Ratings based on 336 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenience as closed to town attractions.

Posted Dec 18, 2014
Pros: Staff very friendly and feel welcome.
Cons: Repair works like drilling the wall should not be perform during peak hours.
Location: Many towns attractions at walking distance.
Very nice staff and clean hotel. Only thing is quite noisy becasue my room close to hotel cleaning area and repair works performed at peak time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good logation, kind staffs

Posted Dec 3, 2014
Good location for night market. All staffs were nice, and very kind. But I recommend you to go out for breakfast.
Comment from Hotel Management
Dec 19, 2014 by DucNguyen, Hotel Management
Dear Sir/Madame, Thank you so much for taking time to share your comments about you. From the feedback shared, our breakfast was not met your expectation which i really regret for that. Overall, we absolutely happy to know you still enjoyed our staying with us . It will be another opportunity for us to treat you and show you how will our services become better. Once again, thank you very much for review and we are looking forward to welcoming you back in the foreseeable future. Best regard,
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Buenos Aires

Posted Dec 3, 2014
Pros: The location is perfect
Cons: Absence of gymnase
Location: Very well located, with good options for dinning and walks
A good place recommended in the best sector of Hanoi
Comment from Hotel Management
Dec 23, 2014 by DucNguyen, Hotel Management
Dear Jean Charles, Thank you very much for spending time to write feedback and your recommendation. We are looking forward for your next staying in near future. Warmest regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京都

旧市街地に近いホテル!

Posted Nov 26, 2014
Pros: 朝食がとても美味しかった。フォーとオムレツは注文すると持って来てくれる。ミネラルウォーターも電話すると直ぐに持って来てくれた。
Cons: トイレットペーパーの巻きが小さいので直ぐに無くなってしまう。予備を置いておく場所があると良いですね。
Location: 旧市街地の中にあるので、歩いて行ける。ホアンキエム湖、大聖堂、水上人形劇など。
ちょっと古めかしいが、きちんと掃除してある。毎日、フルーツとミネラルウオーターのサービスあり。ホテルスタッフも親切。ロビーのソファーに座ると、直ぐにお茶を持って来てくれる。
2 out of 5
by A verified traveler

Very overpriced

Posted Nov 24, 2014
I was very dissapointed with this hotel. It was very basic for the price. The bathroom was old and outdated and the TV channels all fuzzy. I felt unsafe on the street outside the hotel. After witnessing a fight between about 10 people near the hotel and being approached by several men, I no longer felt safe and moved to a different hotel after one night. the only saving grace of this place was the friendly and helpful staff. I would not recommend this hotel or stay there again. I was very upset to not be refunded any of the money I spend on the two nights I didn't stay, particularly as I had to move for my own safety. I will not be using Expedia again to book a hotel as Ive been very disappointed with this stay. the hotel told me that because I booked via expedia I couldn't get a refund.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京、日本

気持ちのよいホテルです。ハノイに来たらまたここに泊まります。

Posted Nov 20, 2014
Pros: スタッフの笑顔や気配り、朝食の充実、価格、送迎など
Cons: とくになし。強いて言えば、朝ホテルの前になぜだかバイクがたくさん停まっているのでちょっと邪魔です。
Location: 旧市街の中心にあり、とても便利です。散歩しては部屋に戻り休憩できます。おいしいレストランも近くにあり2夜通いました。銀行やATMもすぐ近くにあります。スーパーも歩いて5分。
何よりスタッフの笑顔に癒されます。みなさん声をかけてくれてとても感じがいいです。 初めてのハノイだったので、空港の送迎を頼みました。25$です。帰りはタクシーを呼んでもらい「25万ドンだけ払ってください、チップも不要です」と言われました。チェックアウト後にも荷物も預かってもらえ、暖かいお茶もいただきました。 ホテルでなく、自分で手配したツアーに出かけましたが、迎えの時間になっても来ないのでその旨を伝えると、すぐに電話して連絡をとってくれました。 朝食は温かい食事が10種類位、冷たい食事、シリアル、パン、さらに、卵料理やフォーは好みでオーダーでき、朝食だけでもベトナム料理を堪能できます。フロアにいる女性スタッフもよく気がついて笑顔にいやされます。片言の日本語もできます。 部屋には、毎日ウエルカムフルーツとミネラルウォーターがあります。シーツやタオルは清潔で、アメニティはシャンプー、シャワージェル、かみそり、綿棒、くし、歯ブラシ、シャワーキャップ、ソーイングセット、バスローブ、スリッパ、セキュリティボックス、冷蔵庫もあります。冷蔵庫のドリンクとテーブルのクッキーは有料ですよ、と教えてくれました。 建物は古いので設備は古さを感じますが、掃除が行き届き、清潔に保たれています。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Great Boutique Hotel

