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Reviews of Shangri-La Harbin

5 out of 5
Shangri-La Harbin
No.555 Youyi Road, Daoli District, Harbin, Heilongjiang

Reviews

8.4

Very Good

Rating 10 - Excellent. 72 out of 156 reviews" "
Rating 8 - Good. 54 out of 156 reviews" "
Rating 6 - Okay. 19 out of 156 reviews" "
Rating 4 - Poor. 7 out of 156 reviews" "
Rating 2 - Terrible. 4 out of 156 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Xiuling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this great location hotel with friendly staff.
Stayed 4 nights in Mar 2024

8/10 Good

Lip San

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice View from the Room.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

CHEE YONG

Liked: Cleanliness, staff & service, property conditions & facilities
The staff there were very helpful n polite
Stayed 7 nights in Dec 2023

10/10 Excellent

Xiyuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Samuel

Stayed 3 nights in Sep 2023
Response from 市场销售部 on Oct 26, 2023
尊敬的客人，感谢您下榻哈尔滨香格里拉。很高兴得知您在香格里拉的愉快经历， “香格里拉热情好客，亲如家人”是我们的经营理念。我们会将您对服务的认可与员工共同分享，并激励他们更加努力的为客服务。哈尔滨香格里拉共有396间客房，其中有全新打造的11楼包含现代时尚的全新豪华客房及童趣十足的主题家庭套房。真诚期待着能够再次为您服务。

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 5 nights in Aug 2023
Response from 市场销售部 on Sep 11, 2023
尊敬的客人，感谢您下榻哈尔滨香格里拉。很高兴得知您在香格里拉的愉快经历， “香格里拉热情好客，亲如家人”是我们的经营理念。我们会将您对服务的认可与员工共同分享，并激励他们更加努力的为客服务。哈尔滨香格里拉共有396间客房，其中有全新打造的11楼包含现代时尚的全新豪华客房及童趣十足的主题家庭套房。真诚期待着能够再次为您服务。

10/10 Excellent

Gary

Business traveler
I think the property is in a convenient location in Harbin.
Stayed 3 nights in Jul 2023
Response from Sales Marketing on Aug 21, 2023
Dear guest, thank you for staying in Shangri-La Harbin . I am glad to learn about your pleasant experience in Shangri La. Our business philosophy is to be hospitable and family friendly. We will share your recognition of the service with our employees and motivate them to work harder to serve customers. There are a total of 396 rooms in Harbin Shangri La, including the newly created 11th floor, which includes modern and fashionable luxury rooms and a playful themed family suite. Sincerely looking forward to serving you again

6/10 Okay

Tiffany

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2022

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try their SPA
Close to the river only few minutes walk. Though it’s not close to busy center but taxi is not too expensive.
Stayed 2 nights in Jan 2020
Response from 市场销售部 on Jan 20, 2020
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.

10/10 Excellent

DavidH, Peru

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel, well shangrila-la is a well know brand hotel. We love morning breadfast. And the first day the hotel send us some fruits. Our room has the drinks included... unfortunately we don’t drink alcohol so we didn’t consume the mini fridge.
Stayed 3 nights in Jan 2020
Response from 市场销售部 on Jan 19, 2020
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.

6/10 Okay

Caroline

Traveled with family
Liked: Room comfort
3 hours balckout in the room
The room is good but my son experienced the 3 hours black out in his room.
Stayed 2 nights in Dec 2019
Response from 市场销售部 on Jan 6, 2020
Dear guests, thank you for staying at Harbin shangri-la hotel.We are very sorry for leaving you with an unpleasant experience. We have reported your comments to the hotel management, and relevant departments will record and take action.Guest feedback is key to maintaining and improving our service. Thank you again for sharing your stay with us.We look forward to your next visit.

