Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Nice hotel on the lake

Posted Jul 29, 2015
This hotel was really lovely, the rooms over look the lake which is a lovely change from the hustle and bustle of Hanoi city centre. The staff was great, especially at the sunset bar and Milan restaurant. My only issue with this hotel, while I found it affordable to book this hotel, simple things like a cup of tea were horribly overpriced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stunning hotel to relax

Posted Jul 25, 2015
Pros: The location on the water was stunning, sunset each evening was beautiful.
Cons: Food and drinks prices could be made more on a par with the rest of the city.
Location: The location was quite far out from the centre of Hanoi however it was a reasonably cheap journey in a taxi to get there ($5).
We stayed at this hotel on the first night of our honeymoon in Vietnam and it was the perfect place to start off our relaxing break. It is quite a way out of the centre of Hanoi but that means it feels tranquil and away from the hustle and bustle. The hotel staff were fantastic and welcoming, the food excellent - both in the restaurant and room service. Food and drinks were definitely more expensive than they are in restaurants and bars in town, but with the quality of the hotel this was to be expected.
Comment from EPC
Jul 27, 2015 by Trang, EPC
Dear Traveler, Thank you for choosing InterContinental Hanoi Westlake for your stay in Hanoi. It is really great to know that we can make a memorable stay for you by our services. Thank you and we are looking forward to welcoming you back soon. Warm regards, Trang Nguyen PA to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Katy, Texas

Nice facility, long check in

Posted Jul 17, 2015
Pros: Very nice view & rooms.
Very nice facility. Be prepared to wait as both times we checked in at the "ready check in time" still need to wait. We bought the "club access" and that make a big different when you have to wait (you can stay in the lounge area, very nice).
Comment from Hotel Management
Jul 22, 2015 by Trang, Hotel Management
Dear Katy, Thank you for sharing your stay experience. Our Club InterContinental is always highly recommended to our guest where you can enjoy your breakfast, afternoon tea, and evening cocktails at our exclusive Club InterContinental Lounge and many other benefits. We are looking forward to your next visit. Warm regards, Trang Nguyen PA to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from OKC, OK

Intercontinental westlake Hanoi

Posted Jul 6, 2015
Nice location. Two bedroom residence was nice. Gym was well equipped. Having a washer/drier in the apartment was useful.
Comment from Hotel Management
Jul 10, 2015 by Trang, Hotel Management
Dear family, I am very happy that my team can make a memorable stay for you. Thank you for choosing us and we hope to welcome you back soon. Warm regards, Trang Nguyen PA to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Good value hotel in a good location

Posted Jun 10, 2015
Reception excellent with well trained staff. Well laid out hotel with good restaurants
Comment from Hotel Management
Jun 12, 2015 by Trang, Hotel Management
Dear John, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. Thank you for choosing us and we are looking forward to seeing you again soon Warm regards, Trang Nguyen PA to General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from KOREA

객실은매우 좋으나, 직원 서비스및 부대시설은 그저 그렇다 ,

Posted Jun 9, 2015
Pros: 파빌리온 레이크뷰 파노라마 정말 꼭한번 가보는게 좋을듯 해요~ 너무 좋아요~
Cons: 전체적인 직원 친절도~ 정말 실망스러워요
Location: 호텔을 이용하는게좋아요.~
꼭 한번 가보고 싶었던 호텔~ 레이크뷰 파노라마 매우 훌륭했어요~ 정말 객실만 좋음. 그러나 프론트 직원 외에 다른 직원들의 친절도가 호텔 이름에 맞지않게 친절하지 못해서 아쉬운 호텔 호텔조식 또한 정말 매우 실망스러웠어요~ 씨끄럽고, 기다리고, 직원들 정신없고, 음식도 별로!!! 수영장 정말 실망스러움.~ 너무 작고, 좁고 수영장 근처가 깨끗하지 않았어요 프랑스 레스토랑은 음식이 매우 맛있었어요
Comment from Hotel Management
Jun 12, 2015 by Trang, Hotel Management
Dear ANNY, Greetings from InterContinental Hanoi Westlake! Firstly, we would like to thank you for choosing our hotel during your recent stay in Hanoi. I appreciate your taking time to advise us of your dissatisfaction, which is the first step towards improvement of our service. Please accept my sincere apologies for the inconvenience this must have caused you. Every effort is made to ensure that our Guests receive the very best service, and we sincerely regret we fell short of our goal in this instance. I would like to assure you that I have spoken to the Department Head concerned to ensure that concerns of this matter will be treated accordingly to the high standards of InterContinental Hotels. I hope this incident will not deter you from using InterContinental Hanoi on your next visit to Vietnam. Warm regards, Trang Nguyen PA to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from South Australia

Indochina indulgence

Posted May 31, 2015
Pros: The location and our superior room over the lake
Cons: A taxi/shuttle boat from Intercontinental across the lake...
Location: It is an easy taxi ride into the city for less than $20US, where there is so much to do from shopping to visiting the various historical sites...
As a first time visitor to Hanoi, Vietnam I was excited about our arrival and accommodation.. The intercontinental Westlake, Hanoi, is a superior resort style hotel with luxurious facilities that would please even the most discerning traveller.. The service from the staff was impeccable and the overall experience was truly wonderful... We will return and stay at Intercontinental Westlake Hanoi...
Comment from Hotel Management
Jun 4, 2015 by Trang, Hotel Management
Dear Anonymous, It was a great pleasure to welcoming you at InterContinental Hanoi Westlake. Thank you for your kind feedback and your special mention of our services and team. We are looking forward to your next visit. Warm regards, Trang Nguyen PA to General Manager
Comment from Hotel Management
Jun 4, 2015 by Trang, Hotel Management
Dear Anonymous, It was a great pleasure to welcoming you at InterContinental Hanoi Westlake. Thank you for your kind feedback and your special mention of our services and team. We are looking forward to your next visit. Warm regards, Trang Nguyen PA to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

더할나위없이 좋은호텔

Posted May 30, 2015
직원들도 친절하고 객실도 깔끔하고 좋았습니다 솔직히 그닥 기대하지않고 갔었는데 너무너무 좋은 호텔로 기억될것 같습니다 조식도 너무 맛잇었습니다 다음 베트남 여행시 꼭 다시한번 이용하겠습니다
Comment from Hotel Management
Jun 1, 2015 by Trang, Hotel Management
Dear suZie, Thank you for choosing us. It is glad to know that you have an enjoyable stay at InterContinental Hanoi Westlake! We hope to welcome you back soon. Warm regards, Trang Nguyen PA to General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Hôtel excentré

Posted May 23, 2015
Hôtel situé en périphérie de la ville, au bord d'un lac. Idéal pour un voyage d'affaires ou une courte escale à HANOI (hôtel de sa catégorie le plus proche de l'aéroport). Très vaste chambre. Offre de restauration diversifiée et agréable (ai testé le restaurant chinois, excellent).
Comment from Hotel Management
May 26, 2015 by trang, Hotel Management
Dear YvesC73, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. Warm regards, Trang Nguyen PA to General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京

街中にいながらリゾート感覚を味わえるホテル

Posted May 4, 2015
ハノイの活気ある雑踏とリゾート感覚のホテルステイ。ハノイを二重に楽しめた気分でした。Wifi はロビーやプールでは問題なく無料で使えましたが、部屋では有料になるのが唯一残念。
Comment from Hotel Management
May 26, 2015 by Trang, Hotel Management
Dear Hiro, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back in the near future. Warm regards, Trang Nguyen PA to General Manager