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Reviews of Best Western Westgate Inn

2.5 out of 5
Best Western Westgate Inn
1415 Kenneth Road, York, PA

Reviews

7.4

Good

Rating 10 - Excellent. 202 out of 858 reviews" "
Rating 8 - Good. 350 out of 858 reviews" "
Rating 6 - Okay. 166 out of 858 reviews" "
Rating 4 - Poor. 66 out of 858 reviews" "
Rating 2 - Terrible. 74 out of 858 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ND on Mar 26, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly
Stayed 2 nights in Mar 2024
Response from ND on Mar 19, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
room cleanliness
Stayed 1 night in Feb 2024
Response from ND on Mar 19, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 1 night in Jan 2024
Response from ND on Mar 19, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jeffrey, King of Prussia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe- standard 4 star hotel.
Stayed 2 nights in Jan 2024
Response from ND on Jan 29, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before, so I sort of know what to expect. For the price, it isn't a 5-star hotel. Overall, its a decent place for the money, and in a safe area with a restaurant right next door, but I did have a very noisy next door guest who had the television at full volume until late into the night. Check in was a bit slow with a couple checking in ahead of me that seemed to take forever and they were paying cash for their room. The breakfast was so-so. Lukewarm eggs and sausage, and basic breakfast items were standard fare. It had snowed and was very cold on my visit and while the parking lot was plowed, the walkways and approach to the entrance were not cleared well and/or salted, so it was definitely a bit treacherous there. Still, close to where I needed to be, easy in and out and I'd give it an 8 out of 10.
Stayed 1 night in Jan 2024
Response from ND on Jan 24, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed.
Stayed 1 night in Jan 2024
Response from ND on Jan 24, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Alexandra

Disliked: Staff & service
thee unnecessary starring and questions from the guy at the front desk.
Stayed 1 night in Dec 2023
Response from ND on Jan 24, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ND on Nov 30, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Nicholas

Traveled with family
Liked: Room comfort
Not the worst
Hotel had some new carpets and was mostly clean. Refrigerator was making a sound so loud we couldn't sleep so I had to unplug it then we were woken up at 5am by a loud profanity laced argument in the room next door. Breakfast eggs were watery and coupled with a thin hard breaded chicken patty. I'll probably look elsewhere next time
Stayed 1 night in Nov 2023
Response from ND on Nov 21, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ND on Nov 21, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Joshua

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Everything was fine for a business trip. I wasn’t aware they were under construction and the carpet was r completely torn out in the hallway outside my room. This caused a bad smell and a lot of dust and stuff to be tracked into the room. It was odd that it was torn out my entire 3 day stay. You usually want to get carpet torn out and replaced in a one or at most 2 day job. Everything else was great and I’m sure it will be really nice when they are done. Looking back if I had been told I would have requested a room away from the construction area.
Stayed 3 nights in Nov 2023
Response from ND on Nov 21, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Lisa

Stayed 1 night in Oct 2023
Response from ND on Nov 21, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Walter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit to York pa
Stayed 2 nights in Oct 2023
Response from ND on Nov 21, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Pattie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was newly renovated. It was clean comfortable and lovely
Stayed 1 night in Oct 2023
Response from ND on Nov 21, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They tried to suffocate us!
Room had a heater on that smelled horribly, made us choke. We had to stand outside for an hour to clear our airways. If we would have stayed we probably would have died on some Romeo & Juliet. They did change our room but we had to downsize & wasted an hour we didn’t actually have.
Stayed 1 night in Oct 2023
Response from nd on Oct 16, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. The staff were friendly and helpful.
Stayed 1 night in Oct 2023
Response from nd on Oct 15, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home when i am working away
Good stay, they are currently remodeling so a little dirty. The room was nice, the single king bed room had a love seat in it. Nice to sit n watch tv. Near by restaurants, and some offer a discount if you show your room card!
Stayed 2 nights in Oct 2023
Response from nd on Oct 13, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from nd on Oct 13, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, breakfast wonderful.
Stayed 1 night in Oct 2023
Response from nd on Oct 13, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kevin

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from nd on Oct 13, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise was a problem due to ongoing renovations. Also, breakfast carts passing our room at 530 in the morning were clackity clack loud.
Stayed 4 nights in Sep 2023
Response from ND on Sep 24, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

MARTHA

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The Hotel is renovating the first floor. Was traveling with 84 yr old mom. No elevator First floor everyday had dust in the hall with a plastic covering on the carpet making it hazardous for my mom to walk on. Complimentary breakfast was good. Housekeeping came early in the morning when asked to come back in an hour-didnt know what I was saying . no english speaking housekeepers. When they did come in to clean no cleaning was done just change towels make bed and empty trash. No surfaces wiped or mopping done. very disatisfied.
Stayed 7 nights in Sep 2023
Response from ND on Sep 20, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding room we have alloted 2nd floor room to you and it was 2nd room from Elevator. We have 2 elevators in our hotel. We know about the Wallpaper guys are putting wallpaper on 1st floor that's the reason we try to give rooms on 2nd floor, but you insist us to have on 1st floor which was even way far then the room which we have hold for you.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Maurizio

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was working in progress, and look like not really safe area
Stayed 1 night in Sep 2023
Response from ND on Sep 20, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Kenneth