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at the hotel - Kit Gao in particular provided great service and recommendations at the front desk. Thank you very much for your help!
Stayed 3 nights in Dec 2019
Response from 市场销售部 on Jan 3, 2020
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from 市场销售部 on Nov 21, 2019
尊敬的客人，感谢您下榻哈尔滨香格里拉大酒店。很高兴得知您在酒店的愉快经历，“香格里拉热情好客，亲如家人”是我们的经营理念。我们会将您对服务的认可与酒店员工共同分享，并激励他们更加努力的为客服务。为提高客人的入住体验，我们酒店全新打造的楼层正式对外迎客，包含现代时尚的全新豪华客房及童趣十足的主题家庭套房。真诚期待着能够再次为您服务。

10/10 Excellent

chung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to river park, nice breakfast, Club guest enjoy private breakfast at club lounge, but food choice is less.
Stayed 3 nights in Oct 2019
Response from 市场销售部 on Oct 21, 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from JOY on Jun 18, 2019
Dear guests. Thank you for visiting the Shangri-La Hotel, Harbin. Your feedback to us. We take it very seriously. If you are willing to share more details to help us investigate and improve. Please contact the hotel's duty manager. We will be very grateful. Sincerely look forward to being able to serve you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
It was good
Stayed 2 nights in Mar 2019
Response from Lauren on Apr 9, 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. Great location, close to everything with great views.
Stayed 2 nights in Feb 2019
Response from Lauren on Feb 26, 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Lauren Qi on May 3, 2019
尊敬的客人，感谢您光临哈尔滨香格里拉大酒店。如果您愿意分享更多服务细节以便于我们有针对性的调查与改进，请与值班经理联系，我们将非常感激。真诚期待着能够再次为您服务。

8/10 Good

HonChang, Sherwood Park, Alberta, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious at the entrance and clean. At the entrance drop off point..can be congested with vehicles and space is tight. Although there is often an attendant at the elevator, you still have guest smoking in the elevator...and it was a youngster on the same elevator going up and he had a cigarette on his hand. Wonder why the hotel attendant did not spot him. The room was too warm and hotel did try to help after we suggested they open the window to get cool air in for a short while. Can maintain nice temp in winter if the curtain is drawn half open to let some coll draft air circulating in the room and turning off the room fan (which is heated) completely.completely. The buffet breakfast is pricey......but very tasty food are served. OVERALL A VERY NICE HOTEL TO STAY.
Stayed 6 nights in Jan 2019
Response from Lauren on Feb 26, 2019
Dear guests, thank you for coming to Shangri-La Hotel Harbin. we have informed the relevant departments to follow up your opinions immediately. Guests'opinions are the key to maintain and improve our service level. We sincerely look forward to serving you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This Shangri-La is disappointing. Compared to other hotels in this chain, it is of poor quality and very overpriced.
Stayed 2 nights in Jan 2019
Response from Lauren on Mar 6, 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important for us. If you want to share more details of the service so that we can facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. We sincerely look forward to serving you again.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
This is an older property and the rooms are more like a 3 star motel. Breakfast is mediocre.
Stayed 2 nights in Jan 2019
Response from Lauren on Mar 4, 2019
Dear guests, thank you for coming at Shangri-La Hotel Harbin. We take your advice very seriously and we have record your comments on the hotel and will actively seek improvements. We hope that our warm and hospitable service will leave you a good impression and sincerely look forward to serving you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019
Response from Lauren on Feb 26, 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the atmosphere of the check in and the lobby lounge. The room was nice and clean with a great view across the river to the ice and snow world.
Stayed 2 nights in Dec 2018
Response from Lauren on Feb 26, 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Lauren Qi on May 3, 2019
尊敬的客人，感谢您光临哈尔滨香格里拉大酒店。如果您愿意分享更多服务细节以便于我们有针对性的调查与改进，请与值班经理联系，我们将非常感激。真诚期待着能够再次为您服务。

8/10 Good

Suk Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Mcihelle Mao on Nov 14, 2018
Dear Guest,Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value for money
Good service and great toiletries but the hotel itself is a bit dated
Stayed 2 nights in Oct 2018
Response from Michelle Mao on Nov 14, 2018
Dear Guest,Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

8/10 Good

Tom, Los Angeles

Liked: Cleanliness, staff & service
I don't know if you can call it 5 stars, but it is fair enough to be a good clean hotel.
Stayed 4 nights in Sep 2018
Response from Michelle Mao on Oct 16, 2018
Dear Guest,Thank you for staying with us at Shangri-La Hotel, Harbin. We are delighted to know that you had a good time with us,and we look forward to welcoming you again in the near future.

