Ratings based on 160 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel, amazing staffPosted Nov 30, 2013
Pros: The hotel staff were amazing!
Location: Hotel is in central location o lots of great restaurants and activities
Spent 4 nights here. All the staff at the hotel are friendly and helpful. They made our stay very enjoyable. Hotel is nice and in central location, good value for money
for Everyoneby Lothar from BC
Nice location in the old quarterPosted Nov 22, 2013
We stayed 3 nights and were upgraded to a junior suit. Comfortable room with a view of the old quarter. Breakfast was good and the staff were very friendly and helpful.
for Everyoneby Sev from Reading, UK
Lovely hotel with excellent staff .Posted Nov 20, 2013
Pros: The wonderful staff are the key feature of this hotel. They are really helpful and friendly and always keen to help make your stay an enjoyable one.
Cons: Nothing, it's perfect as it is!
Location: The hotel isvery central, right at the heart of the old quarter. Easy walking distance of the lake and all the main things to do in Hanoi.
This was the first hotel we stayed in when we arrived in Vietnam. Although we arrived really early in the morning we felt welcome straight away and the staff did everything they could to have a room available for us as soon as possible, which was really great after such a long flight. Later when one of the short trips we had planned had to be cancelled because of the weather, although they were fully booked, they again helped us out and found us a room in a hotel nearby. The room we had at the Charming 2 was nice, very clean and had everything you need, including a big TV, a kettle, a safe to leave your passports in, some scales (!) as well as some fresh fruit everyday and a couple of bottles of mineral water. The breakfast was also very good with a lot of choice.
for Everyoneby Quin from hamilton, vic, australia
GoodPosted Oct 31, 2013
Good breakfast, small room, clean and comfortable for a nights sleep. Experienced some bed bugs...this was not good. Staff were terrific but when we arrived were welcomed with too many staff 6-7 at check in, felt overwhelming. Internet did not always work in our room.
for Everyoneby Fiona from Australia
5 star servicePosted Oct 27, 2013
Wow Hotel Charming 2 is now my favourite hotel in Hanoi. great location very clean great breakfast but the standout is definitely the managers and each and every staff member . Their service was without exception AMAZIING! Managers Lynda,Mary Denny and Johnny went beyond the call of duty to ensure our stay in Hanoi was enjoyable. Hotel Charming 2 is a true gem and I would recommend this hotel without hesitation!
for Everyoneby Trevor from Wadhurst, UK
Great location in the old French quarter.Posted Oct 8, 2013
Pros: Staff friendliness, cleanliness of rooms, location and price.
Cons: Nothing would improve this hotel - excellent already!
Location: Local bars, eateries and spas all within 5 minutes. Walking distance from the lakes and the other sights too.
Extremely friendly welcome from Linda and her team. Rooms were spotless and had everything you could need. Breakfast was great. Despite being located on a busy junction, the rooms were very quite and being so close to the old quarter meant that in less than a minute you could be sitting at a street bar drinking the local beer and eating the great food. Great place to stay for a visit to Hanoi.
for Everyoneby jane from Yorkshire
You could not do better!! 5 star +. Go and stay!!Posted Sep 12, 2013
Pros: Everything but particularly the staff
Location: Fantastic location in the heart of the old quarter so much to see and do and with the help of the staff you can work out how best to do it.
What a great place to start a holiday in Vietnam. The staff could not have been more welcoming, helpful and friendly. They really smoothed our way into and out of our holiday as we stayed there at the beginning and end of our trip. It was comfortable, a good breakfast the door staff took my husband for some local tea. They sorted out things I had not quite managed to get sorted. They were always ready with cool drinks and flannels. I can not recommend them highly enough
for Getaway With Friendsby Lisa
Posted Aug 23, 2013 on Hotels.com
The service was the best! From the moment we arrived, every one of their staff was catering to us. It was as if we were the only customers there (but we weren't). They made our stay so comfortable and were very helpful with recommendations for restaurants, shopping, and anything else we needed.
Recommendedby Sam from New York, NY
Excellent hotel and servicePosted Aug 19, 2013 on Hotels.com
Very friendly and helpful staff as well as good location with easy access to just about everywhere. We stayed in room 601 with balcony, which was very clean with nice decorations. Upon checking in, we were pleasantly surprised to find a complimentary bottle of wine with a plate of various tropical fruits. The staff went out of the way to make our stay enjoyable. We were on a tight schedule (only 2 days in Hanoi) and Linda and Sophie were very quick responding to emails helping us plan our itinerary before the trip. They scheduled our airport pickup (free of charge) and Ha Long Bay trip as well as train tickets at very reasonable prices almost a week before our arrival. As we were checking out on the last day, they even offered us a room with a shower to freshen up before our night train to Hue. Would definitely stay again the next time we travel to Hanoi.
for Everyoneby A verified traveler
Amazing staff provide excellent value for moneyPosted Aug 18, 2013
Pros: The excellent staff
Cons: lack of buffet breakfast
Location: nicely placed in the old town
The big feature of this hotel is the quality of their staff. The service from all of the staff was excellent. Their cheerful, almost over the top happiness, was infectious and made our stay there truly memorable. they really couldn't do enough for us, welcoming smiles, helpful information, holding doors open, getting taxis you name it, they would do it. The hotel itself is nicely positioned in the old town, easy walking distance from the shops and restaurants. the room was large and well appointed. Overall, excellent value for money.