Couples treatment rooms, steam room, body treatments, hot stone massages

Reviews of Serene Boutique Hotel & Spa

4 out of 5
Serene Boutique Hotel & Spa
16-18 Bat Su, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 509 out of 629 reviews" "
Rating 8 - Good. 102 out of 629 reviews" "
Rating 6 - Okay. 13 out of 629 reviews" "
Rating 4 - Poor. 1 out of 629 reviews" "
Rating 2 - Terrible. 4 out of 629 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very freindly and helpful staff, great rooms
Stayed 3 nights in Jan 2024

8/10 Good

KANA

Liked: Cleanliness, amenities, property conditions & facilities
The taxi driver came over 1 hour later at the airport

10/10 Excellent

Timothy

Stayed 2 nights in Dec 2023

10/10 Excellent

Dusan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

JUNYOUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene boutique hotel is permanently closed
This hotel has been permanently closed due to Covid-19 situation. It has been over one month but still not yet refunded. Wish other customers don't get through what I had. Hotels.com should update the availability.
Stayed 1 night in Mar 2021

10/10 Excellent

Marine, Nara, Japan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am sorry my review was so late. I stayed there almost a year ago, but I still remember having a great time. The room interior was very pretty with flower assortment. The furniture was antique. The welcome snack and Lotus tea were so good. The breakfast Vietnamese buffet was very delicious. The lady at the front door was amazingly attentive. She helped me find a taxi company no to be overcharged. I definitely want to go back when visiting Vietnam. Thank you so much.
Stayed 1 night in Jul 2019

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very central.
Stayed 2 nights in Feb 2020
Response from jen on Mar 14, 2020
Dear Denise, Thank you so much for your great review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the near future. Yours sincerely, Jenny Le Hotel Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel highly recommend
Fantastic hotel highly recommend
Stayed 1 night in Mar 2020
Response from jen on Mar 11, 2020
Dear Mr Peter, Thank you so much for your excellent review for our hotel. We high appreciate it. We hope to have a chance to serve you again in the future. Yours sincerely, Jenny Le Hotel Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from jen on Mar 3, 2020
Dear Ms Suzanne, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Yours sincerely, Jenny Le Hotel Manager

10/10 Excellent

Nile, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had been travelling and only stayed for night here at the end of my trip. I was after somewhere comfortable before my flight and this hotel didn't disappoint.
Stayed 1 night in Feb 2020
Response from Serene Hotel on Feb 28, 2020
Thank you for your nice feedback and see you next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Serene
Staff really helpful couldn’t do enough for you. Breakfast was adequate. Room spotless and comfortable. Location brilliant.
Stayed 1 night in Feb 2020
Response from Jenny on Feb 25, 2020
Dear Sir or Madam, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Yours sincerely, Jenny Le Hotel Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Before I arrived, they were very responsive to my emails. Breakfast was great! Room was small and cozy. My only complaint was the room had an unpleasant odor, but they would spray each time I requested. I think if they changed the filters in the air conditioner the smell would probably go away. I would definitely stay there again!
Stayed 5 nights in Feb 2020
Response from Jen on Feb 24, 2020
Dear Sir or Madam, Thank you so much for your great review for our hotel. We high appreciate it. We hope to have a chance to serve you better in the future. Yours sincerely, Jenny Le Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place in the old quarter to stay. Really easy to get to all the sights. Room was very comfortable and clean. Breakfast was good too.
Stayed 2 nights in Feb 2020
Response from Serene Hotel on Feb 21, 2020
Thank you for your nice feedback :)

10/10 Excellent

Nishat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Serene Hotel on Feb 14, 2020
Thank you for your nice feedback :)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we had arrived to the hotel, they had upgraded our room. It was very nice and clean. The staff were very accommodating. I was very impressed with the hotel. I wish i would of known earlier about this hotel, since i had stayed the previous week in Ha noi for 3 days at another hotel. This will now be my go to hotel when i go to Ha noi every year. The free breakfast was also very good.
Stayed 1 night in Feb 2020
Response from Serene Hotel on Feb 14, 2020
Thank you for your nice feedback :)

