Reception

Reviews of Best Western Harrisburg North Hotel

2.5 out of 5
Best Western Harrisburg North Hotel
150 Nationwide Dr, Harrisburg, PA

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Melissa,We are delighted to hear that you found our hotel clean and quiet. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay and they offer a pretty good free breakfast
Stayed 3 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Thomas,We appreciate your positive feedback regarding our hotel's complimentary breakfast. Guest satisfaction is our top priority, and we're delighted to hear you enjoyed your stay with us. Should you have any other comments or need further assistance, please don't hesitate to reach out to our management team.

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Ted,Thank you for sharing your feedback with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Stephanie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
So much was disgusting about this hotel I cannot list it all. A brief list is: the air conditioning did not work, there was a drawer full of dirty bottles with milk residue in a drawer, the toilet flush stuck, the shower leaked, and many many other issues. It was sickening stay. Would have switched if it wasn’t just one night and too late to find another place
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Stephanie, We are concerned to hear about your recent experience at our hotel. We value your feedback and regret that you encountered challenges during your stay. For future visits, we recommend reaching out to our management team directly with any issues for prompt assistance and resolution. Your comments have been noted for internal review. Thank you for bringing this to our attention.

8/10 Good

Roy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Roy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

Santiago, Nutley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Santiago, We appreciate you choosing to stay with us and regret to hear your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have so we can address your concerns and ensure a better stay in the future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked in early with no difficulty. Staff very polite and helpful. I would stay here again. Very close to Cracker Barrel restaurant with short drive. Very close to I81.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello James,We appreciate your glowing review! It's wonderful to hear that you found our staff polite and helpful. Being conveniently located near I81 and close to dining options like Cracker Barrel adds to the overall experience. We look forward to welcoming you back in the future.

6/10 Okay

Jacqueline

Traveled with family and small children
Liked: Staff & service
Lovely staff. Noisy (right off the highway) and the blinds didn’t close all the way so tough to sleep.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Jacqueline, We appreciate your kind words about our staff. We regret any inconvenience caused by external noise and the blinds in your room. Your feedback is valuable and will be shared with our team for future improvements.

6/10 Okay

Joseph

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Every room we rented (5) has broken light fixtures. A friend had to move her room at midnight bc the heat was broken. The place was not well maintained. Staff was kind.
Stayed 3 nights in Feb 2024
Response from JMD on Mar 8, 2024
We apologize for your experience and will resolve it promptly. If we become aware of any such issue while guest is still in-house, we always resolve the issue to guest's satisfaction. Our staff is always mindful of guest comfort and responds promptly and courteously.Thank you for letting us know.

10/10 Excellent

Diana

Could use some updates
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Diana,We appreciate your feedback and will share your suggestions with our team for consideration.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, off highway. Toilet didn’t flush well,on first use, had to get a plunger from maintenance. Staff at front desk good
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Elizabeth,We appreciate your feedback and apologize for any inconvenience experienced during your stay. Your comments have been noted, and we will address them with our team. We're delighted to hear that you found our front desk staff to be helpful. Thank you for sharing your thoughts with us.

10/10 Excellent

MALINDA, PORT ALLEGANY

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello MALINDA,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Wesley

Traveled with family
Liked: Property conditions & facilities
Check in clerk was very professional and the room was nice and clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Wesley,We appreciate your positive feedback on our professional staff and clean rooms. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.

4/10 Poor

Ephraim

Disliked: Staff & service, amenities, property conditions & facilities
Rude evening staff, no shower door or basin, hair in drain, icy parking lot not salted.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Ephraim,We regret to hear about the issues you encountered during your stay and apologize for any inconvenience caused. Your feedback is appreciated as it helps us improve our services for future guests. For any further assistance or feedback, please feel free to reach out to our management team. Thank you for sharing your experience with us.

8/10 Good

Stevan W.

