If I was “definitely not happy” about the fact you did not book your room on a breakfast-included basis, then why do you think it is that I choose to make a room-only rate available for you to book? It is precisely because we recognise that some of our guests may not wish to eat from our menu, may prefer something different, may not want to take breakfast at all, or may have to leave so early in the morning that they miss our service. Many guests change their minds on arrival, in which case we are perfectly happy to offer to serve breakfast and just charge the rate difference for it. If you do not wish to take it up, that is your choice and is absolutely fine by us. As it happens we have plenty of options for vegetarians on our breakfast menu, but you did not even bother to look at it, evidently preferring confrontation instead. We do not permit the consumption of any hot takeaway food in our guest rooms, and certainly not curry. We never have done and never will. But having assured me that "it was my hotel and my rules" and accepted the fact that our kitchen is not for guests' use, the following evening you then totally ignored that policy by bringing back two takeaway meals, the remains of which you left in the room waste bin for us to dispose of. Our milk is fresh. The container in the guest fridge was topped up from my kitchen, as from time to time we have a surplus of fresh milk to use up. You could have pointed out your concern to me or my staff and we would have reassured you or, if your were unhappy with that explanation, we would have offered you milk from my kitchen. But of course you said nothing. You will find when traveling in New Zealand and elsewhere that a little courtesy, good manners and respect shown to hotel and restaurant owners goes a long way. Contempt and hostility towards them does not. I certainly wish you had heeded your own advice and stayed somewhere else, cheaper.

Many thanks for staying with us and for your highly complimentary review. It was a pleasure meeting you. Just letting you know that we do provide a hair dryer in each room; it'll have been in one of the bedside table drawers. Sorry if you missed it!