Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Terribly disappounted

Posted Oct 30, 2014
Door lock failed to work at some point during our 3 day stay. I discovered this by chance when I returned to the room after a spa treatment. I was able to just walk into the room. It took the staff several hours to fix this issue, so we had to hang around the room to keep an eye on our belongings. That night, the air conditioner also went out. We had to hang around the next morning for that to be fixed as well. At checkout time we went down to the front desk to pay our bill. The receptionist called into a hand held radio to send someone to inventory our mini bar. We settled the bill, then I immediately realized I had left my phone sitting on the bed. The manager escorted me back to the room to retrieve my phone. It was gone. I checked all my bags - its gone. Draw whatever conclusion you like, but I believe that whoever inventoried our mini bar now has a very new Samsung phone.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gosford, Australia

A nice surprise

Posted Sep 11, 2014
This place loved up to its hype. Nice Hotel, lovely, pleasant staff, good food including breakfast. The room was very comfortable. Very well located in the old quarter.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SYD

Great location and hotel.

Posted Sep 6, 2014
Got to stay at this great hotel for 2 nights.The most friendly staff and treated like a king. Luxurious place to stay and without the cost youd expect.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value good location

Posted Aug 17, 2014
Pros: Location and facilities
Location: As above
In the middle of the old quarter close to the lake. Good rooms, staff helpful. Plenty of eateries close by. Not far (can be walked) to Hanoi Hilton and National Museum.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Good location but no windows

Posted Aug 16, 2014
Enjoyed our stay here. Great location near the lake and Old Quarter. Bathroom door/window is a little exposing - I was sharing with a friend and the room didn't have a window. Other than that, no issues! :)
5 out of 5
Recommended
by Macfrom Boston,USA

A Great Place To Stay

Posted Jul 25, 2014 on Hotels.com
This is a very nice hote.I stayed in a room with a Balcony which I enjoyed.The rooms are great and the location was just perfect with great Restaurants and Shops.Just a few minutes walk to the Lake.I will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Great location to city centre

Posted Jul 8, 2014
Pros: Excellent service and staff. Good location
Cons: N/A
Location: Restaurants, tourist centres to arrange day tours
Excellent members of staff. Very helpful in meeting needs. Good location to mini mart and tourist centres.
5 out of 5
Recommended
for Everyone
by Sherryfrom UK

Small and stylish

Posted Jun 19, 2014
Pros: After spending time absorbing the many sights and sounds of Hanoi's "Old Quarter", it's a joy to step into this haven of calm and tranquility.
Cons: It's worth noting that space is at anpremium in Hanoi and many hotels, this one included, have rooms without windows! Although there is air-con.
Location: Explore the myriad of narrow streets. Sample amazing street food and the best coffee in the world. Take in a Water Puppet show. Negotiate the traffic!
This hotel is a delight. Rooms are beautifully clean, comfortable and well appointed in a boutique style; as the name implies. Staff are pleasant, courteous and helpful. They have a knack for making every guest feel special. We have stayed here twice now and will certainly do so again when next in Hanoi. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly Staff , good service

Posted Jun 16, 2014
We stayed there 3 nights . We found the hotel very central to everything . The Staff especially Jessica the mgr was excellent and made us feel at home . They arranged for our half day tour and also were a fountain of knowledge where to eat and sights to see .
5 out of 5
Recommended
for Everyone
by inkedfrom uk

Quality place near the lake

Posted Jun 11, 2014
Golden silk is quite upscale, very beautiful hotel with 10 floors and 8 rooms on each floor. The bathroom features tub, the fixtures are of good quality. Rooms are split 4 on each side of the lifts, numbers ending with 7 and 8 are on the front of the hotel, with windows overlooking the cacophony of the street below. I was in room 304, next to the lift. 3rd floor is not recommended if you are a light sleeper. The breakfast room is on the 2nd, and the staff chit chat as they work. I woke up to raucous laughter at 445am. Try to go further up if you can. Otherwise, great place. Beds are clean, 2 fluffy pillows on each bed, toiletries- dental kit, shower cap, cotton buds, the usual lotion shampoo body gel set, wifi is strong and don't drop. Breakfast has an omelette station, a pho station one day, fried rice/noodles, vegetables, a meat, congee, bacon, sausage, croissants, white bread, 3 types of cereals. Hanoi is very humid and hot at the moment (June) and the air con was a blessing each time I get back to the hotel.