“Lovely little hotel!”

I booked this family-run hotel just because I loved the name. It turned out to be recently refurbished and fantastic value. The in-room wifi signal was not so strong on my phone so they gave me another new room for my stay which worked fine. They booked my train travel to Da Nang and escorted me to the station.The Staffs so helpful. When I arrived back from travelling at ungodly hours the night staff were welcoming (if rather groggy). And I got my big old room back with no early check-in charge. Thank you for every staffs in Garnet Hotel!

“Comeback soon!!!”

Amazing, friendly and superhelpful staff! Superb location, in the middle of everything but still located on a quiet backstreet so no noise reached the rooms. The staff helped us with airport pickup, domestic flight tickets, roundtrips, restaurant recomendations, etc and made our 2day stay in Hanoi absolutely fantastic! Whenever I come back I will stay here, no doubt! Ist a 5/5 for me & my wife and we hope to come back soon. Thank you for everything / Sky. Nesson, Canada.

“Basic hotel”

Cheap-ish and basic hotel. Sightly outside the old city - about 1-1.5 km from the top of the lake. Breakfast was ok - fried eggs (2 eggs), sausage (x1), toast (3-4 slices), jam, tea or coffee or water and fruit of the day (banana or pineapple or orange). staff were friendly, but like all hotels they try to push their day / overnight tips and transport at inflated prices. If you have mobility problems, you should stay somwhere else as there was no lift and no ground floor rooms.

“you get what you pay for”

This is not a hotel, it should be named a Hostel. Very disappointed, when we arrived we had to take our luggage to the 3rd floor, there's no elevator. The receptionist did try to help to bring the luggage,but she's a small person and we refused. The room smells old, not well ventilated. But location wise it was good; close to the old quarter.