Ratings based on 16 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by pradit manakit from vietnam

over all it good and present nice

Posted May 23, 2014
Pros: it ok not special
Cons: Uk operator need to be improve
Location: as I mention uk India staff was very poor
The service from UK it very bad,, Idian speaking was un present at all 1 out 10
5 out of 5
Recommended
for Business Travelers
by GDE from London

Will come again!

Posted Apr 6, 2014
Pros: Helpful staff.
Location: Situated near the My Dinh sports complex
Useful location for my business requirements. Hotel more than met my expectations. Will be happy to make the Crowne Plaza my base on any future visits to Hanoi.
4 out of 5
Recommended
for Business Travelers
by Marshall K from Los Angeles, CA

Posted Mar 28, 2014 on Hotels.com
poor wifi internet connection
5 out of 5
Recommended
for Business Travelers
by Bhupesh Arora from Noida

Decent hotel with decent service

Posted Nov 19, 2013 on Hotels.com
It was a good hotel but surrounding neighbourhood was lousy
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommend

Posted Jun 29, 2013
Pros: Staff
Would highly recomnend this hotel . Staff esecially is vey good - friendly ,courteous and go out if their way to hekp and speak english . I am a vegeterian and since the snack bar didnt have too many veg items the staff and the chef went out of their way to mske specisl vege food which yhey served specislly for me on my table . 1 st day - finger sandwiches and greek salad 2 nd day cheese pizzaand samosa 3 rd day veg noodles . Was very impressed by this personal service Had a good stay !
4 out of 5
Recommended
by Scott from Vietnam

Great Breakfast Gym needs work

Posted Apr 9, 2013 on Hotels.com
I thought the room was great, the staff was kind and the breakfast was fantastic. The only problem was the men's locker room seemed to have some things that were broken down. Overall a great place in My Dinh.
5 out of 5
Recommended
for Everyone
by Dani from Milwaukee, WI, USA

Crowne Plaza Hanoi is the best of the best

Posted Apr 1, 2013
Pros: Very comfortable bed, wonderful service and good strong water pressure in the lovely glass shower.
Location: Nice location away from the crowd of downtown but an easy taxi to anywhere we wanted to go.
I wanted to move in. All of the staff we encountered were friendly and provided the best service. We used the spa, the pool, room service, concierge and even extended the stay by three days because of the most excellent care.
5 out of 5
Recommended
for Everyone
by Dani

Very Pleasant Stay

Posted Mar 30, 2013
Although it was difficult ordering room service, everything else was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC, Canada

Great Hotel

Posted Mar 4, 2013
Pros: the friendliness of the staff
Cons: The quality of construction finishing work was not a best. This has more to do with Asia than than the hotel.
Location: Quiet location away from all the noise and traffic of Hanoi.
Great hotel. Great service and the entire staff made me feel very comfortable and welcome during my one week stay here while on business. The only negative is that the wireless internet connection in my room is intermittent and I had to continuously re-log on to the network. When you are trying to catch up on work after a day on the road, this became a little annoying. Overall, I really enjoyed my stay here and would recommend the hotel to anyone.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 8, 2013 on Hotels.com
Over all it was great