“Unique Friendly Hotel in the Center of Hanoi”

This would be an excellent hotel if only for it's central location, only two short blocks from Hoan Kiem Lake, which is the absolute center of Hanoi. Despite being so close, the street itself is fairly quiet, which is something that you will come to appreciate in the frenetic hustle and bustle of the streets. Added to this is an absolutely wonderful and helpful staff of this hotel. They were of great assistance while I was staying for 10 days, showing me where to get cellphone (the manager, Spring, even let me borrow one of hers for a few days), directions on where to go and things to do. In a city where service is hit-or-miss, the Jasmine is tops. The rooms are clean and well kept, and are actually pretty Vietnamese in their layout, which means small room and smaller bathroom. You do get your own personal water heater, which means a hot shower is always on tap. The bathrooms are very tiny ( I couldn't open the door if I were on the toilet, for instance). Some of the fixtures and furniture were tired, if well kept, and it appears that they are trying to go through and replace items one at a time (for instance, I had a new toilet and TV, but an old shower). Those who demand all the perfection (and uniform blandness) of a Western chain hotel, however, should look elsewhere. This was a wonderful, unique hotel and I am definitely planning on staying here again when I next visit Hanoi.

“Keep it up!”

I booked a double bed room thru expedia for 3 pax as it doesn't have an option for 3 beds. However, when we reached the Jasmine hotel, the receptionist is able to help us upgrade our room to 2 double beds free of charge! They transferred us to their the other nearby hotel - The Posh hotel. The room cleanliness, quality, condition is as good! It's really worth the money!

“Great Hotel!”

All the hotel workers were friendly and professional. They offer pick up and driving to and from the airports. There is free internet in the lobby. Overall a great stay!

“Location location location”

Highly recommended travellers!!!!! Location is second to none! Everyone is so helpful! Organize a pick up car with the hotel if you are flying in late or else you'll get ripped off!

“very friendly staff”

Computor in the room a bonus The breakfast was very good very close to everything, If I return would definately go back

“fantastic staff”

We stayed at this hotel for 5 nights on our 1st trip to Vietnam. The staff were wonderful and so helpful. They booked our tours to Halong bay and Sapa.Nothing was a problem to them.Thank you so much "Nam" and " Flower " for making our stay so welcoming and enjoyable.

“thanks a lot guys!!!”

well suited for my budget.. the guys working in the hotel are just superb - very cheerful and helpful... they helped me also with my documents - scanning and emailing.

“Yesterday's Stay”

Very responsive and helpful people. Good breakfasts. Convenient location

“Helpful Manager”

Overall the experience at the hotel was good. My first night I had a room with mildew and some cockroaches and due to some miscommunication I didn't have shuttle pick up from the hotel as well. But they rectified this by giving me a much better room the next day and my shuttle to the airport upon my departure from Hanoi was free. The manager was very helpful.

“An Excellent Base”

Considering the price, this is a great deal. The position is excellent. The rooms are clean and have everything you need. The breakfast was surprisingly good. The staff were very helpful and not too pushy when they were trying to sell excursions.