Ratings based on 26 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.9 Hotel condition
They paid and stayed.
for Personal Eventby Stuart from Australia
Fantastic StaffPosted May 12, 2014 on Hotels.com
The staff were exceptionally friendly and helpful
for Business Travelersby Donnelle
ExcellentPosted May 3, 2014 on Hotels.com
Great staff - great location near West Lake - and great service.
for Everyoneby flashpacker from london
Difficult to fault..Posted Apr 29, 2014
Pros: Pretty much everything.
Cons: Business centre needs to be staffed by someone trained to the level of the reception staff.
A very good impression of a 5star hotel. Not much in the way of original thought but everything you would expect done well and to a high standards, no complaints.. What sets this hotel apart from all others we stayed at in china were the staff. Exceptional would be an understatement. I have stayed at some of the best hotels in the world. The Wyndham reception/greeters/guest relation officers were the best I have ever encountered.
Recommendedby A verified traveler
Posted Nov 8, 2013 on Hotels.com
Posted Oct 29, 2013 on Hotels.com
for Business Travelersby A verified traveler
Posted Sep 30, 2013 on Hotels.com
for Familiesby A verified traveler from Australia
Fantastic ServicePosted Sep 17, 2013 on Hotels.com
Very welcoming, clean, great value - staff were great. Nothing was to much trouble, always got advice for places to go and visit, other restaurants to go to. We have been to China a few times and this was the best I could not fault it. The location was not to bad the was a construction site opposite but this did not bother me - so close to the lake area. Food was very good
for Everyoneby Kengorilla from Tokyo, Japan
Best class in HangzhouPosted Jul 20, 2013
Location: Best location just by West Lake
Excellent care and kindness by staff. My room was perfect with those kind upgrading to upper class and it was very clean. West Lake visit was also easy as well as shopping area is just nearby. Would recommend this hotel to anybody who are thinking of HZ trip.
for Everyoneby DM
Best & value Hotel in Hangzhou, West lake front :)Posted Jun 22, 2013
Pros: Value, location, starbucks near by and lake front
Location: West Lake, starbucks, shops. Xiantiandi HZ
Best Hotel in Hangzhou for value, lake front :), adjecent to best starbucks location (2 level right in front lake with fantastic view. ) Hotel staff, honorable mention Mihaela, she was so gracious to upgrade my associate and I for Lake view room. we had fantastic stay, bummer was too short. Hotel had great breakfast too. I travel alot for business in China, this is once of best hotel I stayed. Will return for sure :)
for Business Travelersby Robert N from Seattle, WA USA
Do yourself a favor, stay in this hotel.Posted May 6, 2013 on Hotels.com
I've stayed in many hotels in my travels to Asia over the past 10 years, but decided to try a new one in Hangzhou recently. I can honestly say that this is quite simply the nicest hotel I have ever stayed in. Everything from the minute I arrived was amazing and beyond what I have ever experienced in any other hotel. The staff, the service, the food, everything was truly exceptional. I am a solid 5 star only traveler, but even with all the 5 star hotels I have stayed in, the Wyndham stands head and shoulders above anything I had experienced before. It was a truly remarkable stay, and I look forward to coming back.