Stayed 2 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Stevan W., Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there early and they were gracious to let me check in . That night I was sick with laryngitis . The young woman behind the desk was so nice to go into the kitchen and brought out some honey to mix with my tea to soothe my throat. What a kind thing to do. Thank you.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello David,Thank you for taking the time to share your recent experience with us. We are delighted to hear that our team members provided exceptional service by allowing an early check-in and assisting with your laryngitis by offering honey for your tea. It is our utmost priority to ensure our guests feel well taken care of during their stay. We hope to welcome you back in the future for another enjoyable experience.

6/10 Okay

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello mark, Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a pleasant experience. If you have any further feedback, please don't hesitate to reach out to us directly. We value your input and would like to address any concerns you may have had.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Crystal,We are delighted to hear that you had an excellent experience during your stay with us. It would be a pleasure to welcome you back in the future and provide you with another wonderful stay.

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Stephen,We're sorry to hear that your experience with us did not meet your expectations. We value your feedback and would appreciate it if you could reach out to our hotel directly to share any specific concerns you may have had during your stay. We hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Brooke

Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Brooke,We're thrilled to hear that you had an excellent stay with us! We strive to provide exceptional experiences for all our guests. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We can't wait to welcome you back for another amazing stay!

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Michelle,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. We strive to provide exceptional service and ensure our guests have a memorable stay. We look forward to welcoming you back in the future.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to off the highway.
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Donna,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that our convenient location off the highway was beneficial for your travels. We hope to welcome you back in the future for another great stay.

8/10 Good

Mike

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Mike, We apologize for any inconveniences you may have experienced during your stay. We value your feedback and encourage you to reach out to our hotel directly so we can address any concerns you may have had. We appreciate your choosing our hotel and hope to welcome you back soon for an even better experience.

8/10 Good

Darcy

Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Darcy,We appreciate your rating and are glad to hear that you had a positive experience during your stay. If you have any specific feedback or suggestions, please do not hesitate to reach out to our hotel directly so that we can further improve our services. We look forward to welcoming you back in the future!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The curtain in the room didn’t close. You can’t black out the room from light. After travelling around the last thing I wanted was light.
Response from Manager on Feb 9, 2024
Hello John, We apologize for the inconvenience caused by the issue with the curtain in your room. Thank you for bringing this to our attention, as it allows us to make improvements to enhance the comfort of our guests. Please note that we will share your feedback with the appropriate team for further evaluation. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, however the elevators were out of service and I had two seniors with me, so thank goodness we didn't have to do too many flights to get to our rooms. The heaters are controlled by a wall unit, not the unit you would think so that through us a bit. Rooms were clean and comfortable. Breakfast was decent with a variety of items. The second room tub had a slow drain and it was kind of hard finding the right water temperature - either really hot or not. One room was in the back and very quiet - the other was in the front and they heard traffic all night. Super convenient to stores, restaurants and the farm show complex.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 6, 2023
Hello Dawn, We are delighted to hear that your check-in experience was smooth and that you found our rooms clean and comfortable. We apologize for any inconvenience caused by the out-of-service elevators, but are glad to hear that it did not pose too much difficulty for you and your seniors. Thank you for bringing the issue with the heaters to our attention, we will make sure to provide clearer instructions in the future. We appreciate your feedback regarding the slow drain and water temperature in the second room, and will address this with our maintenance team. We are pleased that you enjoyed the variety of items at breakfast. It's wonderful to know that one of your rooms was quiet, but we apologize for the traffic noise in the other room. We hope you had a pleasant stay overall and enjoyed the convenience of our location.

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not to bad for just a place to stay one night. Lots of visible repairs in the rooms and bent lamp shades. Elevator was not working our whole stay. Stairs smell like stale cigarettes smoke.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Ryan, Thank you for sharing your feedback with us. We appreciate your choice to stay with us for a night. We apologize for any inconvenience caused by the visible repairs in the rooms and the bent lamp shades. Regarding the elevator, we apologize for the inconvenience caused during your stay. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Mary,We appreciate you choosing our hotel for your stay! If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 Good

Alfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Elevator was not working, we were not offered a room on the main floor. We were fine using the stairs, but it should not be assumed we are ok with stairs. We took it as a compliment and that your desk clerk perceived us to be fit elderlies. A very friendly person. Did not like the perfumed scent in common areas.
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Alfred,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the temporary elevator issue. Our staff always aims to accommodate our guests' preferences, but room allocations are based on availability. We appreciate your kind words about our desk clerk. As for the scented common areas, we will pass your comments along to the relevant team for their review. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay.

