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Reviews of Hanoi Central Park Hotel

3 out of 5
Hanoi Central Park Hotel
58 Hang Be Street, Hoan Kiem District, Hanoi

Reviews

7.8

Good

Rating 10 - Excellent. 56 out of 157 reviews" "
Rating 8 - Good. 51 out of 157 reviews" "
Rating 6 - Okay. 34 out of 157 reviews" "
Rating 4 - Poor. 10 out of 157 reviews" "
Rating 2 - Terrible. 6 out of 157 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

katherine

Traveled with partner
Liked: Staff & service, amenities
It's small, quirky, kind of romantic for some reason. The staff is extremely friendly. Great location. Great price for a quick night in Hanoi.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Short stay would have better
It is alright for a very short stay nit dont stsy long. Convenient for Hoan kiem lake and okd quarter. Paint peeling in corridor and bathroom. Shower makes odd noise even when not being used. Sink wobbly. Small window right high up. Floor gets really wet from shower, even when door is shut. Only good thing bed is huge, two beds put as one. Smells damp.
Stayed 9 nights in Dec 2023

8/10 Good

Ronald, Bligh Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We really enjoyed our stay, especially due to the great location of the hotel. Due to the current weather in Hanoi our original room had a damp feeling to it but when we highlighted this to staff they immediately moved us to a room which had more windows for better air circulation. The staff were incredibly helpful and friendly throughout. Great hotel for this price point!
Stayed 5 nights in Apr 2023

8/10 Good

Leong

Liked: Cleanliness, room comfort
Comfortable n convenience.
Room tidied n Cleaned daily, easy to look for foods .
Stayed 2 nights in Jun 2019

8/10 Good

brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B52 visit
Room was very hot new a.c. needed next room we got was great good a.c
Stayed 2 nights in Apr 2019

4/10 Poor

Danče

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Nothing like presented on the photos, very poor condition.
Stayed 7 nights in Oct 2018

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was in a convenient location and cheap but a bit outdated and not the cleanest. Staff were very helpful and friendly though
Stayed 1 night in Mar 2019

2/10 Terrible

MD ARIF, Bangladesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO *
BAD........BAD
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is not as per advertised online. It's a very old building demanding maintenance. Bathrooms are pretty small, esp the shower area wasn't sufficient for huge person like me. Our room didn't have intercom or electric kettle. We went for breakfast at 9.30( hotel advertised as 6.30-10.30) and all that was left was eggs toast and juice. Very disappointed !! I moved out the very next day.
Stayed 1 night in Dec 2018

6/10 Okay

JIN WAN

Disliked: Room comfort
Stayed 1 night in Dec 2018

8/10 Good

TERENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. No gym facilities. Room was okay but no window facing the street. So with the curtain closed, you won’t know the difference between day and night. Overall, staff and room is good so definitely recommend
Stayed 8 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Three person bed....
When arriving at the hotel we found that there was a big two person bed and a single bed when we booked for 4 persons. It was not possible to put an extra bed in the room so we shared the beds. The hotel claims to be a green oasis, but the plants were dead. The shower was rusty. The airco was good and breakfast was simple but okay. Overall not awful but price-quality was not right.
Stayed 1 night in Aug 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and wifi. Location excellent. 2 very short blocks to Sapa Express bus. Walkable to everything.

10/10 Excellent

Stephannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location

8/10 Good

Sean

Liked: Staff & service, room comfort
Budget Hotel
Stayed here twice, one room was nice and the second was not, breakfast is fly centre, ok for budget backpackers like us, location was perfect.
Stayed 1 night in Dec 2017

8/10 Good

SP, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
photos more perfect than real life
We stayed on 2 separate occasions, both in superior rooms. Photos on hotels.com look WAY better than real life. Both our rooms had a window overlooking 3 walls, so we didn't get natural light. It was basically like sleeping in a dark box. Our rooms were clean though but pretty old and dated. Water stains on walls stood out. Showers had hot water that turned luke warm after a few minutes of showering. The bathroom was great because it actually had a tile threshold and glass partition that keeps water from spilling everywhere. Both rooms were pretty quiet, though the room on the lower floor had a fair amount of noise from staff yelling at each other. Complimentary coffee, tea, tea kettle, bottled water and crackers were available daily in the rooms. Buffet breakfast was pretty nice though it was more of a lunch than breakfast. Bottoms up on the coffee!!! Staff are pretty helpful. The hotel entrance is just a door off a busy street that leads down a narrow, dirty corridor, so you can easily miss this place. Just look above the first floor for the hotel sign when searching for this place.
Stayed 1 night in Dec 2017