Traveled with family
Liked: Amenities
Property is being renovated . Room condition was acceptable but hallway is dirty with carpet removed. It is not a good place to stay right now.
Stayed 1 night in Sep 2023
Response from ND on Sep 7, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Tom

Stayed 1 night in Aug 2023
Response from ND on Sep 7, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Merrijane, Edison

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under renovation. Room was clean but halls were very dirty with paint chops all over and elevator very dirty and old and small! Scary!
Stayed 1 night in Aug 2023
Response from ND on Aug 20, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Tina

Stayed 1 night in Aug 2023
Response from ND on Sep 7, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from ND on Aug 20, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice and clean room. Remodeling was underway, but the room we had was very updated.
Stayed 1 night in Aug 2023
Response from ND on Aug 12, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from ND on Aug 12, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

larry

Stayed 3 nights in Jul 2023
Response from ND on Aug 20, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from ND on Jul 25, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Christine

Stayed 1 night in Jul 2023
Response from ND on Aug 12, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

ibrahim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stay just for one night so I can’t really get maybe better impression. Hotel is under renovations but room is clean so…. Stuff is really nice and friendly
Stayed 1 night in Jul 2023
Response from ND on Jul 23, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels does not give refunds/ Best Western downfall
Terrible, room was dirty, bed made sounds, air conditioning was on full blast to the point of being ice. Ended up leaving for another hotel after five minutes.
Stayed 1 night in Jul 2023
Response from NP on Jul 23, 2023
Dear GuestGood day.We appreciate your feedback, but if we don't know who is writing or any name and the feedback with Anonymous how could we know in which room there was an issue???Non of the guest within a week checked-in and check out within 5 mins.Either you have mistaken with wrong hotel or some information are not correct

2/10 Terrible

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is under construction and oddly smells like floor cleaner and Indian food. Unbearable. I could hear next door's tv all night. Not again.
Stayed 1 night in Jul 2023
Response from ND on Jul 14, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from ND on Jul 14, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The room I booked, a jacuzzi room was not available because of renovations. I was promised a discount since I was charged for a jacuzzi room but no rebate has been seen.
Stayed 2 nights in Jul 2023
Response from ND on Jul 10, 2023
Respected Guest,Good day.We are very very sorry as I have stated the Front desk during the check out time please refund 40.00 to the guest account and he totally forgot. I have already refunded 40.00 into your c/c # ending 2616.Again we are apologize for the same and very much thankful to you to accept our request and moved from Jacuzzi room to regular king bed.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from ND on Jul 14, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty and smelly hotel
Stayed 1 night in Jun 2023
Response from ND on Jul 10, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Michcael

Stayed 1 night in Jun 2023
Response from nd on Jun 15, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Dani

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold everywhere
Stayed 1 night in May 2023
Response from ND on May 17, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. We are waiting for your this type of response as we are well aware you need to cancel the reservation and during your check-in you complaint about weed smell in 4 rooms and now mentioning mold smell which our 2 rooms on 3rd floor are totally newly renovated with all type of treatments

4/10 Poor

Joy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Find another hotel
The sheets were clean, the bed comfortable and the breakfast great. HOWEVER, the rest of the hotel was in terrible condition. There were "pardon our dust" signs out, but it did not look like it was being improved, just terribly run down. The entire hotel had a strange odor. We took a rickity elevator up to the third floor. When we went to go back downstairs, the elevator had a "out of order" sign on it, so we tried to take the stairs. The stairs' door, was blocked by a rug and we literally had to use two people to push the stair door open. When we finally got to the lobby, they said the elevator should not have had an out of order sign on it. (??) Our room had black tape holding the carpet down. There was a strange white band around the edge of the room. The sink countertop was held up by an unfinished 2x4 board. On top of all of that, we were awoken at 2:30 in the morning by some lady screaming at her partner for over an hour! When we went to call the front desk, we realized there was no phone in the room.
Stayed 1 night in May 2023
Response from ND on May 15, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Steven

Stayed 2 nights in May 2023
Response from nd on Jun 15, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Kelly

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I knee when i chose this hotel it was good at best. When we got there, there was a sign on the door apologizing for construction. ...which is not an issue honestly. The gentleman at the front desk upon arrival was very friendly and accommodating. We went to the room whicb had some minor signs of construction but clean. The bed was terribly lumpy, but that may be a personal comfort issue. The night was without issue. However at 8am we were woken to the extremely loud sound of a Sawzall....sounding like it was right next door. If you are going to keep your hotel open during renovation, separate the guests from the construction as best as you can. We decided to leave immediately due to the noise. On our way out the elevator wasn't working, so carrying bags down 3 flights of stairs is never fun. Over all it was not a good experience.
Stayed 1 night in May 2023
Response from ND on May 15, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Walter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from ND on Apr 24, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Brandi

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Apr 2023
Response from ND on May 17, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Micaela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast clean room
Stayed 1 night in Apr 2023
Response from ND on Apr 24, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

TOM

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I didn't know tgat renovations were going on at the hotel. Drywsll dust throughout the room, baseboards missing and sheetrock mud tracked down the hallway. We were not informed that the water was being shut off for over 2 hours. Booked my stay for 4 nights but only stayed 2. Would like a refund for the 2 nights i didn't stay there. Won't stay at that particular Best Western again. Total disappointment.
Stayed 4 nights in Apr 2023
Response from ND on Apr 24, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.