Ratings based on 63 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
98% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 大阪

気持ちよく宿泊ができるホテルです。

Posted Apr 9, 2015
Pros: 朝食が落ち着いて食べられ美味しい。部屋も清潔で綺麗。近くの日本料理店まで健康がてら徒歩可能圏内と車なら5分と便利。ロッテリア・喫茶店・イタリア料理店・マッサージ店・為替交換レートのいい店なども徒歩5分圏内に多数あり、お客さんが来たときは観光にもかなり便利な場所。ただコンビニは近くにない。
Cons: シャワー室のカーテン代わりガラスが気に入らない。 かなり水が外に流れ足元がボトボトになる。(シャワーカーテンにしてほしい)
Location: ホー爺さんのお墓。 ハノイで最初にできた大学跡。
ハノイ出張時には、必ず宿泊に使います。ホテルの規模も大きくその割に安い。特に朝食会場は明るく清潔で雰囲気が抜群で、混雑も今までなくゆっくりと食事ができます。ジュースも搾りたて、オムレツも料理が上手。ベトナムのPHOもあります。COFFEEもカプチーノ・ラテなど種類も多く、機械ですが豆を粉砕してドリップして飲ませてくれます。MENUもそこそこありこの値段。夜は狭いスペースのCASINOも1階の奥にありギャンブルを楽しめます。ホテルはカジュアルでおしゃれな制服で統一されスタッフのサービスもいい。ロビーも広く落ち着いている。近くに日本大使館もあり日本料理のレストランも数件ある。個人的にはお勧めのハノイ市内のホテルです。この料金なら私も同じクラスのホテルにいろいろ宿泊しましたが、ここが1番だと思います。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

観光地に近い

Posted Mar 7, 2015
Pros: 清潔でぜんたいてきにゆったりして落ち着ける
Location: ホーチミン廟,ホアンキエム湖が近い
5つ星にふさわしいホテル スタッフも丁寧で良い 朝食も種類も多くおいしい 空港からホテル名ですぐに分かる 空港タクシーの手配も申し分ない
4 out of 5
Recommended
for Business Travelers
by Junjifrom 日本

サービスポイントアップ

Posted Feb 28, 2015 
仕事で滞在 以下良かったポイント ・オーナーチェンジで内装が良い ・広い ・日本サイト予約で安い ・部屋内のドリンク無料 ・ベットメイカーによるお菓子配布
Comment from Hotel Management
May 21, 2015 by Pieter De Weerd, Hotel Management
Junji, この度は、Pullman Hanoi でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Business Travelers
by KWANGHEEfrom 서울

조용하고 쾌적해요

Posted Feb 16, 2015 
가성비 최고!! 관광객많은 주변보다 조용하고 쾌적!!!
Comment from Hotel Management
May 21, 2015 by Pieter De Weerd, Hotel Management
Kwanghee 님께, Pullman Hanoi 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hong Kong

Nice hotel

Posted Dec 29, 2014
Pros: Location and wifi.
Cons: Bathroom
Location: It is out of the crowded and congested centre of town - a 10 minute taxi drive or 35 minute walk away.
The Pullman is rated a 5 star hotel and certainly for Hanoi it has a 5 star setting in spacious grounds. The public areas too are extensive and very modern. Our room on the second floor opened out onto the pool deck (not much of a bonus in December but nice in the summer I would think) and the room itself was clean and apparently recently refurbished. However the bathroom looked as if it had been overlooked with rather dated finishes, a shower head fixture set well above the glass screen so water sprayed out when using the shower and very old fashioned taps and fittings. However this did not detract from the overall quality of the stay. The buffet breakfast was extensive and service both in the restaurant and all areas was excellent. There is free and speedy wifi in all areas of the hotel and the room tv offers some 50 channels.
4 out of 5
Recommended
for Business Travelers
by Ning-Hsuehfrom Taiwan

Good one

Posted Dec 15, 2014 
A very good hotel and nice service
1 out of 5
Recommended
for Business Travelers
by A verified traveler

フロント最悪

Posted Nov 30, 2014 
ダブルベットの部屋を予約しましたが、チェックインの際、満室ですと言われ、同レベルのシングル部屋にさせられました。特に詫びもなく。満室なら予約を取るな、と言いたい。また、ホテルドットコムにもしっかりと予約システムを管理して欲しい。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Great Experiences

Posted Nov 21, 2014
Greeted by pleasant and smart attire staffs and given a glass of juice and hot towel at the lobby started the journey of happiness. The check-in process is smooth with well explain from knowledgeable and patient staffs. As the check in time is not up yet and the room is not ready, the check-in staff provided the wifi password and directs me to the lobby sofa and bar location The staff has also offer to keep the luggage (except valuable stuff) and recommend venturing outside so I will not be bored while the cleaner expedite the preparation of the room. It will be wonderful if the front office comes with safebox that can safe keep valuable for customer in this case. The staff has also recommended signing up for hotel membership card to benefit from the perks. Eventually the room is ready much earlier than expected. The room is clean, bright and nice (City view & King size bed). The wifi is working fine in the room and the restroom comes with rain shower system but no bathtub which I personally think is sufficient. After settled down, I decided to venture out of hotel to familiarize the surrounding. I asked for iron board and was delivered before I’m back to the room couple of hours later. The staffs are always seen with a happy smile and approachable. I have no problem in getting a taxi, getting the staffs to inform the taxi driver where I’m going and breaking smaller or changing bigger Vietnam dong from the front office. The hotel location is nearby to ol
Comment from Hotel Management
May 30, 2015 by Pieter De Weerd, Hotel Management
Dear Dark Prince, Thank you for your nice and detailed review about your recent stay at Pullman Hanoi. We are glad to read that you appreciated our staff friendliness and service. We have shared with them your comment and they were delighted. Thank you again for your time and we hope to welcome you back soon. Sincerely, Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Couples
by Belindafrom Melbourne, Victoria

Great hotel with just outside the city!

Posted Nov 17, 2014 
This hotel is a great pick! Outside doesn't look like much but as you step into the hotel the little things are what count and the room seems like you are staying in a luxury hotel. Added bonus there is a pool - hard to find in Hanoi hotels and with the heat all year round this is something you definitely need. This is a great place to stay and be sure to ask the guys that open the doors at the front for suggestions where to eat at night. We asked one person - Henry and he was nothing but a great help and placed us in a taxi and sent us to a place where we had the best meal of our entire trip! Pleasure to stay here and will return anytime.
Comment from Hotel Management
Jan 24, 2015 by Pieter De Weerd, Hotel Management
Dear Belinda, Thank you for taking the time to tell us more about your experience at Pullman Hanoi. We are glad to read that you enjoyed your stay and that we met your expectations. This is always a pleasure to receive positive feedback and it will also serve as an encouragement for all of us. Thank you again for your kind words and we hope to welcome you back soon. Sincerely, Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Business Travelers
by Kenneth

Posted Nov 13, 2014 
Comment from Hotel Management
Jan 24, 2015 by Pieter De Weerd, Hotel Management
Dear Kenneth, Thank you for taking the time to give a good grade to Pullman Hanoi. We hope to welcome you back soon. Sincerely, Pieter De Weerd General Manager Pullman Hanoi