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Reviews of Sunset Westlake Hanoi Hotel

3.5 out of 5
Sunset Westlake Hanoi Hotel
491-493 Lac Long Quan Str., Tay Ho, Hanoi

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 87 reviews" "
Rating 8 - Good. 35 out of 87 reviews" "
Rating 6 - Okay. 18 out of 87 reviews" "
Rating 4 - Poor. 6 out of 87 reviews" "
Rating 2 - Terrible. 4 out of 87 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

3.4/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Subhash

Traveled with partner
Disliked: Amenities, property conditions & facilities
Great view from the corner room.
Stayed 5 nights in Jan 2023

6/10 Okay

christopher

Average Budget Hotel
It was an average budget hotel next to west lake.
Stayed 2 nights in Dec 2022

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service, amenities
booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
Stayed 5 nights in May 2019

6/10 Okay

Tuan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff who went out of their way to assist and make my stay as easy as possible
Stayed 2 nights in May 2018

10/10 Excellent

Lanie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision
Stayed 2 nights in May 2018

8/10 Good

Marci, TX

Liked: Cleanliness, staff & service, room comfort
Hotel on busy street
While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..
Stayed 11 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Nice staff, great view
We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.
Stayed 1 night in Apr 2018

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended in Hanoi West Lake area
Very nice room with lake view. Swift check in. Top staff.

4/10 Poor

long ly

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad facility
We were given a room with a window facing a wall and showe did not work
Stayed 1 night in Mar 2018

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view of lake
Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals.
Stayed 4 nights in Nov 2017
Response from sunsetwestlakehanoihotel on Nov 30, 2017
Thanks a lot & hope so warmly welcome back our hotel, we say that love you so much !

6/10 Okay

Ann, Australia

Liked: Staff & service
A convenient location for me!
The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet. Nice West lake view.
Its good, friendly

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adrian's comments
It was a most enjoyable experience> The staff were very friendly and helpful and the premium room on an upper floor had an excellent view and was good in every way.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tom, Bangkok

Liked: Cleanliness, staff & service
Decent hotel with excellent customer service.
Sunny was simply phenomenal. She sets the standard for customer service. She took care of every need/wish we had and was very helpful with the taxis of Hanoi insuring we would not be overcharged.

8/10 Good

charlie, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to everything
One of the most pleasant places in Hanoi to stay. Forget the Old quarter squashed hostels

8/10 Good

Minh Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hanoi hotel
Nice and clean, good value for money will probably come back next time

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Good value
Good value basic hotel with a nice view of Ho Tay

6/10 Okay

William, UK

Liked: Staff & service
Viewing the lake, comfortable, nice staff.
The room is tidy and clean,should be ok. In the process of check-in, I was comforted by the staff who was so helpful and friendly. As requested, she told me the good restaurants nearby the hotel and local transportation arrangement detailly and politely. Besides, I am lucky to be upgraded to a room with good view to the lake.

4/10 Poor

Myrat, Abu Dhabi, UAE

Disliked: Cleanliness, staff & service, property conditions & facilities
bad hotel...
Probably one of the worst stay in my life. My stay in this hotel was bad experience. Most rude and impolite staff that i ever seen, not common for Vietnam at all. At the check in we receive room and after we enter room it was shock to see, very dirty room with hole in the bed sheet. after we requested to have another room which was better but still bathtub was leaking and not clean room. Another sad moment is the staff, they been always rude and wherever we ask for something answer was you can do yourself. At the end very disappointing stay and not recommend at all.

6/10 Okay

Roland, Texas

Disliked: Property conditions & facilities
Real Surprise
Thought i was stay in a hotel with full service resturant, turns out that the menu only served 30% on what was written in it. no sauna and exercise toom as advertised.

6/10 Okay

Craig, Australia

Liked: Cleanliness, staff & service
Off the tourist track but well worth it
A one night stay before flying out to Cambodia, so I chose a hotel with uncomplicated access to the new airport motorway. Very friendly welcome, basic but comfortable double room (complimentary upgrade on arrival was great), minimal traffic noise. Pleasantly surprised by breakfast buffet. The view overlooking Westlake was impressive; I would like to see it at night. General neighbourhood dominated by Westlake, so very good for easy local walking. Many restaurants and cafes in area. Shopping options limited compared to other areas. Overall, a very good, friendly place to stay, away from the main tourist areas, that lets you see a different part of Ha Noi.