6/10 Okay

Verified traveler

Liked: Staff & service
Perfectly fine stay, but definitely not a five star experience.
Stayed 1 night in May 2018
Response from Michelle Mao on Jul 5, 2018
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

10/10 Excellent

Roger, Columbus, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is an excellent place to stay in Harbin. Very friendly staff, high quality amenities, excellent exercise facility, great breakfast with both Western and Chinese flavor. I stay here every time I come to Harbin.
Stayed 6 nights in Mar 2018
Response from Michelle Mao on Jul 5, 2018
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

8/10 Good

Janice

Liked: Cleanliness, staff & service, room comfort
Adequate
A little dated and rooms are not as large as expected but adequate. Had the filter and humidifier the hotel provided going all night to help cool the room down.
Stayed 2 nights in Feb 2018
Response from Michelle Mao on Jul 5, 2018
Dear Guest， Thank you for choosing Shangri-La Hotel, Harbin.We have taken your comments, and will make effort for improvement. We do look forward to being of service to you again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Perfect hotel for a quick weekend stay . Loved the lounge access that came with our rolm
Stayed 2 nights in Jan 2018
Response from Michelle Mao on Jul 5, 2018
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

8/10 Good

Jean, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice hotel
The staff were all very friendly and willing to help with taxis and restaurant suggestions. However, my bathtub was slightly dirty. Also, it was said that for 388 rmb I could have hot pot in the temporary hot pot restaurant but as a guest I’d receive at least 40% off if I dined after the 12th, and I did but didn’t receive the discount.
Stayed 1 night in Jan 2018
Response from Michelle Mao on Jul 5, 2018
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

4/10 Poor

MEI SZE

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overpriced with such old hotel
Harbin Shangri la looks very tired. Wondering they did not do any refurbishment besides the room rate is not cheap.
Stayed 1 night in May 2017
Response from Lauren Qi on Apr 23, 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. We would be very grateful and positive improve about your comments. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
hotel is tired and need room remodeling and maintenance

8/10 Good

helen , los angeles

Liked: Cleanliness, staff & service
Disliked: Room comfort
Excellent staff, good location
I can't believe how nice the staff was here. We were visiting Harbin for the Ice and Snow Festival and celebrating our honeymoon. The staff surprised us with a cake and took pictures with us. The only issue we had was the difficulty regulating the temperature of the room. In the middle of winter, when it's below zero outside, they don't run the AC understandably, but it got very hot and stuffy in the room. If you have a portable humidifier, I recommend bringing it. The location is great for seeing the ice festival attractions.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Older Hotel but Still Overall Best Choice
Excellent 5-star hotel with good service & central location. The hotel is clearly older & rooms could stand to be updated/renovated. However, condition & cleanliness is quite good. Room temperature was very hot despite setting thermostat lower, but easily corrected by just switching the heat off altogether. Shang Palace restaurant was very tasty. The nicer & newer hotels are in a far location from central area, so this remains the best overall choice within the 5-star hotel class in Harbin.

