Daily buffet breakfast (CNY 168 per person)
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Reviews of Sofitel Harbin

4.5 out of 5
Sofitel Harbin
No.68 Ganshui Road, Xiangfang District, Harbin, Heilongjiang

Reviews

8.2

Very Good

Rating 10 - Excellent. 30 out of 101 reviews" "
Rating 8 - Good. 52 out of 101 reviews" "
Rating 6 - Okay. 11 out of 101 reviews" "
Rating 4 - Poor. 7 out of 101 reviews" "
Rating 2 - Terrible. 1 out of 101 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Gan Kong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Lisa on Jan 13, 2020
Dear Guest , Bonjour from Sofitel Harbin! We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience and we look forward to your next visit to Sofitel Harbin. I am Lisa Guest Experience Manager

8/10 Good

Gan Kong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Lisa on Jan 9, 2020
Dear Guest , Bonjour from Sofitel Harbin! We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff.we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to your next visit to Sofitel Harbin. Sincerely, Lisa Yang

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
11th floor supposed to be a non smoking floor and our room 1116 was smell of smoke and we discovered that there were ashes that the chamber maid didn't clear away, it could have been done better. Breakfast offering was average. However they have a mall next door, offering better food and a park across the road, was lovely covered with snow now (20-26 Dec). We had fun at the park.
Stayed 6 nights in Dec 2019
Response from Lisa on Dec 30, 2019
Bonjour my dear guest，We very much appreciate your comments regarding your stay at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for those question we will pay more attention, for room smelly we will deep cleaning immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff were very helpful and friendly. Only issue was that it was unseasonably warm while we were there and the air conditioning had been turned off for the season, room got very warm.
Stayed 11 nights in Sep 2019
Response from Lisa on Oct 29, 2019
Bonjour guest， Thanks share your experience with us， I am glad to received your positive feedback， I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am Lisa Guest Experience Manager

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Lisa on Apr 22, 2019
Bonjour Gerald Warm greeting from Sofitel Harbin We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcoming place to stay
The staff made our stay extra special. From all the ladies at the front desk, to the concierge staff (especially Giulio), they went the extra mile to ensure our visit to Harbin included a comfortable place to stay. The pillow menu, breakfast buffet and pool were out favorites. On the downside, the rooms are looking a bit worn, and the breakfast buffet could stay open at least til 10:30 (rather than 10). It would be nice to have a lane in the pool for non-lap swimmers as well.
Stayed 2 nights in Feb 2019
Response from Lisa on Mar 4, 2019
Bonjour Alexis We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Harbin hotel!
Great place to stay! This is not near the "downtown" area, but still has a lot to offer within walking distance. Staff was extremely helpful!
Stayed 1 night in Feb 2019
Response from Lisa on Mar 4, 2019
Bonjour Richard We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. I am Lisa Guest Experience Manager.

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely comfortable and clean. The humidifier in our room added an extra touch of thoughtfulness.
Stayed 4 nights in Jan 2019
Response from Lisa on Feb 13, 2019
Dear Mr Ken, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

6/10 Okay

David

Disliked: Property conditions & facilities
Only booked because of the Name
For a Sofitel Hotel, it was definitely not up to par, old, worn out, needs modernization
Stayed 3 nights in Dec 2018
Response from Lisa on Feb 13, 2019
Bonjour Guest Warm greetings from Sofitel Harbin I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

10/10 Excellent

MOHAMMED RAUFF

Liked: Cleanliness, staff & service, room comfort
Best hotel chain in china
wonderful hotel, with excellent service, service provided was the best compared to other parts of china. china is not a country well known to provide good customer service, and this hotel chain had did an excellent choice to ensure their staffs deliver the best experience for their customers.
Stayed 8 nights in Nov 2018
Response from Lisa on Dec 5, 2018
Bonjour Mr.MOHAMMED Warm greeting from Sofitel Harbin I am appreciate your positive feedback, I must share the information with our team, It's encouragement to all of our staff, we continue strive to continuously improve the quality of our services. hope to see you again. Wish you all the best. Lisa Guest Experience Manager Sofitel Harbin

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Big hotel bit worn but in an interesting localarea
Great staff, though breakfast waiters etc very mechanical.
Stayed 3 nights in Jul 2018
Response from Lisa Yang on Aug 3, 2018
Bojour my dear guest Thank you for your feedback, we are really serve guest by heart. maybe someone still shy because they are so young, but don't worry, training and experience make them change. Thank you again, hope to see you in the future. Have a good day Lisa Yang Guest Experience Manager Sofitel Harbin

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018
Response from Lisa Yang on Jul 29, 2018
尊敬的宾客您好 感谢您的支持与信赖，欢迎您再次光临

