“Very good hotel”

Very nice hotel with good location in Harbin. Excellent service. I strongly recommend that.

“fabulous hotel”

Although we had to upgrade our room from superior as we felt it was small, our stay there was lovely the staff were helpful, the food was great, we felt we had good value for money

“Outstanding services where guests were gods.”

Everything from excellent room service, unbelieveable buffet breakfasts over 50 different asian american items and cook to order eggs. The gym was on the roof, pool was refreshing, we had in room messages, and luxurious baths in your room, trainers available too. The utterly amazing thing the staff did for us is I mentioned to the bellman if he knew how to get our overnight 1st class train tickets all in the same compartment on the train. My husband had bought the 4 tickets in Beijing and the births were all in different compartments. No one speaks English on the trains you communicate with numbers and preprinted Chinese cards. The bellman spent 2 days on this task for us , and amazingly did this by finding the man in charge of this specific train and paying him a "fee" (You can see the many hangons from the Communist goverment still here)The bellman traded in our old tickets for the new tickets all together in one berth. He would only take the # for his taxi to the train station and the fee for the service. I doubt if we ever find another hotel that cares that much, for no compensation. The Chinese restaurant in the hotel is fantasic, and the rooms reminded me of the ones inthe movie North by Northwest with Gary Grant. If in China or if in Beijing take the overnight train to Harbin and go to the Shangri-La.There is this fasinating white Siberian Tiger Park, a little like a Jurrasic Park tour without the glitz),but the 70 tigers are beautiful and friendly.

“" Hot" Shang in cold Harbin”

Service at the hotel was good, concierge was very helpful to book car/van for us (even if you hire external transport which is cheaper than Shang's). This is a must, we're told, as you don't want to be stuck outside in the freezing cold waiting for a taxi, which may be hard to come by.

“Harbin Winter Ice Festival”

Great experience and would highly recommend the ice sculptures, ice lights and Tiger park to others. Just need one day to see all.

“Thank you Shangri-La”

Hotel staff was great... My daughter got a bloody nose, I requested a humidifier and ws sent one to my roon in minutes. next my daughter threw up in the middle of the night, i called they changed our sheets in minutes. Breakfast buffet is alwasy soooo good. Thank you

“Better than I had expected!”

It's a good hotel, especially in Harbin. The room was spacious. The bed was comfortable. Food in the restaurants was nice. Servers at the information counter were polite and helpful. They introduced a good taxi driver to us and made our stay in Harbin more pleasant. The only problem was people smoked everywhere, buy it seemed to be the same in all China!

“Harbin best”

Harbin best hotel

“An Excellent NON-International 5 Star Hotel (see my review #7)”

Let me cut to the Chase. . . 1) Hotel Airport Pick-up for two - Good! 2) Hotel Check-In in Room - Good! 4) Hotel help with Lost Luggage - Terrible! Wanted to charge us $700.CNY for just helping with locating the luggage. Was told several times in the next 48hrs by many different staff members, with very very little english, that they found it, didn't find it yet, found it, didn't find found it, it's on the next flight out, No, I'm sorry it's the next flight out, no, no, I'm sorry it's the next flight. They were lying right up to the Manager of the Shangri-La Hotel. What a shame. 5) Information when requested, Terrible! I was not sure if breakfast was included with the Hotel Room Rate so when we first arrived I asked if breakfast was included with the rate, they replied your rate is for two people and you'd have to pay for your daughters meals. We said sure, no problem. They charged us for all three breakfasts each of the five days we were there. Very Very upsetting. 6) Booking Tour Guide, Terrible! We called Hotel Guest Relations and spoke with "Crystal" a week before we arrived to confirm tour-guide services with the Hotel for $400.CNY per day. She reserved a Shangri-La Hotel tour-guide (3 days) for us with a gentleman named Hurbert. We show up in the morning to meet our wonderful guide and we are told we have no reservations and Crystal and Hurbert are off for a holiday. 7) Spoken English: Next to None! Should Not Be Called an International Hotel. nomorespacetocontinue.

“Never back again”

Bad service