“Hanoi,Vietnam”

Very friendly and helpful.they helped us get around and arranged taxis for us.only problem was not having an e-mail address to contact about transfers.

“Great Hotel / Great Location”

The Golden Sun Hotel was minutes away from Hoan Kiem Lake and all the festivities around there and also only a short (10-20 min) walk from most of the good attractions in the Old Quarter. The staff was excellent and they all spoke English really well. The complimentary breakfast (bread, eggs, omeletts, pancakes, etc.) was decent; not the best I've ever had but i still went to get it every morning. The selection was very nice though. The rooms were very nice. I got upgraded twice for free and both rooms were excellent. My only complaint was about outside noise. On some nights there was loud music from the streets until pretty late (on the other hand, this also demonstrates that there is good nightlife right by the hotel). And then on most mornings, construction from nearby areas could be heard. But this noise was not unbearable by any means and certainly was not the hotel's fault. In spite of that, I would definitely come back to stay here again.

“Staff extremely helpful”

A cash machine at the airport took my bank card when I just arrived there (Don't use them). The hotel staff negotiated with the bank on my behalf while I went about my business. I got my card back safe before leaving the country. Could not have had a good trip without them. The hotel is in a good location. The room was spacious and comfortable. Breakfast was delicous. The roof top glass room where breakfast was taken overlooks the large lake and is very nice. The day trip to Halong Bay recommented by the hotel was really good.

“Great value, and excellent location”

Golden Sun is the perfect location for those new to Hanoi. It is located within minutes from the lake, which makes navigation a whole lot easier. Everything was clean and nice, although it will not blow you away. The service, however, was excellent. The porter walked us to the train station and loaded us on the train (we never would have gotten to Sapa without that). Also, they comped us a room after we accidentally booked a room online for a night we did not need. Stay here. It's clean, convenient and a great value.

“A great hotel!”

I stayed at this hotel for a week and I was sad to leave! All of the staff were extremely accomodating and helpful. I felt like I was part of a family. I will definitely stay here the next time I'm in Hanoi. The location is great, only a block away from the lake. There are many shops and restaurants nearby. The room was very clean and comfortable and had air conditioning and free high-speed internet for my laptop. There is also free use of several computers in the lobby. The other perk that I really liked at Golden Sun was the free breakfast which included wonderful Vietnamese coffee. I can't wait to return!

“Great value, excellent service”

Very friendly staff, very clean and spacious rooms. Great experience! We stayed 3 nights and would definitely come back !

“Excellent hotel to stay in”

My wife and I stay in both Hilton Hanoi Opera and Golden Sun hotel. Golden Sun is better.

“Hanoi's most helpfull hotel chain”

There are now 4 Golden Sun hotels in Hanoi. We booked to stay in number 2 however the manageress offered to move us to the new GS4 -a couple of streets away- this feedback is for the Golden Sun 4 and the helpfull nature of Hue and her staff in GS4. The hotel is being completed Sept 09 and was being finished to high 3* standards. No intrusion of workmen or noises were experienced. The room rate included usage of an in-room computer with internet. Although the location was great - quiet side street close to the lake and waterpupper theatre, the views were not good from the room or breakfast room at the top of the hotel. Breakfast wasn't very exciting but may have been due to the hotel being quite empty. The hotel staff were all fantastically helpfull in aranging great quality Halong bay/Cat ba island trips and train tickets, going the extra mile to provide help to ensure that we got to the right train carriage on time and reduce hassle from some poor specimins of taxi drivers. I would happily stay withthis chain again in Hanoi.

“A very enjoyable stay at the Golden Sun!”

I was very pleased with this hotel on a number of accounts: The location in the old quarter of Hanoi was unbeatable. The hotel was suprisingly quiet after 23.00. The staff were very pleasant and helpful. A room with a balcony was exactly what I wanted, giving me the the opportunity to read late into the night. A good Breakfast was an added bonus.

“Golden Sun”

Golden Sun Hotel is a nice mid-priced hotel conveniently located in the Hoah Kiem district. We could see Lake Hoah Kiem from our window. The staff was very courteous and helpful.