Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Scotland

Sofitel Plaza

Posted Apr 29, 2015
Lovely, relaxing hotel. Staff can't do enough to help. Would definitely recommend an upgrade to Executive Club Rooms to enjoy the benefits of the Club Lounge.
Comment from Hotel Management
May 4, 2015 by Guy, Hotel Management
Dear Guest, Bonjour, Thank you for taking the time to share your impressions on your recent stay at Sofitel Plaza Hanoi. It's encouraging to know that you enjoyed your time with us. Your kind words will be shared with the team as it will certainly motivate them to keep up their good work. We hope to have the chance to welcome you back in the future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful view of West Lake

Posted Apr 28, 2015
Pros: Overlooking view of West Lake.
Location: Location is good if you like lakeside views. But not many places to go by walk, other than the lake.
I attended a conference held at this hotel. No issues during my three day stay. All worked as expected in a good hotel. Really impressive experience is the view from my room at 16th floor. The view of West Lake is simply so great! I could spend some time everyday just looking and enjoying the lake view. And on top of the hotel, the restaurant has an even better 360 panoramic view. I loved it.
Comment from Hotel Management
May 4, 2015 by Guy, Hotel Management
Dear Guest, Bonjour, Thank you for taking the time to share your latest experience at Sofitel Plaza Hanoi. I am glad to know that you had a pleasant stay and particularly enjoyed the view from our hotel. We look forward to welcoming you back in the near future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi
4 out of 5
Recommended
for Everyone
by A verified traveler

Great views and beautiful room

Posted Apr 19, 2015
Very nice rooms and bathrooms. The view of west lake is unparalleled and the roof bar is great.
Comment from Hotel Management
Apr 23, 2015 by Guy, Hotel Management
Dear guest, Bonjour, Thank you for taking the time to share your review on your recent stay at Sofitel Plaza Hanoi. I am glad to know that you had an enjoyable stay. Your feedback will be shared with the team as it will encourage them to strive for excellent service everyday. We look forward to welcoming you back soon. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom München, Bayern

Luxuriöses Hotel etwas außerhalb des Zentrums

Posted Apr 8, 2015
Pros: Swimmingpool und die Ausstattung
Cons: Mehr Liegen am Pool in der Sonne
Location: Das Hotel liegt am Westsee, von wo aus man gut den Ho Chi Minh Komplex zu Fuß erkunden kann. Die Altstadt ist in 5 Minuten per Taxi zu erreichen.
Das Sofitel Plaza ist ein sehr luxuriöses Hotel, das wirklich gut ausgestattet ist. Die Zimmer sind geräumig und modern, es gibt einen großen Pool, Fitnessstudio und ein leckeres Frühstücksbuffet, das aber etwas zu teuer ist. Auch das Personal ist sehr freundlich und hilfsbereit. Leider liegt das Hotel etwas außerhalb des Zentrums aber man kann innerhalb von 5 Minuten per Taxi günstig in die Altstadt fahren.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Comfortable

Posted Mar 14, 2015
Comfortable beds not a lot of variety on menu for room service other than that everything else is perfect. A little away from down Hanoi for shopping but lake view makes up for this
Comment from Hotel Management
Mar 17, 2015 by Guy, Hotel Management
Dear Lynne, Bonjour, We appreciate you taking the time to share your review on your recent stay at Sofitel Plaza Hanoi. Please rest assured we take your feedback seriously. Your comment on our room service menu has been passed to our Food& Beverage Manager and the team to study the possibilities for improvement. We hope to have the chance to better serve you in the future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi
5 out of 5
Recommended
for Everyone
by A verified traveler

Refreshing

Posted Feb 26, 2015
West Lake area is a refreshing distance from the chaos of the Old Distrct but only a two dollar cab ride away. Take a walk over the scenic causeway to the Ho Chi Min museum and government plaza. Great views from rooms and sky top bar. Catch the sunset.
Comment from Hotel Management
Mar 10, 2015 by Sofitel Plaza Hanoi, Hotel Management
Dear guest, Bonjour, Thank you for taking the time to share your kind words on your recent stay at Sofitel Plaza Hanoi. I am glad that you enjoyed our location and the views from our higher floors. On your next visit, we recommend you to contact our concierge team who's happy to suggest you other scenic walking routes and attractions near the hotel. We hope to have the chance to welcome you back in the future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi
5 out of 5
Recommended
for Business Travelers
by Alexanderfrom Israel

Hotel review

Posted Feb 19, 2015 on Hotels.com
Was nice
Comment from Hotel Management
May 2, 2015 by Duong, Hotel Management
Dear Alexander, Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Plaza Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi
5 out of 5
Recommended
for Personal Event
by A verified traveler

景色を楽しめるホテル

Posted Feb 14, 2015 on Hotels.com
クラブラウンジ利用可能な部屋を1泊のみ利用。 部屋の第一印象は、狭い。部屋からの眺めもタイ湖が少し見える程度で、建設中の高層ビルが目の前にあり、あまりよくない。但し、バスルームは、シャワーブース付きでトイレも区切られていたので、高評価。 この日は、最上階サミットラウンジから夕陽が見えラッキーだった。夜景もきれい。クラブラウンジは頻繁に利用させてもらった。朝食もエッグベネディクト、パンケーキを注文し満足でした。ただし、カクテルタイムの軽食はもう少し充実させてほしいと思った。デザートがやたら多いが、酒のつまみが少ない。 少し高いがクラブラウンジ利用可能な部屋で正解でした。 チェックアウト後、タクシーで空港まで。定額かメーター料金かの選択。メーター料金を選択したが、2~3万ドンくらい安かった程度であまり変わらない。
Comment from Hotel Management
May 2, 2015 by Duong, Hotel Management
Bonjour, この度は、Sofitel Plaza Hanoi でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Guy Poujoulat General Manager Sofitel Plaza Hanoi
5 out of 5
Recommended
for Business Travelers
by asaf

This traveler left a rating score only Posted Feb 2, 2015 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Had a fantastic time , cannot fault the place

Posted Jan 27, 2015
Pros: Swimming pool
Cons: Cannot think of anything
Location: I am afraid the hotel caters for all I need, drinks, food, entertainment.....I do not feel the need to step out, it's one of the reasons that I like
Every time I stay there i have a good time, it is a first class hotel and I especially like to use the pool every day..... The staff are most friendly and very welcoming and contribute greatly to the good vibe of the place...the best part is that it is not too expensive relatively if you book and pay in advance..
Comment from Hotel Management
Mar 7, 2015 by Sofitel Plaza Hanoi, Hotel Management
Dear Geoff, Bonjour, Thank you for taking the time to share your impressions on your recent stay at Softel Plaza Hanoi. I am delighted to know that our facilities and services were up to your expectation. Your kind words will be shared with the team as it will certainly motivate them to keep up their good work. We look forward to welcoming you back in the future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi