Ratings based on 3 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.0 Hotel condition
They paid and stayed.
for Personal Eventby Eleonorafrom Sweden
Excellent location in the Old TownPosted Feb 1, 2014 on Hotels
I stayed nine Days at this hotel. It is dusky and has an old fashion style. I had problems with the safe in my room. Two did not funcion and the third safe functioned sometimes but four times, the staff had to unlock it with a key. No window to look out but quiet and no traffic. I used pick-up service from the airport. The staff was friendly and helpful and gave me information when I asked. I booked a City tour and an excursion to Halong Bay from the hotel. I also got theatre tickets delivered to the hotel. The breakfast was OK.There are three computers available in the lobby. The hotel is close to shopping areas, restaurants, theatres and the lake.
by A verified traveler
Beware the room swap game,Posted Jan 21, 2014
The first room shown was way short of the advertised description. By insisting we were moved to Lucky 1 around the corner and eventually were given a passable room. Changing hotels for the remainder of our stay in Hanoi was the best move we made. For just a few dollars more we received excellent accom., service and ridiculously lavish breakfasts. Elegance Hotel had staff interpret our needs at a pharmacy and deliverted us to the station when we left.
for Business Travelersby A verified traveler
Prisvärt hotellPosted Sep 24, 2013 on Hotels
Hotellet är ingen Metropol eller Continental men värt att bo på. Personalen är mycket vänlig och hjälpsam. Frukosten är mycket liten (både nackdel och fördel). Större problem är att på rummen känns det dålig lukt. Visserligen tar luftkonditioneringen bort den dåliga lukten men den sitter bl.a. i kuddarna.