Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.0 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
Posted Jan 16, 2013 on Hotels.com
The staff was nice, my room was clean and the hotel is in a great location. My biggest complaint was that upon checkout, after having paid in full on hotels.com, they charged me for my full stay. I pointed out that I had paid in full, but they claimed that was just a deposit. They also offer travel arrangements to other destinations in Vietnam (Ha Long Bay excursions, train tickets, etc.) but the manager was very pushy about his services. While I enjoyed my stay in Hanoi, based on my experience I wouldn't stay here again and would recommend avoiding this hotel.
for Familiesby Andrew
Friendly people and great locationPosted Jul 26, 2012 on Hotels.com
We had a large room with 2 double beds which suited our family needs perfectly. Staff were very friendly.