8/10 Good

Son Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and spacious. Nice views of lake at the restaurant. Very quiet & peaceful stay. Altogether pleasant experience.

8/10 Good

Anh Quan, Danang

Liked: Cleanliness, staff & service
Fair

8/10 Good

Jonathan, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for business travellers on a budget
I regularly stay here for business and will continue to do so. Great staff and rooms. All you ever need and it always works.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
the staff was very helpful in terms of transport and organising tours. Room service was very fast when we needed something it came right away. Our room was very spacious, cleaned daily and we had a great view of the Westlake.

8/10 Good

geoffrey, Australia - VIC - Melbourne

Facilities: Typical; Value: Economical; Service: Polite;

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel.
Nice and clean. Good English speaking receptionist.

8/10 Good

Anthony, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice Budget hotel with Full Lake View
Stayed in hotel Suite on Level 9, the highest floor for room stay if I am not wrong. Perfect view of the West lake. Had breakfast everyday and not much variety on the food. But the view is excellent. Afterall, most of the time I only stay in hotel at night. Security is good for this hotel. It is not as grand as other big hotels, but it is enough for a short stay. Overall Experience is good. I will stay again when I visit Hanoi again.

6/10 Okay

RO, Ph

Liked: Staff & service
Hotel near the lake
Good and affordable food. If you want a peaceful hotel away from busy and noisy streets, this hotel is an option.

6/10 Okay

ROCH

Liked: Staff & service

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

8/10 Good

Tommy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view can see the West lake but Need clean up windown glass

10/10 Excellent

jill, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding
Great location, excellent hotel and wonderful staff

10/10 Excellent

Jill, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding
Can't be beaten

4/10 Poor

Janaki, Sydney

Liked: Staff & service
Disliked: Room comfort
Street Noise
Our room with a view was unfortunately next to the main road and at an intersection and we had a sleepless night with traffic noise.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joseph, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic hotel in a perfect location near lake
We enjoyed every minute of it, the staff was so helpful in organizing tours and any other need such as helping with flight issues eg, the reception personnel especially Thuy rang for me and spoke in my behalf in Vietnamese to resolve problems with flight delays and allowed us to stay in our room instead of going way too early and wait at the airport. Also just to give another example we had an accident spilling red wine on the bed we were embarrassed of course but they quickly reassured us and changed all the linen in a flash. Ho we cannot forget the massage and beauty clinic we give them 5 stars for their professionalism and friendliness, and their price is so reasonable for hotel prices, in fact I think it's cheaper than down the street! Of course we have stayed at more prestigious hotels, but I would say the hospitality is somewhat more artificial, whereas at Sunset West lake there is a personal family atmosphere that anyone travelling in a foreign country that speaks a different language to our own would certainly welcome. Ps. They gave us tips on culture and how much taxi rides and other things should cost us. And I give full points for their restaurant too. Well we certainly loved it and we surly recommend it to anyone that wants a good holiday in Hanoi. Enjoy, from Joe and Rosie
halong bay

8/10 Good

Nancy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place
Good value Staff very helpful.

6/10 Okay

Mumma meyah

Liked: Staff & service
Family Group Holiday
Nice view of the lake. A little far from the busy shopping areas, needed a taxi to get there (not a problem though because taxis are so cheap) Staff were very helpful and friendly and happy to accomodate my family and I. We were a little disappointed as the gym and facilities floor was closed due to renovations. Hotel could use a makeover and definately needs a pool to relax by after a busy day. Dont book this hotel if you are a light sleeper as the honking of horns will drive you mad. All in all great value for money, cant complain too much at $40 per night

6/10 Okay

SandraB

Liked: Cleanliness
Adequate short term stay
Bit disappointing - after almost 24 hours in transit, upon arrival as arranged airport pick up did not arrive - thank goodness for the assistance of a tour desk at the airport to call the hotel on our behalf. Room was quite modern..with a good view of West Lake and a great bathtub. However, there were no towels in the room and it took some time to get them delivered to the room. Breakfast was simple but adequate. Only stayed one night so not sure about the rest of the hotel services

8/10 Good

Libby Liu

Liked: Cleanliness, staff & service, room comfort
it's a good choice, but a little bit noisy.
it's a good choice, but a little bit noisy. beacause it in a corner of street.

8/10 Good

Salahuddin

Liked: Staff & service, room comfort
Quiet & ideal for holiday refresh
my staying was excellent with very much friendly staffs, place was also quiet and undisturbing. Foods were also good. We were impressed to come again.