Ratings based on 68 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
99% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from SEOUL, KOREA

사무실과 가까워서 출근과의 전쟁을 피할 수 있었다

Posted Jun 9, 2015
Pros: 식당이 쾌적하고 객실의 미니바가 FREE 여서
호텔 직원들이 친절하고 편안한 느낌을 받았다 인터넷 (W.FI) 사용에 문제가 있어 도움이 필요할 떄 바로 조치를 취해 주어 일을 끝맞칠 수 있었다
4 out of 5
Recommended
for Business Travelers
by SZU-YU

Posted Apr 29, 2015 on Hotels
Comment from Hotel Management
Jul 25, 2015 by Pieter De Weerd, Hotel Management
Thank you very much for rating our hotel. We are very happy to read that and will share with the team. We look forward to welcoming you to Pullman Hanoi soon. Sincerely, Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Business Travelers
by SZU-YU from TAIPEI TAIWAN

早餐尚待改善,其餘部分還算不錯。

Posted Apr 28, 2015 on Hotels
整體都還不錯,只差早餐不在應有水準,餐點還一成不變…。
3 out of 5
Recommended
for Couples
by Marquette from New York City

Nothing special

Posted Apr 9, 2015 on Hotels
As we traveled through Vietnam, Hanoi was one of our destinations and we wished we would have done some research before booking this hotel as there was a congress going on in the city during our stay and some delegations were staying over in this hotel with result that every time you entered you needed to put your bags in a x-ray machine and walk through a metal detector. It was very annoying and not the best welcome you expect as nobody from the security did speak proper English and just showed me what to do which I didn't like too much. Nevertheless the reception manager apologized directly and explained what was going on, it would have been better if this happened before I needed to receive attitude from a security guard. We had an executive suite and had access to the Pullman Lounge, which is nothing special, a large room with some tables and a bar table where they place some finger food, drinks and fruit. A business lounge in certain US Airports even looks better and has more atmosphere than this lounge, we didn't spend a single moment here, for breakfast we went downstairs (even it is very busy during breakfast). Food quality was good, you are happy with a western corner after a week of noodles. Rooms were comfortable, the bathroom isn't anything special, large but nothing special. Would I stay here again, to be honest, I don't know as I wasn't very impressed.
Comment from Hotel Management
Jul 25, 2015 by Pieter De Weerd, Hotel Management
Dear Marquette, Thank you very much for choosing Pullman Hanoi as your accommodation during the recent visit to Hanoi and taking time to review your experience. We are very sorry to read that the service did not meet up your expectation. We would like to sincerely apologize for any inconvenience caused to you during this time. Please kindly allow me to explain below: During your stay period, together with some five-star hotels in Hanoi, we welcomed many international delegations attending the Inter-Parliamentary Union and for the security reason, it was required by the Government to set up the security check-up supervised by his national officers at the hotel entrance. However, it accidentally brought some uncomfortable cases caused by the limited linguistic skills and the cultural differences. We also reminded them of being more careful when they were doing their job and we are sorry for the happening to your cases. Your comment on the Executive Lounge's food and ambiance was passed on to our Executive Chef to study the possibility of improvements. We are on the plan to refreshing the menus and the dinning areas to make it more appealing to our respective guests. Besides, we took note your feedback on the bathroom for the hotel renovation in the future. Once again, thank you very much Marquette for your constructive sharing. It certainly enable us to improve our service to better meet up the needs of the customers. If travels brings you back to Hanoi anytime, we wish you give us another opportunity to bring the better experience to you. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Everyone
by A verified traveler from 大阪

気持ちよく宿泊ができるホテルです。

Posted Apr 9, 2015
Pros: 朝食が落ち着いて食べられ美味しい。部屋も清潔で綺麗。近くの日本料理店まで健康がてら徒歩可能圏内と車なら5分と便利。ロッテリア・喫茶店・イタリア料理店・マッサージ店・為替交換レートのいい店なども徒歩5分圏内に多数あり、お客さんが来たときは観光にもかなり便利な場所。ただコンビニは近くにない。
Cons: シャワー室のカーテン代わりガラスが気に入らない。 かなり水が外に流れ足元がボトボトになる。(シャワーカーテンにしてほしい)
Location: ホー爺さんのお墓。 ハノイで最初にできた大学跡。
ハノイ出張時には、必ず宿泊に使います。ホテルの規模も大きくその割に安い。特に朝食会場は明るく清潔で雰囲気が抜群で、混雑も今までなくゆっくりと食事ができます。ジュースも搾りたて、オムレツも料理が上手。ベトナムのPHOもあります。COFFEEもカプチーノ・ラテなど種類も多く、機械ですが豆を粉砕してドリップして飲ませてくれます。MENUもそこそこありこの値段。夜は狭いスペースのCASINOも1階の奥にありギャンブルを楽しめます。ホテルはカジュアルでおしゃれな制服で統一されスタッフのサービスもいい。ロビーも広く落ち着いている。近くに日本大使館もあり日本料理のレストランも数件ある。個人的にはお勧めのハノイ市内のホテルです。この料金なら私も同じクラスのホテルにいろいろ宿泊しましたが、ここが1番だと思います。
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 7, 2015 on Hotels
Comment from Hotel Management
Jul 25, 2015 by Pieter De Weerd, Hotel Management
Thank you very much for rating us on the website. We are very happy to know that our service met up your expectation. We are looking forward to welcoming you back soon. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

観光地に近い

Posted Mar 7, 2015
Pros: 清潔でぜんたいてきにゆったりして落ち着ける
Location: ホーチミン廟,ホアンキエム湖が近い
5つ星にふさわしいホテル スタッフも丁寧で良い 朝食も種類も多くおいしい 空港からホテル名ですぐに分かる 空港タクシーの手配も申し分ない
4 out of 5
Recommended
for Business Travelers
by Junji from 日本

サービスポイントアップ

Posted Feb 28, 2015 on Hotels
仕事で滞在 以下良かったポイント ・オーナーチェンジで内装が良い ・広い ・日本サイト予約で安い ・部屋内のドリンク無料 ・ベットメイカーによるお菓子配布
Comment from Hotel Management
Jul 25, 2015 by Pieter De Weerd, Hotel Management
Junji, この度は、Pullman Hanoi でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Business Travelers
by KWANGHEE from 서울

조용하고 쾌적해요

Posted Feb 16, 2015 on Hotels
가성비 최고!! 관광객많은 주변보다 조용하고 쾌적!!!
Comment from Hotel Management
Jul 25, 2015 by Pieter De Weerd, Hotel Management
Kwanghee 님께, Pullman Hanoi 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel

Posted Dec 29, 2014
Pros: Location and wifi.
Cons: Bathroom
Location: It is out of the crowded and congested centre of town - a 10 minute taxi drive or 35 minute walk away.
The Pullman is rated a 5 star hotel and certainly for Hanoi it has a 5 star setting in spacious grounds. The public areas too are extensive and very modern. Our room on the second floor opened out onto the pool deck (not much of a bonus in December but nice in the summer I would think) and the room itself was clean and apparently recently refurbished. However the bathroom looked as if it had been overlooked with rather dated finishes, a shower head fixture set well above the glass screen so water sprayed out when using the shower and very old fashioned taps and fittings. However this did not detract from the overall quality of the stay. The buffet breakfast was extensive and service both in the restaurant and all areas was excellent. There is free and speedy wifi in all areas of the hotel and the room tv offers some 50 channels.