8/10 Good

Sean

Liked: Staff & service, room comfort
Ok budget hotel - good location
Actually stayed here twice, first experience wasn't so good, we had ants in the bed and very loud workmen in the hotel. It was too late to cancel our next stay. Our second stay is much better, clean room and quite. Breakfast was pretty poor but for the price and perfect location it's an ok hotel.
Stayed 2 nights in Dec 2017

8/10 Good

Rukumani, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the night life area...
Central Park Hotel room is a bit small but still ok for the money paid. The road is too narrow and the street is very busy. We had our drinks at the walk way. It was fun seeing all type of people walking on the street. Many Tour agency are offering good discounts and the local people in hanoi are really nice. Communication is the only barrier for them.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
There were ants in the room when we arrived. Room was small and had no window
Stayed 1 night in Nov 2017

8/10 Good

Hannah

Liked: Staff & service, room comfort
We enjoyed our stay
We enjoyed our stay. Good value for money and very good location. Average breakfast but you get what you pay for!
Stayed 2 nights in Aug 2017
Response from tony on Aug 19, 2017
Thank you so much for your honest review in central park hotel

8/10 Good

Hannah

Liked: Cleanliness, staff & service, room comfort
Nice hotel in very good location
Stayed 1 night in Aug 2017
Response from tony on Aug 19, 2017
Thank you so much for your review

4/10 Poor

Q, HK

Disliked: Cleanliness, property conditions & facilities, room comfort
so dirty
the hot water is unstable and the room is not clean there were so many ants on the table disgusting

8/10 Good

Colin, Gloucestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all
Hotel set back close to the lake, close to all you want to see, rooms are good, breakfast no complaints so good Hotel

2/10 Terrible

Jp, KL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what we booked.
We arrived and then they mentioned, that "the owner wants you to stay somewhere else for the first night". In fact it was the hotel of his friend and we had to stay there the whole trip. Never clean the room. The AC was broken. No light. Very bad.

8/10 Good

Verified traveler

Well situated in old quarter.
Central location. Walking distance to many things in Old Quarter. Not very clean but functionally fine. Breakfast was simple.

10/10 Excellent

Tamsyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Location is really good. In the heart of the old town. Close to markets and the lake. Check in was quick and easy. Room was to an average size within Hanoi. Was cleaned to a brill standard. Shower was great and bathroom was very modern. No noise considering it's on a busy street. I'd highly recommend.

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Really nice hotel in the middle of old quarter. Very good value for money. Staff were very helpful.

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and helpful staff.
Good central location and good facilities.

6/10 Okay

suuann

Liked: Property conditions & facilities, room comfort
Good location with reasonable room rate.
Although located in Hoan Kiem, I had pretty calm sleeping with spacious room. (1 person in a triple bed room)

6/10 Okay

Elizabeth

Convenient
The hotel was about 1 or 2 stars, very small rooms. But clean. Very central to old quarter. The photo on the website doesn't reflect the hotel at all, the room didn't have a window and very dark

8/10 Good

montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
5 nights
The service was very good. The front desk workers were extremely accommodating and spoke good English. The room was dark and small. The free breakfast was ok. The wifi in the room was fast. Overall for the price it was good. It's not 4 star quality but the workers were so nice they made up for the room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Great and friendly staff. Hotel is in the middle of the quarter. Great shops all around. Love the place!

8/10 Good

Mr. Leong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good.

8/10 Good

Edward, Sarasota, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay anywhere else in Hanoi
Location, staff, food are great. Great shopping nearby and the lake and water puppet theater are virtually one block away. Just book it.

6/10 Okay

Natalie, AU

Liked: Cleanliness, staff & service
Great location and price - a few complaints!
Great location and staff and price and aircon - few niggles that might concern others. The drain in the shower was blocked and flooded the bathroom. The bed wasn't really comfortable - but am realizing that the Vietnamese like a firm bed and pillow. The breakfast was a bit sparse and dodgy - we ordered freshly made scrambled eggs every day, as the buffet didn't look fresh. The roof leaked in the breakfast room when it rained. BUT room was big, the water was free, the location was perfect and the staff were wonderful. At only $40aud a night, you get what your pay for really!