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
The level of service by Danny Boy and his staff was superb.They were all so kind , courteous and helpful. The rooms were immaculate, beds very comfortable and nice and quiet. The location was superb to all that the Old Quarter had to offer. I would highly recommend this hotel for your Hanoi visit.
Stayed 4 nights in Feb 2020
Response from Danny on Feb 13, 2020
Dear Ms Carol, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Yours sincerely, Danny Cap Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help you. They were also extremely friendly. Breakfast was amazing with so many choices for everyone. The free afternoon tea was a nice touch.
Stayed 2 nights in Jan 2020
Response from Jenny on Feb 8, 2020
Dear Sir or Madam, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Yours sincerely, Jenny Le Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing room Amazing staff Great food Ans a spa
Stayed 3 nights in Feb 2020
Response from Danny on Feb 7, 2020
Dear Sir or Madam, Thank you so much for your excellent review for our hotel. We high appreciate it. We hope to have a chance to serve you again in the future. Yours sincerely, Danny Cap Hotel Manager

10/10 Excellent

Jeffrey, Cheshire uk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the old quarter and within walking distance to popular tourist spots. The staff were lovely and could not do enough for you
Stayed 4 nights in Jan 2020
Response from Danny on Feb 6, 2020
Dear Mr Jeffrey, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Yours sincerely, Danny Cap Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small property kept in good condition by extremely attentive staff.
Stayed 5 nights in Jan 2020
Response from Serene Hotel on Feb 5, 2020
Thank you for your nice feedback :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Serene Hotel on Jan 29, 2020
Thank you for your nice feedback :)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was quiet even though the surrounding streets were hustle/bustle. The staff was friendly and accommodating. Breakfast was amazing.
Stayed 1 night in Jan 2020
Response from Serene Hotel on Jan 28, 2020
Thank you for your nice feedback :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and beautiful. It was indeed serene, in a very noisy city.
Stayed 4 nights in Jan 2020
Response from Serene on Jan 25, 2020
Thank you for your nice feedback :)

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Serene Hotel on Jan 24, 2020
Thank you for staying with us :) See you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2020
Response from Serene Hotel on Jan 23, 2020
Thank you for staying with us :)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable Memories!!!
Brilliant experience where the staff sing me a birthday song and birthday cake during my breakfast. It 's was suprisingly. Thumb up!!! Location near to night market . Overall very unforgettable memories i have!
Stayed 3 nights in Jan 2020
Response from Serene Hotel on Jan 22, 2020
Thank you for your nice feedback :)

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute rooms, comfortable bed and the staff was so kind and helpful. Nice breakfast buffet too. Only negative is that the doors were thin, could hear everything in the hallway.
Stayed 3 nights in Jan 2020
Response from Serene Hotel on Jan 15, 2020
Thank you for your nice feedback :) We hope to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here two nights on my trip, on the first night and last night. This hotel is in a great location and the staff are very helpful. The rooms are spacious and tidy. Breakfast was simple but the quality was good.
Stayed 1 night in Dec 2019
Response from Serene Hotel on Jan 14, 2020
Thank you for your nice feedback :)

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night in Hanoi en route to airport
Staff was great - very helpful and quick to respond. Breakfast was good. Room smelled musty and the AC never fully cooled and dehumidified our room. Soaps were not great. Complimentary fruit came with coffee and water in room - very nice. Great location - just a few blocks from night market and many other fun things.
Stayed 1 night in Jan 2020
Response from Danny on Jan 13, 2020
Dear Sir or Madam, Thank you so much for your review for our hotel. We high appreciate and we wish to have a chance to serve you better in the future. Yours sincerely, Danny Cap Hotel Manager

10/10 Excellent

heeesung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Danny on Jan 10, 2020
Dear Ms/ Mr Heeesung, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Your sincerely, Danny Cap Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Serene Hotel on Jan 9, 2020
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and friendly staff .. really enjoy my stay over there
Stayed 2 nights in Jan 2020
Response from Serene Hotel on Jan 7, 2020
Thank you for your nice feedback!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed here for our honeymoon - felt very well cared for. The location is excellent, right in the heart of all the action with heaps of amazing food options nearby. The massage from the spa was fantastic.
Stayed 4 nights in Dec 2019
Response from Serene Hotel on Jan 7, 2020
Thank you for choosing our hotel for your special ocassion. We hope to see you soon :)

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2020
Response from Serene Hotel on Jan 7, 2020
Thank you for staying with us. We hope to see you again!