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Cheating - paid best view but got worst view room
Third time I stayed in this hotel and also third time I booked for golf view but they claimed all golf View room sold out. Cheating! Charged me for best view but gave me worst view room. I fought for the golf room with no luck!!
Stayed 1 night in May 2018
Response from Lisa Yang on Jul 9, 2018
Dear guest Warm greeting from sofitel harbin Thank you for your feedback, golf view room is not too much in our hotel, and only two kind of the room typs, one is the superior room, other is the junior suite room, if you visit again, please let me know, I will prepare the room before you arrival. Best Regards Lisa Yang Guest Experience Manager Sofitel Harbin

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
No air conditioning at all when room was hot!
I stayed in this hotel in March, first week of May and also this time May 10, for all three times, the biggest challenge was no air conditioning in the room! Receptionist admitted that the hotel has yet turned on the air conditioning facility in the rooms so that’s why it was always warm and hot! I had to borrow a fan to be able to sleep a bit even though I did not turn on “cooling” system in main switch!
Response from Lisa Yang on May 16, 2018
Dear guest Warm greeting from Sofitel Harbin I am so sed to hear about your stay not very well, would I know your room No. when you stay in our hotel? because we really want to solve the problem. finally, thanks for your support and trust, we beg your to give a chance to show our good service in future. if your need anything during your stay, please let me know Best Regards Lisa Yang Guest Experience Manager Sofitel Harbin

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are friendly and ready to help. It was a good experience staying there. The location is also very convenient.
Response from Lisa on Feb 27, 2018
Dear Guest Warm greeting from Sofitel Harbin Very kindy to received your feedback and thank you your shared information with us. we will do the best in our future. Hope to see you next time Best Regards Lisa Yang Guest Exprience Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing luxurious hotel next to shooping mall
As expected for a five star hotel: luxury, clean and great 24/7 service. Room had nice heating and air humidifier for comfort. The pool and gym were etremely clean and spacious. It is next to a massive shopping centre and lots of cafes. We had to leave very early for our flight (4am) so the extremely helpful staff had organized airport transport for us. When we first arrived the bedding had some dirt on it, but the cleaning staff immediately swapped it for us when informed. Overall 10 out of 10 experience.
Stayed 2 nights in Jan 2018
Response from Lisa on Feb 27, 2018
Dear Guest Warm greeting from Sofitel Harbin Thank for your chose your Hotel， and I am so sorry for the room set up not very well， I will share the information with our team, and make more training. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, the service personnel were all very helpful especially the people at the desk right after the hotel entrance. Good location, too, with several restaurants nearby and a mall with more restaurants and a large supermarket.
Stayed 1 night in Dec 2017
Response from Lisa on Feb 27, 2018
Dear Karen Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel which I have remained loyal to...
...as I travel to China and in particular Harbin regularly for work and always stay at the Sofitel. The hotel is we'll located, although it is China and cities are huge so you are always good for some things but perhaps a bit of a drive from others. The service is always superb with staff always very welcoming (which is great after 24 hours of travelling from the UK) and accommodating of your individual needs. If your Chinese is limited, most, if not all of the staff are fluent in English and the concierge is always knowledgable and able to help with bookings etc.). I needed to find rooms at the last moment for colleagues whilst in country and despite it being very obviously busy (because of the ice festival), they managed to find me some nice rooms, making me feel like my loyalty was being rewarded. The rooms and general areas are well maintained and the lounge is very comfortable, if usually rather quiet when I am there (which I prefer). The only thing I cannot comment on are the restaurants as Chinese hospitality is such that I am always taken out for food. To sum it up; One of my favourite hotels, fair price and I plan to always book to stay there when in Harbin as I see no reason to look elsewhere.
Stayed 5 nights in Jan 2018
Response from Lisa on Feb 27, 2018
Dear Richard Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

8/10 Good

HyeonJoo

Liked: Property conditions & facilities, room comfort
Good location, service can be improved
Hotel was nice and modern. The reception desk didn't explain how to use elevator and what amenities in the hotel room was free for us to use. Not sure if they didn't want to speak English. The bed was comfortable and the heater was working well. The location of the hotel was very convenient. The bathroom floor wasn't cleaned the day after. But the bed was made and the room was tidied up.
Stayed 2 nights in Dec 2017
Response from Lisa on Feb 27, 2018
Dear HyeonJoo Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share the information with our team， special make a training for those problem， hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from city area
Not very near to tourist attraction places but overall environment is peaceful and nice
Stayed 3 nights in Dec 2017
Response from Lisa on Feb 27, 2018
Dear Anonymous Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

