“Excellent hotel!”

Very helpful staff. They did offer us an upgrade from our hotel to their new hotel instead of our room which was literally next to reception. When we said we were happy to stay put a room miraculously appeared on the 4th floor. I also saw them trying to run this "offer" with other guests presumably to keep the city centre based hotel free for passing trade. This aside the hotel was excellent in location and upkeep. Excellent laundry service, free internet and pleasent staff. Would definitely stay again but beware them trying to move your room/hotel. We have stayed in two hotels on our trip so far and both have tried this.

“Hanoi's friendliest hotel”

Brilliant hotel, staff there are incredibly helpful and friendly. Hotel is in a convenient location, located in the Old Quarter where all the action is. Rooms are very good and clean. Breakfast is well stocked with plenty of options. The hotel can organise trips to places like Sapa and Halong Bay in addition to organising train tickets. They even let me use a room for a few hours to have a shower and relax whilst waiting for my next connection! If I was going to back to Hanoi, I would definitely choose this hotel. The staff are just so great and friendly, all of them seem happy to work there. Excellent A+++++++++++++++++++++

“Fantastic service”

Charming 2 is a great hotel. We have been totally rapt with the service. They are extremely friendly and can't do enough to help us. The rooms are very clean and comfortable. Thoroughly recommend it and would stay there any time I was in Hanoi

“Personal Service is outstanding”

We stayed her for five nights and were so impressed with all the staff; they could not do enough to make us feel welcome and assist us with all our needs. Their warm welcome and genuine interest in making our stay memorable with information on local activities in a city which can be difficult to navigate made our holiday complete. This hotel lives up to its name; absolutely charming service and staff.

“Staff are amazingly helpful”

The staff made very welcome. I stayed for 3 nights, all the reception staff new my name, they gave me a room to shower in on the last day as I had a late checkout.

“FANTASTIC, will always recommend”

The hotel personel made the trip. Rose and Lana and the other girls made our experience over the top. They were helpful and informative and could not do enough for us. We left our luggage there while we went to Halong Bay and had no worry to the safety of it. They helped us make reservations for the rest of our journey. It is close to the old quarter of town, so very convenient for walking around and lots of places to eat and get massage. It was a great way to start the trip and especially in such a crazy city. Very busy and lots of traffic.

“Hectic Hanoi Haven”

Fantastic friendly staff. Always keen to help , right from registration with drink & bag service. Excellent local & western breakfast options that changed daily. Good fast lifts & beautifully presented rooms. We had TV & computer which worked perfectly. Well located for restaurants, other travel agents & wandering in special streets. Outstanding experience in a wonderful hotel.

“Best service of any hotel I have ever seen”

Clean comfortable, good location, good amenties, very good breakfast. But most important was the service - best of any hotel I have ever stayed in in any country. Quite outstanding. Very friendly, nothing is too much trouble. And not expensive.

“Charming 2 Hotel, Hanoi”

Overall, my wife and I would rate Charming 2 Hotel as '4' - 'pleasing'. The room was very comfortable and well-maintained, and a daily supply of free fruit was most welcome - useful for sight-seeing snacks. The staff were very friendly and willing to help where necessary (e.g. with taxi booking). The only minor criticisms that spring to mind are (1) the traffic noise outside - but this does depend on the location of the room to some extent, and can be made less intrusive by programming the air-con to start at, say, 0400h. Of course, there is always bound to be traffic noise when a hotel is located in the heart of the Old Quarter, and this must be considered when booking: if it is likely to be a problem, then you should think seriously about staying in a quieter district of Hanoi, but you will miss out on seeing (and hearing the real Vietnam). Also connected with traffic noise is the seemingly incessant use of the horn when overtaking - but this is a general Asian part of driving, and is not exclusive to Vietnam; and (2) Although the buffet style breakfast was plentiful, I personally would have liked the food to be kept hotter, although the eggs would probably suffer by becoming leathery!

“Excellent!”

We only stayed at this hotel one night as a cross-over on our way home, but I wish we had stayed here the first time we were in Hanoi. Staff were super-friendly - laughing and joking with us, one of them even drew a love-heart on our taxi window as we were leaving, so cute! Room was excellent too. Computer in our room, free wifi, huge bathroom, and complimentary mango's! Very impressed. We'll definitely be staying here when we come to Vietnam again!