8/10 Good

LS , Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and friendly
Very friendly staff, clean and convenient, just like most hotels in China, from my experience, is outdated somewhat, but I would stay there again. Great breakfast!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Andy, Washington, DC

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very disappointed -- one of the worst stays
This hotel is really disappointing. Our family visited Harbin in 2008 and stayed in this hotel. It was a great experience then, but this hotel has go downhill since then. I wanted to provided the best experience in Harbin so I chose this hotel again. I was totally disappointed in many ways: 1. Service. We booked two rooms. For some reason, only one room received a fruit plate. I talked to the front desk, she refused to provide another plate of fruit and came up with a reason that the other room is not booked as a Golden Circle member. I booked both rooms on Expedia under my name and I am a member. So I had to talk to the manager about it. If you run into staff at the front entrance, they greet you. Elsewhere in the hotel, they walk pass you as if guests don't exist. In 2008, they provided chocolate at turn down service in the evening, that was no more... 2. Hotel. The entire facility is so run down, lack of proper maintenance. My bathroom has several places that wall paper repairs look worse than a motel, bathtub has a black spot that not covered, the outside hallway air vent cover was broken. They really let this place go down hill. I heard similar stories about other locations of this hotel chain, the entire experience was so disappointing, I feel compelled to share my feedback with the management and with other travelers. Choose another hotel when visit Harbin, seriously!

10/10 Excellent

Darryl, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location, Service & Extras
My wife and I stayed at the Shangri-La Hotel in Harbin for 4 nights in late February 2015. We booked the trip to visit the Harbin Ice Festival. We have no regrets about this booking. We stayed in a room which included access to the Horizon Club. The Horizon Club was incredible. It provided us with private Hotel Check In and Check Out, a fabulous Hot and Cold Breakfast Buffet, including made to order omelets ad other egg dishes, Happy Hour cocktails, wine, beer and soft drinks and hot and cold hors d'oeuvres and sweets. The Horizon Club was open from 6:30 a.m. until 11:00 p.m. and provided great views of the city and river. Although English speaking hotel staff was at a minimum, the service was excellent.

10/10 Excellent

Jim Dean, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before, pretty standard 5 star hotel
I think the Shangri-La is the best hotel in Harbin, which does not make it comparable to the Shangri-La in say Hong Kong, however, given it's location, it is a nice comfortable place to stay. The staff is helpful, they have one person on staff (Nuria Martinez) who speaks both Spanish and English and is a great help. I checked in late on the day of my arrival, and although the restaurant was closed, the fellow managing the bar figured out a way to get me a burger and my friend some pot stickers, which we really appreciated, as we were hungry and tired. Nice place, will stay there again in the future.

10/10 Excellent

Asia lover, Texas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Hotel is in a great location with great views of the river. The hotel staff were just wonderful.

10/10 Excellent

BC, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-La Harbin Feb 2015
Hotel located in excellent position for Ice & Snow festival, Songhue River and Central Town, all within a short taxi drive. It is modern, spacious and clean. Staff are exceptional, all very pleasant and helpful from Concierge to Restaurant to Room Attendants - could not fault anyone. Food, either Western or Eastern, was excellent. In particular the Concierge was so helpful he became a tourist advisor throughout our stay advising on best time to visit sights and the costs to get there and entrance fees. Restaurant staff remembered you and your likes and dislikes and catered for these. It is not the price you pay but the value of what you get that counts! Fully recommend this hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
comfortable bed, good view of river,clean room and good air conditioning, nice Chinese restaurant with good chef and friendly staff, helpful hotel staff

10/10 Excellent

Kiwi, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel with room overlooking frozen river. Could see Ice Park at night. Very comfortable and clean. Great breakfast.

10/10 Excellent

0, 0

Liked: Cleanliness, staff & service, room comfort
Frozen
very good the hotel could do with coat of paint "good massage"

8/10 Good

katie, london, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel by the river
Standard hotel if you go by uk standards which made a lovely place to stay. We walked along the river into town everyday. The hotel is well located.

8/10 Good

Ben, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, some challenges
Overall a very good stay. I was a little challenged communicating with many of the hotel staff, including the concierge and front desk, with my Mandarin being dysmal and their english, apparently not much better. This became a bit frustrating at times. I would not downgrade a hotel for that reason, but it is a ShangriLa and I expected a little more. Google translate next time.