8/10 Good

Karen

Liked: Staff & service
Disliked: Room comfort
Accessible location but terrible traffic all around which makes going to the tourist spots like Sun Island and Central Street a harried experience. The hotel facilities and amenities are as expected of a 5-star hotel. However, housekeeping did not replenish the complementary items at the mini bar regularly, and left used glasses unwashed. Also, our room was very cold even though the heater was set at maximum; we were given a radiator which made the temperature around the room uneven.
Stayed 2 nights in Dec 2017
Response from Lisa on Feb 27, 2018
Dear Karen Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

8/10 Good

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

6/10 Okay

Jiovani

Liked: Staff & service, property conditions & facilities, room comfort
Nice, but some a bit too pricey.
Nice room and gym. Good service. Wifi was TERRIBLE. But it was relaxing. I'm not sure if the price for two nights that I paid was worth it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer care
Staff were very helpful, nice comfortable room, good spa service.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for the ice festival and upon returning from our cold day outside, we found our room was freezing. The window had been left open all day by the house keeping staff and it was so cold we could see our breath. We called the front desk and they immediately moved us into an empty room. They quickly and effectively fixed the problem and made us feel comfortable again. Great customer service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in convenient location, close to shopping ma
Staff helpful and friendly and I would recommend your hotel to friends.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good but not clean, not up to intern'l standards
Location wise, Sofitel Wanda was a convenient choice for us as there's a shopping mall with a supermarket adjacent to the property. However, it was quite remote from the city center... took us 15-20 mins to get to the city with traffic (around RMB20 by taxi). Staff was friendly and very helpful. Although some cannot speak English well, they will get someone who can to serve you. Breakfast in the main area was just ok, not impressive but not bad either. We stayed in the Club and the lounge was quiet and peaceful with friendly staff. Breakfast choices in the lounge were limited though. If you don't mind the noise from the crowd, 2/F breakfast area is better. What bothered us the most was the housekeeping service. Although they visited our room everyday, what they did was apparently just replenishing towels and drinking water. We stayed for 6 nights and the shower room was never cleaned up. All the soap stain remained on the glass. Bed sheets had never been changed. There's a drink stain and it was there all the way. We doubted whether we got any fresh sheets when we first arrived. Big disappointment here.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great happy hour at club lounge! friendly staff
Service was excellent!

8/10 Good

Freq traveler, NJ

Liked: Cleanliness, staff & service
Nice hotel, bit old
Hotel itself is old, could use a bit renovation. Staff at concierge were nice and helpful. They gave us suggestions for places to see and found a taxi to drive us around so we can see more things in short amount of time. Hotel internet was very slow but we could access gmail which was a nice surprise.

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Steve, Allentown, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel me it's not true
after four weeks in the prairie of China, Inner Mongolia, I could not wait for my Harbin assignment. I read many reviews (be careful) that discussed the cigar lounge at the hotel along with the shop to purchase said cigars. I am a cigar lover so I booked the hotel. Sadly when I arrived after the flight and taxi experience from Harbin Airport the clerk informed me that there was no cigar shop. Fear not as I bemoaned my state, the clerk called in the manager. Maggie to the rescue. She walked me some 300 yards to the Wanda Plaza shopping center and a first rate cigar shop! Of course I enjoyed one in their KuBar lounge later in the evening. First rate service from all personnel. Book it.

8/10 Good

Bethany, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend stay in Harbin
I traveled with a group of 6 to Harbin for a weekend trip to the Ice and snow festivals. The concierge did an excellent job of hooking us up with a van for the weekend at a discounted cost. The rooms were comfortable with all of the rigth amenities. Since we had three rooms between the 6 of us, we noticed that not all of the rooms were designed the same (one of our rooms was lacking a shower and only had a bathtub shower that seemed to leak on the floor), but the other two rooms had showers and bathtubs. We also ate breakfast at the hotel each morning. We enjoyed the breakfast buffet (although the service for beverages was lacking), and while it said breakfast costs was not included, we were not charged at checkout for either meal. We also enjoyed drinks at the hotel bar one evening and thought that the service was fantastic.

4/10 Poor

Matthew, Sydney

Liked: Staff & service
Disliked: Cleanliness, room comfort
Below standard
The best part about our stay was the friendly staff - especially at the concierge desk. The were very helpful in helping us plan our short stay. However, both rooms we had smelt badly of cigarette smoke but in moderately good condition. The hotel was full and were not prepared for the breakfast rush. The buffet was not re-stocked, they ran out of cutlery and the food was cold. This hotel was well below Sofitel standard.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Zoe, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
struggle to rate
we stayed in 3 different Wanda in 3 cities this trip, though hotels all look great, and some staff are extremely helpful, all the Wanda hotels we stayed share the same policy in switching off individual room temperature control. And most of rooms (for safety reason) do not have windows wide enough for ventilation. Almost every night in Wanda turned into a sleepless night due to winter quilt (already warm spring night) and no adjustable aircon. Sigh.

