and noise on front could be an issue. Like that I could open window without noise, No views from any room and balcony not really a balcony. Cannot go out on it. There is a space outside window with plants but no access. Spa is wonderful. I know it is much more expensive using hotel spa but still much cheaper than in US and loved the convenience. I loved that it was open unitl midnight so could work all day and really relax on one of their massage tables and then fall into bed. Restaurant: ate bfast, lunch and dinner during my 4 day stay. Bfast is order only and 3 choices - a little odd since they must appeal to the worlds preferences in bfast cuisine. Lunch dim sums are superb! Dinner is spectacular. Loved every bite. Known for Crab and locals come to hotel restaurant. Staff were nice and helpful with every request. Their English was much better than my Chinese - no problem communicating.

10/10 Excellent

Leigh Shamblin, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great visit!
This is my second extended stay at the Tea Boutique Hotel. This time was even better than the first. The staff is wonderful and does a great job with support for guests. Jerry is a strong, positive manager and Fiona, the breakfast and housekeeping staff, and the rest of the team are simply fabulous! They helped me with taxis, learning to say what I needed in Chinese, and really everything I asked for. The hotel is also quiet (especially on the back side) and conveniently located to the West Lake, Zheijiang University, the sports stadium, etc. It's also within an easy taxi or bus ride to all points in the city. I highly recommend the Tea Boutique to you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Terry, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel
I normally stay here when I am in hangzhou.