Ratings based on 14 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.8 Service & staff
4.2 Room comfort
3.7 Hotel condition
They paid and stayed.
Next door to the cathedralPosted Jan 8, 2013 on Hotels.com
Very friendly staff to help out with directions and recommendations to popular restaurants and sights. The family room is very spacious and overlooks the beautiful cathedral which is a smaller replica of the Notre Dame in Paris. Plenty of local and French restaurants all around and it's about a 10min walk to the lake. Many thanks to the manager Ann for sorting out my booking mistake. A very nice place to stay in Hanoi and to be well cared for.
for Familiesby Sunny
Good size family room, great customer servicePosted Dec 27, 2012 on Hotels.com
Front desk staff couldn't be friendlier and more helpful. Gave us a complimentary upgrade to a family room although the Hotels.com booking was wrongly placed for the smaller standard room when we are a party of 3 adults and a 9 year old child. After returning back from Sapa and reaching the hotel in the wee hours of the morning, the Hotel allowed us to check in as early as 8am which was really nice. The only issue is that there's no lift but the porter service is really efficient and friendly. Also the church bell rings every 15 minutes but that's not a big problem if you close the balcony doors (quite well sound-proof) and anyway we can get used to it after a while. The best thing is that the family room is large enough with a queen bed + 2 singles. They even provide a laptop for use in the room. Lots of good food along the same street of the Hotel. Great stay.
Incredible staff but hotel needs a faceliftPosted Dec 5, 2012 on Hotels.com
One of the best and nicest group of hotel staff I have ever met! I stayed at the hotel for 5 days and was never once disappointed with their service. The hotel quality, however, is in a desperate need of a major facelift. While the hotel is in a great location with ample room size, it is both old and dirty looking...especially the bathroom! I am quite surprised when their other locations are either new or have been recently remodeled. Have they completely forgotten about this one? I will consider stay here again IF the hotel is remodeled.
for Couplesby A verified traveler from Colombia
Great hotel in HanoiPosted Oct 28, 2012
Great hotel: excelent location, the most friendly and helpful staff!!!