8/10 Good

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located in the center of the city.
Convenient and comfortable.

10/10 Excellent

Timmy51

Liked: Cleanliness, staff & service, room comfort
Outstanding Service
The staff at this hotel is truly world class 5 star. They went out of their way to make my stay a very comfortable and pleasant experience. The concierge and bell captain had to help me transfer some baggage, but were glad to do so, and it went off smoothly. My only request would be to add a shaving razor to the in-room toiletry service. Otherwise, everything was perfect.

8/10 Good

Luc

Liked: Staff & service, room comfort

6/10 Okay

Ice Cold in Harbin

Liked: Staff & service, room comfort
Disliked: Cleanliness
No more than I would expect for the price
I was upgraded to a Club room but the room was no more than good enough. I would have expected music and/or DVD player if I'm paying that much. Only used the club lounge (not bar or restaurants) which was also only adequate. However, the Spanish girl that checked me in and took care of me was a gem, really excellent customer service. Wasted in Harbin.

8/10 Good

Stan, Calif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Indra, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Wanda Harbin
Hotel is less than what we expect for a SOFITEL. Got non smoking room which smell after cigarette, relocated after complaining. Hotel is ok for the price we're paying. Good: Next to big shopping mall which is handy for food and souvenir. Bad: Ask concierge for taxi to get to the airport whose driver tried to overcharge. Shall negotiate before we enter the taxi.

10/10 Excellent

Frequent traveler to China

Liked: Cleanliness, staff & service, room comfort
The best hotel in Harbin
I have been to Harbin several times and stayed at different hotels. There are only two true 5-star hotels in Harbin, Sofitel and Shangri-La. Between the two, Sofitel is newer and conveniently located next to a big and nice shopping mall where you can find McDonald's and KFC. It is not located close to any major tourist attractions but you can take a taxi to the central street for around US$2.

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
観光施設まで4km距離遠い点さえ気にしなければ
Stayed 2 nights in Mar 2024
Response from Lisa YANG on Mar 25, 2024
あなたの支持に感謝して、哈爾濱索菲大酒店はあなたにすばらしい思い出を残すことができますように願います。またお会いできるのを楽しみにしています,Live the French Way

10/10 Excellent

Yuhang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa YANG on Feb 1, 2024
感谢您在众多商家中选择哈尔滨索菲特大酒店，所以我们不会让您失望，哈尔滨索菲特大酒店设施齐全，餐厅，酒吧，泳池，健身中心和SPA，还有好玩有趣的儿童俱乐部，还有舒适的主题家庭套房，自动洗衣房，地理位置也是方便快捷，乘坐二号地铁去景区即方便又实惠，酒店紧邻万达广场，好吃好玩一站式体验，祝您路途愉快！

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Красивый и уютный отель, вкусный завтрак, много фруктов и десертов, очень удобное расположение.
Stayed 3 nights in Dec 2019
Response from Lisa YANG-Guest Experience Manager on Jan 10, 2023
Bonjour Guset, Thanks for your supporting and comments, now the Sofitel Harbin is reopened, hope to see you this winter, Best Regards.

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Quite area in the night, but we can access to central street by public bus #103 (It takes 10 min on foot for the nearest bus stop for #103). If you go to airport by taxi in the morning on weekday, I recommend you to have some spare time, because of trafic jam.
Stayed 3 nights in Oct 2019
Response from Lisa on Nov 5, 2019
Bonjour. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am Lisa Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
Stayed 2 nights in Oct 2019
Response from Lisa on Oct 30, 2019
亲爱的宾客您好，非常感谢您的满分支持，哈尔滨索菲特大酒店期待您的再次光临，祝您工作顺利。宾客体验经理Lisa

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
1001号室に2泊したが、バスタブへの出入りが非常に危険。ガラス戸のレールが高く、それを跨がなければ入浴できない。浴槽の中で滑る可能性もあり、何度か足を打撲した。
Stayed 2 nights in Oct 2019
Response from Lisa on Oct 24, 2019
Bonjour guest, Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am Lisa

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Lisa on Sep 30, 2019
Bonjour guest, We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am Lisa Guest Experience Manager

8/10 Good

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Проживал в этом отеле двое суток. В целом неплохо. Персонал владеет английским. Все мои просьбы и пожелания были выполнены. Оперативная работы службы доставки еды в номер. Единственный минус, который могу заметить это грязные окна
Stayed 2 nights in Aug 2019
Response from Lisa on Aug 30, 2019
Bonjour guest, We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am Lisa