10/10 Excellent

Leo, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Helpful friendly staff and very central to everything.
Stayed 1 night in Jan 2020
Response from Serene Hotel on Jan 7, 2020
Thank you for your nice feedback:)

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
verything
The rooms are small and functional, but the property is clean and the staff, especially Sunday, are so nice. It’s in a hectic and bustling part of Old Town, so you can walk right out into all the street food sellers and hawkers. We unfortunately didn’t take advantage of the hotel breakfast, but the views from the roof are great and they seemed to have an extensive spread.
Stayed 1 night in Dec 2019
Response from Danny on Jan 6, 2020
Dear Mr John, Thank you so much for your great review for our hotel. We high appreciate it. We hope to have a chance to serve you again in the future. Yours sincerely, Danny Cap Hotel Manager

10/10 Excellent

Leo, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Great value for money. Central to everything.
Stayed 1 night in Jan 2020
Response from Serene Hotel on Jan 5, 2020
Thank you for your nice feedback!

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel close to everything. Staff were exceptional.
Stayed 1 night in Jan 2020
Response from Serene Hotel on Jan 8, 2020
Thank you for your nice feedback :)

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and the people who worked here who went out of their way to ensure that you had a good time. Location was also fantastic
Stayed 1 night in Dec 2019
Response from Serene Hotel on Jan 4, 2020
Thank you for your nice feedback :)

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nice stay
Stayed 2 nights in Dec 2019
Response from Serene Hotel on Jan 4, 2020
Thank you for your feedback!

10/10 Excellent

Fakhri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Friendly staff
Stayed 4 nights in Dec 2019
Response from Danny on Jan 1, 2020
Dear Mr/ Ms Fakhri, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Yours sincerely, Danny Cap Hotel Manager

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good breakfast, somewhat quieter than other locations in Hanoi old quarter, central. Smaller rooms but clean
Stayed 2 nights in Dec 2019
Response from Serene Hotel on Dec 30, 2019
Thank you for your feedback :)

6/10 Okay

Family

Traveled with family
Liked: Cleanliness, staff & service
It was in the old quarter and conveniently located. But the walls are so thin you can hear everything next door. Most staff were friendly and helpful, all but one man at the front desk. Other than that didn't think the hotel was worth what we paid for.
Stayed 3 nights in Dec 2019
Response from Serene Hotel on Dec 23, 2019
We are sorry to hear about that. We hope we can have another chance to serve you better next time.

8/10 Good

Family

Traveled with family
Liked: Cleanliness, staff & service
Just an average small hotel in the old quarter. High price for what you get. Conveniently located. But walls are thin so you can hear everything in the corridor and in next room. Most staff were Friendly and helpful.
Stayed 1 night in Dec 2019
Response from Serene Hotel on Dec 23, 2019
We are sorry to hear that. We hope we can have another chance to serve you better next time.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful and friendly staff, spacious, clean, convenient
Stayed 1 night in Dec 2019
Response from Danny on Dec 19, 2019
Dear Sir or Madam, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Yours sincerely, Danny Cap Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Amazing stay! Everything was great - location, room, staff, and breakfast!
Stayed 3 nights in Nov 2019
Response from Serene Hotel on Dec 17, 2019
Thank you for your nice feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Friendly staff and when contacted about airport transfer, was responsive and efficient. Will come here again when I visit Hanoi
Stayed 1 night in Dec 2019
Response from Serene Hotel on Dec 17, 2019
Thank you for your nice feedback :)

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The service was above and beyond from contact before arrival to a greating that was amazing, We cannot say enough good things about the staff the breakfast the spa the assistance with our travel plans, Excellent in every way,
Stayed 5 nights in Dec 2019
Response from Serene Hotel on Dec 15, 2019
Thank you for your nice feedback :)

6/10 Okay

Malcolm

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator broke down twice during our 3 days stay. And a blackout on 2nd morning.
Stayed 3 nights in Dec 2019
Response from Serene Hotel on Dec 14, 2019
Thank you for your feedback! We try to fix the lift as soon as possible. Sorry you for that inconvenience.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very helpful staff. Good breakfast selection.
Stayed 1 night in Dec 2019
Response from Serene Hotel on Dec 13, 2019
Thank you for your nice feedback :)