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Sheraton Hanoi Hotel

5.0 star property
Luxury family-friendly hotel near Ho Chi Minh Mausoleum

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Sheraton Hanoi Hotel

Photo gallery for Sheraton Hanoi Hotel

Property amenity
2 restaurants, lunch, dinner served; international cuisine
Property amenity
Club Suite, 1 Bedroom | Select Comfort beds, minibar, in-room safe, desk
2 restaurants, lunch, dinner served; international cuisine

Overview of Sheraton Hanoi Hotel

8.6

Excellent

Highlight
  • Cleanliness is scored top 10% in Hanoi by travelers.

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • Restaurant
  • Bar
  • Room service

Explore the area

K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000
  • Popular LocationHo Chi Minh Mausoleum4 min drive
  • Popular LocationDong Xuan Market4 min drive
  • Popular LocationHoan Kiem Lake5 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)29 min drive
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Room options

Room, 1 King Bed

cleanliness

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Select Comfort bed
Private bathroom
Eco-friendly toiletries
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Twin Beds

cleanliness

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Select Comfort bed
Private bathroom
Eco-friendly toiletries
  • 398 sq ft
  • Sleeps 3
  • 2 Twin Beds

Room, 1 King Bed

cleanliness

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Select Comfort bed
Private bathroom
Eco-friendly toiletries
  • 398 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Room, 2 Twin Beds

cleanliness

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Select Comfort bed
Private bathroom
Eco-friendly toiletries
  • 398 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

Club Room, 1 King Bed

cleanliness

Highlights

Fireplace
Air conditioning
Connecting rooms available
Club Lounge
TV
Blackout drapes/curtains
Select Comfort bed
Private bathroom
  • 398 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Twin Beds

cleanliness

Highlights

Fireplace
Air conditioning
Connecting rooms available
Club Lounge
TV
Blackout drapes/curtains
Select Comfort bed
Private bathroom
  • 398 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Executive Suite, 1 Bedroom

cleanliness

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Blackout drapes/curtains
Select Comfort bed
  • 721 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom

cleanliness

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Blackout drapes/curtains
Select Comfort bed
  • 1205 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Club Suite, 1 King Bed

cleanliness

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Blackout drapes/curtains
Select Comfort bed
  • 1324 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Club Suite, 1 King Bed

cleanliness

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Blackout drapes/curtains
Select Comfort bed
  • 1894 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the neighborhood

Hanoi

Sheraton Hanoi Hotel is located in Tay Ho, a neighborhood in Hanoi, and is near the airport and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Ho Chi Minh Mausoleum and O Quan Chuong. Dong Xuan Market and Ngoc Son Temple are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Ho Chi Minh Mausoleum - 4 min drive
  • O Quan Chuong - 4 min drive
  • Dong Xuan Market - 4 min drive
  • Hoan Kiem Lake - 5 min drive
  • Hanoi Opera House - 5 min drive

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Ga Co Loa Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • The Slavic Teahouse - 2 min walk
  • Sheraton Club Lounge - 3 min walk
  • Oven D'or Restaurant - 3 min walk
  • Oriberry Coffee - 2 min walk
  • Moose And Roo - 2 min walk

About this property

Sheraton Hanoi Hotel

Luxury family-friendly hotel near Hoan Kiem Lake
Located close to Ho Chi Minh Mausoleum and Dong Xuan Market, Sheraton Hanoi Hotel provides a poolside bar, a terrace, and designer stores on site. Indulge in a massage, a manicure/pedicure, and a facial at Oasis Relaxation, the onsite spa. Enjoy international cuisine, garden views, and al fresco dining at the two onsite restaurants. Fitness classes and yoga classes are offered at the health club; Sheraton Hanoi Hotel also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • Express check-out, express check-in, and babysitting (surcharge)
Room features
All 299 rooms have comforts such as 24-hour room service and fireplaces, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Select Comfort beds and rollaway/extra beds (surcharge)
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 37-inch TVs with cable channels
  • Wardrobes/closets, recycling, and coffee/tea makers

Languages

Chinese (Mandarin), English, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: USD 25 for adults and USD 12.50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • De Javu
  • Hemispheres
  • Lobby Lounge
  • Oven D'or

Things to do

  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (14,854 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • 37-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; to check in, go to Club Lounge
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.31 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.31 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses wind energy
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Free in-room WiFi has a 3-device limit
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Sheraton Hanoi Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–7:00 PM.

How much does it cost to stay at Sheraton Hanoi Hotel?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Sheraton Hanoi Hotel on Mar 29, 2024 start from $154.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Hanoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Hanoi Hotel?

Self parking is free at this property.

What time is check-in at Sheraton Hanoi Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Sheraton Hanoi Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sheraton Hanoi Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Sheraton Hanoi Hotel located?

This family-friendly Hanoi hotel is located near the airport, within 3 mi (5 km) of Dong Xuan Market, Ho Chi Minh Mausoleum and O Quan Chuong. Thang Long Water Puppet Theatre and Ngoc Son Temple are also within 3 mi (5 km).

Sheraton Hanoi Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 200 out of 399 reviews" "
Rating 8 - Good. 142 out of 399 reviews" "
Rating 6 - Okay. 38 out of 399 reviews" "
Rating 4 - Poor. 12 out of 399 reviews" "
Rating 2 - Terrible. 7 out of 399 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sreekala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Stayed 2 nights in Aug 2023

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
Stayed 3 nights in May 2023

8/10 Good

SUREKHA

Traveled with group
Stayed 2 nights in Apr 2023

4/10 Poor

Lisa

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

TAPAN

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Feb 2023

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely this hotel
Everything was amazing, the team took great care of me, I could not ask for a better stay
Stayed 1 night in Feb 2023

10/10 Excellent

Hyungshin

Stayed 1 night in Jan 2023

10/10 Excellent

yangcheolho

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

General hotel information

Reasons to Book
Property Cleanliness & Spacious Rooms
Star Rating
5
Nearest Airport
Hanoi (HAN-Noi Bai Intl.)
Address
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi