Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great apartment away from the hussle and bussle

Posted Apr 29, 2014
Pros: apartment and location.
Cons: The breakfast was average.
Location: We spent most of our time in the old quarter but the lake is lovely too.
This was a good apartment in a lovely area. Having the washer/dryer was awesome as we changed clothes 2-3 times a day due to the humidity and this allowed us to pack light. Apartment was spacious and well maintained. Cab ride into Old Quarter was around $5.00 which we didnt mind as it gave us some downtime away from traffic. Overall i would definately recommend.
5 out of 5
Recommended
by MB from Colorado

Posted Nov 13, 2013 on Hotels.com
If you are a business traveler, this is the place for you. It is clean, quiet, everything works well, the rooms are large and comfortable, the room's AC was great, and the staff is very helpful. You can get a taxi to anywhere right out front. If you are a leisure traveler, the location requires a taxi to almost all the interesting parts of Hanoi. While the taxis are easy to get and cheap (about $5 US) walking anywhere near the hotel is not easy: the roads are crowded, narrow, and loud.
4 out of 5
Recommended
for Couples
by Scott from Vietnam

Great Time

Posted Oct 15, 2013 on Hotels.com
The pool is nice, the rooms are great, breakfast is lacking but overall I was very satisfied.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 12, 2013 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Our stay at West Lake

Posted Jul 17, 2013
Pros: The staffs were very friendly and helpful.
Cons: Breakfast could be a little fresher.
Location: One may go anywhere by taxi for about $5 or 100,000 VND.
Pretty good hotel. The thing we liked the most was the washer and dryer in our room. During the summer, clothes get dirty quickly and the ability to do laundry was appreciated. We did not use the small kitchen but did use the frige a lot.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 9, 2012 on Hotels.com
The Breakfast meals should be improved, as I used to saty in Hanoi Club Hotel, I think for the same price, Hanoi Club hotel has got a better breakfast: there are more choices.Many thanks
4 out of 5
Recommended
by A verified traveler from London

great value for money

Posted Nov 22, 2011 on Hotels.com
Somerset Westlake are serviced apartments right on the lake - most rooms give you a view of lake. very good pool and gym. for the price you pay much better value than other hotels (I moved from Intercontinental to here) Actually quieter than intercontinental. Only downside is the breakfast - don't waste your money. spend it buying frut form the woman straight out the front or coffee etc from one of the cafes on the lake.