Ratings based on 16 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Samantha from italy
Overall pleasant experiencePosted Feb 8, 2014
The overall hotel experience was pleasant. The walls are pretty thin so we can hear EVERYTHING from the other rooms. Breakfast was just okay. Restaurant is too small and was not able to cope with the crowd when we were there. The female receptionists were very helpful but it was hard to communicate with the night staff.
for Everyoneby A verified traveler
Boutique Hotel in HanoiPosted Jan 21, 2014
Pros: The room I had was lovely and spacious and nicely decorated and welcoming on arrival.
Cons: The hotel had some issues of service from the staff - this included reception, the driver for airport pickup, the cleaners though issues were resolved
Location: The location is a little bit hidden and out of the way, but once you find your bearings walkable to old town, lake and citadel.
If the review was all about first impressions then this hotel would fall short on a few counts - arranged hotel pickup, the flight was slightly delayed and so when I arrived there was no driver. Interestingly all the other passengers with arranged pickup were met by the drivers of other hotels. I had to call the hotel twice and spend an extra hour waiting in the airport as a result. Arrived hotel and checked in, shown to a room which was nice but not the suite which I had booked. Shortly after hotel realised mistake and came to show me to the correct room. The room itself is beautiful, mine was a suite with balcony, spacious, comfortable, rose petals on the bed, nice bathroom facilities and some fresh fruit laid out. Later I went to ask reception about sightseeing tours to Halong Bay and Hanoi and was pointed to an empty desk, so couldn't book any for the next day (this turned out to be the best because the weather was not nice but on the following day when I did go to Halong Bay the weather was much improved). The second day I explored Hanoi by myself. I came back and there was no longer any toilet paper (there had been plenty when I left the room)... well the small things sometimes add up...obviously the hotel has room to improve on its service.. So this aside the hotel itself in terms of the quality of room is very good and were it not for the service issues I would rate it higher. The breakfast had plenty of options. Location is kind of hidden in a back street but ok.
for Everyoneby A verified traveler
Great place to stay for a short holiday in VietnamPosted Dec 8, 2013
Pros: Cleanliness & friendliness of all hotel staff
Cons: Improve on rooftop bar
Recommendedby Jin Ho from spore
BestPosted Oct 30, 2013 on Hotels.com
Great location gd service staff helful friendly will be back kep it up
Posted Sep 26, 2013 on Hotels.com
Recommendedby Raphael from Singapore
Great service and comfortable roomPosted Aug 26, 2013 on Hotels.com
Had 2 different room layouts in new and old wings for the 2 periods of stay. Loved the old wing, much more spacious and layout is also much better. Staffs are friendly and service is excellent. Location is not that great, but its quiet and within walking distance to shopping streets. Overall, a great place to stay.
for Familiesby A verified traveler from Singapore
Excellent!!!Posted Aug 13, 2013 on Hotels.com
The service is excellent! Much better compare with other hotels in Vietnam. It's hard to find this standard of service in Vietnam. Definitely will recommend for other friends to stay there
for Familiesby Ruesga from Scottsdale
You get more than what you payPosted Jul 30, 2013 on Hotels.com
This is the third time me and my wife stay here. The staff is extremely nice. The breakfast is great. The price is excellent. The location, well, lets just say its Hanoi. The old quarter is busy and noisy. However the rooms are nice and quiet. We toured Halong Bay and Sapa and at our return, between one tour and the next, they let us use a spa room for showers for free. We even left our suitcase here for a week while we packed small back packs. For 40 bucks you'll never get this in America. Definitely will stay here next time.
for Business Travelersby M Chee from Singapore
Fantastic Service, Good Price & Clean Room.Posted Jun 3, 2013 on Hotels.com
Hotel staff are very friendly and helpful. The taxi driver who drove me to the hotel cheated me and the hotel staff was able to contact the taxi company and got the driver to refund the cheated $ back to me. Later, I got a fever during my stay in the hotel, and the hotel staff was able to provide me some medicine without any charges. The room was clean and wifi service was speedy enough for me to work efficiently on my emails. Overall, I am very happy staying here and i will come back again to this hotel when i visit Hanoi again.
Posted May 25, 2013 on Hotels.com