Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, Canada

Nice hotel located in the heart of the Old Quarter

Posted Jul 17, 2014
Pros: Great location and very good value for the money.
We arrived early in the morning and was upgraded to top floor suite. Hotel staff very helpful in setting up tours to Ha Long bay and directions for getting around the old Quarter.
5 out of 5
Recommended
for Everyone
by Juvian from Malaysia

Service and room facilities

Posted May 7, 2014
Pros: Staff and location.
Cons: The room towel was torn but it is not the matter because we brought our towel.
Location: Very convenience and near to shopping and Restaurants.
A very good location near to shopping and restaurant. Price is very reasonable. Staff especially are very helpful and friendly. They keep reminding us to be more careful with our bags if we going to the night market. Not regret to stay in this hotel, highly recommended this hotel to others.
4 out of 5
Recommended
for Getaway With Friends
by Bogie from Australia

Ok to stay for the night

Posted May 3, 2014 on Hotels.com
Stayed there just as a stop over to Ha Long Bay, everything ok but nothing amazing
4 out of 5
Recommended
for Everyone
by AZ from Seattle

Wonderful staff made this a perfect vacation

Posted Mar 29, 2014
Pros: The staff were so warm and friendly.
Location: Close to the water puppet theater, Hanoi "Hilton" prison museum, the French quarter, St. Joseph's cathedral, and the night market.
This hotel is located in the old quarter. We were able to walk to almost everything we wanted to see. The hotel staff was friendly and helpful; every day they asked where we were going, gave us useful tips, and asked us about it on our return. Their service was prompt and professional whenever we needed anything, directions, a taxi, extra towels, even the pharmacy. They have a spa and travel service on site, and the breakfast was delicious. We would absolutely stay here again.
4 out of 5
Recommended
for Business Travelers
by Mae from Mai Chau

Good value, very friendly staff, comfortable room

Posted Mar 17, 2014 on Hotels.com
Very good value. I do like the location as you are in the old quarter but without the disadvantages of this very touristy area. Room are clean. Comfortable bed. Buffet breakfast is quite good for the price (in many budget hotels, you are only given bread and eggs with a hot beverage). Staff are very friendly and helpful. Our room (standard room) was on the back side, so very quiet. Bathroom with bathtub and shower curtain which is a good point. Amenities are ok, but no free bottles of water. Flat screen tv. Only thing: lighting is poor and greenish in the room, but there was a huge window so it is ok during day time. For budget travelers, I'd highly recommend this hotel as I had lower quality rooms with lower service for the same (or higher) price in Hanoi (and I've stayed in a dozen of places). I'll be back with pleasure!
1 out of 5
by cassy from cakifornia

???

Posted Jan 29, 2014
The hotel was small. Breakfast was not good. Room was old but ok. Staff seemed nice and tried to make guests feel welcomed. However, 4 hours after leaving the hotel, my son told me that he left the ipad under the blanket. I immediately informed the staff, but they said that they could not find it and suggested that we left it somewhere else. I know it was not true because I saw my son with it the previous night. We left early in the morning and my so slept in the taxi and on the plane. The manager needs to investigate and find the thief. This never happened to us in any other hotel in many different cities in Vietnam. This really left us a bad memory of this hotel and Hanoi in general. Because of this, I would not recomend this hotel. Eventhough the front desk staff seemed nice and friendly, I'm not sure if I can trust them. Maybe there was only one bad employee, but the trust is no longer there. Will never come back to this hotel.
3 out of 5
Recommended
for Everyone
by Julian from Vancouver

Nice hotel in the middle of the old quarter

Posted Jan 3, 2014
This hotel is located in the middle of the old quarter close to the market and the lake. Buffet breakfast is good as well. Overall good value for the money.
4 out of 5
Recommended
for Everyone
by ian from london, uk

Posted Dec 1, 2013
Pros: Friendly helpful staff, very good value.
Location: Right in the heart of the old quarter.
4 out of 5
Recommended
by Chu from Hong Kong

Helpful front desk

Posted Nov 25, 2013 on Hotels.com
It is a clean hotel and the staff are friendly and helpful. The location of the hotel is great, and the night market is only a few minutes walk from it.
5 out of 5
Recommended
for Families
by Rachel from USA

Great Location, Friendly Staff

Posted Nov 7, 2013 on Hotels.com
This hotel is located in the heart of Hanoi, within walking distance to every sight and restaurant you could want. The hotel was very clean, well worth the price and quite comfortable. The staff was extremely helpful, friendly and accommodated every need we had.