Posted Nov 20, 2014
Pros: Situated right in the middle of the old quarter and walking access to Hoan Kiem lake. Good boutique hotel. Great service from hotel staff.
We found the hotel staff from the reception to the waiting staff most helpful. The rooms were comfortably spaced and it was very clean. They were also flexible enough to serve us an early breakfast buffet because we had a very early checkout to catch the plane. Most enjoyable experience.
Comment from Hotel Management
Dec 23, 2014 by DucNguyen, Hotel Management
Dear Chong, We very much appreciate your comments regarding your stay at Hanoi Imperial Hotel and your trust in our services as well. It is always a pleasure for us to receive positive feedback like yours. With your good experience this time, we hopefully look forward to your next stay at our hotel. We would be pleasured to welcome you and deliver to you the best time. Wish you a joyful life and fruitful business.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Vancouver

Excellent Service

Posted Nov 17, 2014
Pros: Staff were very friendly and helpful
Cons: One little elevator to handle the 8 floors. Tended to use stairs.Older washroom
Location: Right on edge of Old Quarter on quiet street. Scooter traffic is insane a block away. .Stay on your toes. Close to lake.
Stayed here before and after our Halong Bay cruise. Fruit smoothie arrived both times several minutes after our check-in. Much appreciated. Try to get a corner suite. Breakfast was good . Besides buffet you can order omelette or something else off menu.. Hotel arranged pick-up and drop-off at airport for $45 US total . Enjoyed early morning market activity in lane outside front entrance. Very friendly and helpful staff. Booked Tam Coc day trip through hotel which was enjoyable. Research what to expect from your rower, hawkers, and the photograhers and enjoy the interaction/show. We were all smiling after.
Comment from Hotel Management
Dec 19, 2014 by DucNguyen, Hotel Management
Dear Sir/Madame, Warmest greeting from Hanoi Imperial Hotel, Thank you so much for taking your valuable time to share your feedback on this site. we are very much happy and appreciate with your kind support. We would like to take this chance to express our greatful thanks to your stay with us. We are looking forward to welcome you again in the future. Wish you with happiness and health all the time. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

使い勝手のよいホテルです

Posted Nov 17, 2014
Pros: スケジュールに併せて丁寧に相談に乗ってもらえたこと。
Cons: 特になし
Location: ホアンキエム湖の至近にあり、観光や食事は徒歩で可能
ハノイ駅からの列車のチケット、空港や駅とホテル間の送迎などすべてスムーズに手配していただき、快適に滞在することができました。食事や買い物にも便利な立地で、何よりホテルのスタッフの方の笑顔や気遣いが最高でした。また利用したいと思います。
Comment from Hotel Management
Dec 11, 2014 by DucNguyen, Hotel Management
Dear Sir/ Madame, I would like to send our gratefulness for your choosing our hotel and your genuine review. It is indeed a true pleasure to make you have an enjoyable time with us. We will continue to strive to improve our services in order to meet and exceed the expectations of our guests. We hopefully look forward to your next stay at our hotel to see how our services become better. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location,friendly and helpful staff

Posted Nov 13, 2014
Location is a good one with lots to see and do in walking distance. Room is big and well equipped. Nice touches of welcome drink and fruit. Breakfast good and the staff in the roof terrace are charming and funny. Front desk staff also very good. Would stay again.
Comment from Hotel Management
Dec 19, 2014 by DucNguyen, Hotel Management
Dear Sir/ Madame, We are so honored that you chose our hotel out of numerous options in the nearby area. We also thank you for your kindness in sharing your comments about your recent stay at Hanoi Imperial Hotel. Furthermore, we were happy to learn that you felt well looked after by our friendly staff in the restaurants and at front desk. Once again, thank you very much for your thoughtful feedback and we are looking forward to welcoming you back in the foreseeable future. Best regards,