6/10 Okay

Verified traveler

Liked: Room comfort
Better, cleaner options out there
The hotel was pretty average in relation to other options in the Hoan Kiem area. For the price I wasn't short changed in terms of room size, age, cleanliness and breakfast. However the exception was the bathroom which was mouldy and could certainly be cleaner.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a super nice place
i got a really nice discount when i booked this hotel a year in advance. so i have nothing to complain about. the value for money was excellent. the staff was great and helpful. the breakfast buffe one of the best i have had in a hotel of this class.

10/10 Excellent

kh, vancouver, bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great location and starting point.
The hotel staff were absolutely amazing. The room was nice. Bigger than most in Asia. And breakfast was great.

8/10 Good

ABIGAIL, Carrickfergus

Liked: Staff & service
Hotel with basic needs. Room size good. Entrance and reception old and dated.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Friendly staff. Great help.

6/10 Okay

Yvette

Liked: Cleanliness
Very average
This hotel is fine for its price however did not have a great stay. The hot water system in the shower does not work very well, it continually goes from hot to cold and then the hot water runs out after only a few minutes. Also the walls in this hotel are very thin, you can hear someone having a conversation in the room next door and even from the lobby downstairs which makes it hard to sleep or feel like you have any privacy. Overall an average stay, I would recommend looking around to see if you can find a better deal.

6/10 Okay

Henry, Los Angeles

Disliked: Cleanliness
Great location!
The hotel room pictured on the site does not resemble the actual room. The windows were dusty and it seems like the room was prepared in the last minute. The hotel is near Hoan Kiem lake and walking distance to many shops and places to eat. At night, I tried to watch a movie and the tv screen kept going blue. I eventually gave up and crashed. Upon arrival to the hotel, the staff offered me a cup of coffee which I gladly accepted with joy after a long bus ride from Halong Bay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
+ not much positive to say but it was a bed to sleep in for the night. - The room we got was pretty old & things were broken & the window was bricked up behind the curtain. - If you literally add a couple of dollars for the price per night, you can definitely get a better place. - I wont rate this past the 1 star. - I would not stay here again.

8/10 Good

Shanelle, Christchurch, New Zealand

Liked: Staff & service, property conditions & facilities
Great Location!
Perfect location in Hanoi - close to the lake and right in the bustling center of the old quarter. Rooms were quite small but absolutely fine for our stay in Hanoi. Breakfast was very good with buffet style including fresh fruit, yoghurt, cakes, toast, fried rice, mini sausages, dumplings etc. Staff were very friendly and extremely helpful!! Would definitely stay there again and highly recommend this hotel.

8/10 Good

Sharon, Suffolk Uk

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel I bustling old quarter
Very good budget hotel, would use again. Room was very quiet, surprising given hotel location.

10/10 Excellent

Hila, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended, perfect location
Hotel staff was incredibly helpful. All sweet and generous (packed our breakfast to go when we didn't have time to eat it!). Wonderfully located. Highly recommend.

8/10 Good

Jona, Brisbane, Australia

Liked: Staff & service, room comfort
Great location, terrific staff
This hotel is right in the heart of the old quarter of Hanoi. My wife and I stayed three nights and walked everywhere. The staff were super friendly and helped us out with everything we needed. Good value and good experience overall.
Response from Tony on Nov 21, 2015
Dear Jona, Warmest greetings from Ha Noi Central Park Hotel I am behalf of our hotel thank you very much for taking time to share your experience at Expedia review during you stayed . We are very happy to know that you satisfied with our services . Hopefully that we can have more chance to serve for you and your wife next trip to Viet Nam . Yours Sincerely

10/10 Excellent

Norton, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful staff, highly recommend.
The staff at this hotel are excellent, they helped us ever way they could. We booked our Halong bay boat cruise on their advice and were very happy with the experience. The hotel is nice but it is the staff that make this hotel stand out, perfect for first time trip to Hanoi.
Response from tony on Nov 21, 2015
Dear Norton, Warmest greetings from Ha Noi Central Park Hotel Thank you very much for taking time to share your review on Expedia response . We felt happily when we have read about your nicest comments words on Expedia response . thank to your truth comments that we have more energy to work hard and bring the best service to customers in future . If you have plan to come back Vietnam Please give us a change to serve you again . I promise that we will make you more satisfying than it was . One again , Thank you very much and have a good time in life . Yours Sincerely !