10/10 Excellent

Michael

Stayed 3 nights in Oct 2023
Response from Manager on Nov 18, 2023
Hello Michael,Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Jeffrey,Thank you for taking the time to leave a rating. We apologize if your experience did not meet your full expectations. We are always striving to improve and would appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

10/10 Excellent

Zachary

Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Zachary,We are thrilled to hear that you had such a wonderful experience with us! We truly appreciate your choice to stay at our hotel and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Cynthia, Tyler Hill

Liked: Staff & service
Breakfast was very poor quality. The rooms are cramped and small but basically clean. Check in lady was a gem and accommodating to my needs.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Cynthia, Thank you for your feedback regarding the breakfast, we appreciate your input. We are glad to hear that you found the rooms to be clean and that our check-in staff provided excellent service. Guest satisfaction is important to us, and we will continue to work on improving our breakfast offerings. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Greg

Liked: Cleanliness, staff & service
Decent value and good cleanliness.
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Greg,Thank you for your feedback! We strive to provide great value and a clean environment for our guests. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

Eric

Liked: Cleanliness, staff & service
The elevator was broken and there was no available help to help with luggage. The room is not too small but it is crowed with furniture. Kind of dark but maybe that was a matter of the gray skies. Lastnight we stayed at the Concordville BW and it was sooooo much brighter with more generous room, happier staff.
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Eric, We apologize for any inconvenience caused by the broken elevator. Our team will address this issue promptly. We appreciate your feedback regarding the room, and we'll take it into consideration for future improvements. Thank you for your understanding.

4/10 Poor

Rothana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Rothana, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. Please provide more details so we can address your concerns.

8/10 Good

Joann

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on Oct 24, 2023
Hello Joann,Thank you for your review! We are thrilled that you enjoyed your stay. Please let us know if there is anything else we can do to make your next visit even better.

8/10 Good

Reyes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Will come back soon
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Reyes,Thank you for your kind words! We look forward to welcoming you back soon.

8/10 Good

Sharon

Traveled with family
Liked: Amenities
Property needs some updating but it had everything we needed and was very clean.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Sharon,Thank you for your feedback! We appreciate your comments and will take them into consideration for future improvements. We're glad to hear that you found our property clean and well-equipped. We hope to welcome you back soon!

10/10 Excellent

Virginia

Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Virginia,Thank you for sharing your positive experience with us! We are delighted to hear that you had a great stay at our hotel. We strive to provide excellent service and a comfortable environment for our guests. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Richard

Traveled with family
Disliked: Staff & service, amenities
Was clean enough, noisy inconsiderate neighbors and staff that did nothing about it. Windows don’t open in rooms, deal breaker.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 7, 2023
Hello Richard,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Okay

Steven

Disliked: Staff & service, amenities, property conditions & facilities
Housekeeping was inadequate Front desk personel were rude
Stayed 3 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Steven ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was noisy by the highway to sleep.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Jason, We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

Carolyn

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Carolyn, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

TiShika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 17, 2023
Hello TiShika,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Eileen,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello Robert,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Denise

Traveled with partner
Disliked: Amenities
There was no hot water when I tried to take a shower. The pool was green with algae. The exercise room was not clean either.
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
, Hello Denise, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our shower and room. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was nice. They looked as though they were doing some renovating, maybe under new management. Staff was friendly and very accommodating. It was clean. Hand sanitizing stands through out the hotel.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 14, 2023
Dear Guest,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff. We hope to see you again in the future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Ian,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.