Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Perfecte ligging, kleine kamers

Posted Jun 7, 2015
Pros: De ligging van het hotel.
Cons: Voldoende keuze bij het ontbijt. Jammer van het oude brood. Kamers zijn echt te klein. Ik (1,96) kon niet rechtop staan in de douche.
Dit hotel is ideal voor een bezoek aan het oude centrum van Hanoi. Het personeel is vriendelijk en de voorzieningen zijn voor deze prijs prima in orde.
3 out of 5
by A verified traveler from 東京

満足、不満のハーフハーフ

Posted Jun 1, 2015
満足: スタッフの親切なところ。ロビーで時間つぶししてると、お茶をだしてくれた。朝食のフォーが良い。 不満: 汚れのある枕カバー、浴室に登場したゴキブリ君、ミニバーのスナックの箱にホコリがのっかたまま、親切だが融通の聞かないフロントスタッフもいること
4 out of 5
Recommended
for Everyone
by A verified traveler from seoul

시내 한복판에 있어서 위치가 너무 좋아요

Posted May 27, 2015
생각보다 방은 작고 공사소리가 간혹 들리네요 그러나 위치가 너무 좋았고 깔끔해서 좋았습니다 직원들도 친절하고 조식도 맛있어요
5 out of 5
Recommended
for Everyone
by A verified traveler from Québec

Havre de paix et de luxe en plein coeur d'Hanoi.

Posted May 13, 2015
Pros: Tranquilité, confort, décoration, personnel avenant.
Location: Très bien situé au coeur d'Hanoi. À proximité de la vieille ville, théâtre de marionnettes sur l'eau, Musées, etc
Nous avons adoré notre expérience au Golden Silk Hotel. La chambre y était des plus confortables et tranquilles (chambre à l'arrière et non sur la rue). Le personnel parlait un anglais fonctionnel et la nourriture était très bonne au déjeuner. Le restaurant de l'hôtel s'avérait une bonne option pour les repas du soir quand nous avions besoin de tranquilité même si le menu était quelque peu limité. En somme, très bel hôtel confortable et propre avec un très bon service.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent small hotel close to the old quarter.

Posted May 12, 2015
Pros: The location and the willingness of the staff.
Cons: The curtains which had holes in.
Location: The Hotel is ideally placed for exploring the old quarter and the nearby lake area.
We arrived in Hanoi after a flight from Hong Kong and were greeted by friendly staff at The Golden Silk with a welcoming drink. The room we had was adequate in size with a huge comfortable bed which gave us wonderful sleep at night. The bathroom was well equipped. We had a couple of meals in the hotel which were first class and served by the most helpful and courteous staff. The hotel were happy to look after our suit cases for 36 hours while we went off to Halong Bay. Apart from the fact that the curtains in the room were a little frayed we have nothing but praise for this gem of a hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from 대구

관광하기 매우 좋았어요

Posted May 6, 2015
다낭 가기 전에 일박 했는데 위치가 매우 좋았어요. 근처에 저렴하고 맛있는 식당도 많고 걸어서 관광하기 아주 좋았어요. 직원들은 친절했고 방 크기는 적당했어요. 창문은 없었지만 눅눅한 느낌은 없었고 침구류가 뽀송뽀송해서 편하게 잘 수 있었어요
5 out of 5
Recommended
for Couples
by stephane from Bordeaux

Très bon hotel

Posted Apr 22, 2015 on Hotels
Tres bien placé. Très bon rapport qualité prix. Personnel très serviable
5 out of 5
Recommended
for Everyone
by A verified traveler from Clifton Hill, Melb, Australia

Great location in the heart of the old town

Posted Apr 20, 2015
Pros: Location, staff and breakfast .
Cons: The cleaners could do a better job making up the room each day.
Location: In teh heart of everything you want to see in Hanoi, amazing shopping right on your doorstep and a short stroll to the lake and night markets.
Couldnt fault how friendly the staff were, great food and rooms. Will definatly stay there again
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel in convenient position

Posted Apr 12, 2015
Pros: Feeling welcome and convenient position Spa service very good
Cons: Breakfast could be improved
Location: Good shopping and close to tourist destinations
Staff very helpful and polite Handled any problems with great diplomacy and were very welcoming when we returned for second stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Convenient and well appointed but a bit noisy

Posted Apr 12, 2015
Pros: Location, spacious and well appointed rooms.
Cons: Very noisy from the streets at times.
Nice boutique well appointed hotel in convenient location. Rooms are spacious, clean and comfortable. Included breakfast was a let down with very little choice in a small and cramped restaurant. Staff are very friendly and helpful.