Terrace/patio

Reviews of Cocoa Country Inn at Hershey

2 out of 5
Cocoa Country Inn at Hershey
1518 E Chocolate Avenue, Hershey, PA

Reviews

5.8
Rating 10 - Excellent. 114 out of 766 reviews" "
Rating 8 - Good. 155 out of 766 reviews" "
Rating 6 - Okay. 178 out of 766 reviews" "
Rating 4 - Poor. 156 out of 766 reviews" "
Rating 2 - Terrible. 163 out of 766 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bobbi

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good safe quiet
Stayed 2 nights in Feb 2024

4/10 Poor

Sneh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly passage even after being non smoking. no bed sheets or no blankets was provided in room. No hair dryer. There was no one to respond in night at office to resolve the issue or help out.
Stayed 1 night in Dec 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from here.
Absolutely horrible. I went into the stay with the mentality of “oh sweet I found a nice cheaper hotel for an overnight stay!” Little did I know, the two rooms I booked came with two keys that unlocked EVERY room on the floor. I asked for a refund due to the safety concern that my key could open every door on the floor. The man at the desk REFUSED even to hear the word refund and wiped my keys so they only worked for my specified rooms. But what’s to stop other programmed keys from opening my door while I’m gone? Absolutely not happy with this. Took the hit for this hotel and got another one because myself and my girlfriend had safety concerns.
Stayed 1 night in Dec 2023

4/10 Poor

Elizabeth

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Ok, but on the downside of OK
The beds were comfortable, but the bathroom. Not properly cleaned and the water didn't drain in the shower. Both my son and I were ankle deep in water! Had to keep the shower pressure low to drain properly. The toilet also didn't flush well. We were scared to do anything more than urinate!
Stayed 2 nights in Oct 2023

10/10 Excellent

Trina l

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Nice beds and clean
Stayed 2 nights in Oct 2023

2/10 Terrible

Joshua

Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Stay, Great Staff and Room was Very Clean
Stayed 3 nights in Oct 2023

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is falling apart. Black mold all over the bathrooms and tiles that lead out. Horrible smell of cat pee, feet, and cigarettes it’s unavoidable. Peephole for the room had tissue stuffed in bc it was broken. Smoke alarm not working. Place is just a hazard
Stayed 1 night in Oct 2023

2/10 Terrible

Rebecca

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were to check in at 4. There was no one there to check us in, then we were told to wait 10 mins which turned into 30 mins. Then we weren't given the correct room that we prepaid for, the lady on the phone ask if we could wait 15 mins more and she would take care of it. Meanwhile we were headed to Hershey at 5, so waiting was not an option. Just a bad experience. The room was ugh. We will not be staying again!
Stayed 1 night in Oct 2023

10/10 Excellent

Cole

Stayed 1 night in Oct 2023

4/10 Poor

Jacob

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, table surfaces and linens were all dirty. Between the towels being small and see through they all had stains on them. The bedspread as well had visible staining. The toilet in the bathroom constantly ran to refill the leaking tank. Anytime the toilet was running the sink and shower would only produce scalding water - was burned in both the sink and shower because of this. The smoke detector was completely missing. Would not recommend.
Stayed 2 nights in Sep 2023

6/10 Okay

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rodents.
The rooms were pretty decent. The room we stayed in had a tv, microwave, and mini fridge. However, it also had a mouse. I woke up at 5:30 am to a mouse eating through my food packaging.
Stayed 2 nights in Sep 2023

8/10 Good

Deborah

Stayed 1 night in Sep 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Mercedes

Disliked: Cleanliness, property conditions & facilities
It stank horribly.
Stayed 1 night in Sep 2023

6/10 Okay

maureen

Liked: Staff & service
So I stayed at the cocoa country inn motel- room #313 two queen beds because of reviews that i read I brought memory foam,sheets,pillow and a blanket-it definitely helped and as a result my bed was comfortable( otherwise the bed wouldnt have been comfortable).The floors were hard wood flooring which were clean -the bathroom was clean enough - furniture outdated-air conditioning kept the room nice and cold . The owner was very nice & accommodating. If housekkeping would bump up their game & really deep clean the whole building -the reviews would improve & I would go back -its little things like dirty coffee maker , sink wasnt the cleanest ,sheets had a hair (which again I used memory foam) -over all it does have potential
Stayed 1 night in Sep 2023

10/10 Excellent

Denise

Stayed 1 night in Sep 2023

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Listen, you get what you pay for. The staff was very friendly upon check in but nowhere to be found in the evening. The room was outdated but more concerning was that the floors were sticky and dirty- we walked around with socks and shoes all weekend. The beds were made but the room by no means was cleaned at the end of the day. On a positive note, The inn is conveniently located just a few minutes from Hershey Park.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I’d go back.
Service was good, pretty clean environment. However, it is very dated and needs some updating.
Stayed 1 night in Aug 2023

8/10 Good

samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean bathroom, clean linens and towels. Pool was also very clean. Its an older place but its quiet and cloae to hersheypark. Wi fi slow. Only has ice machine. There is a pizza place across the street and the filling station down the road has good breakfast and homemade donuts.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok if it’s all there is available.
Small, outdated rooms. Old furniture and mini fridge. No cold water in the Bathroom sink. Sheets were clean.
Stayed 1 night in Aug 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Cecelia

Stayed 1 night in Aug 2023

10/10 Excellent

Matteo

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for an affordable price. Very friendly staff. I highly recommended staying here.
Stayed 2 nights in Jul 2023

8/10 Good

Tyler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, quiet and friendly/very nice staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

john

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
this is a pretty nice place great value for the price
Stayed 1 night in Jul 2023

10/10 Excellent

Elaine

Stayed 1 night in Jul 2023

4/10 Poor

Janice

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager was nice, but the room was worn out, smelled strongly of cleaner, but was dirty all over.
Stayed 1 night in Jun 2023

2/10 Terrible

Rico

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again the guy with long hair is very rude, unprofessional, does not know how to treat guest he has no manners the whole hotel stinks, it's ghetto, hair all over the place the walls are thin, everything smells, it's dirty and dusty the cable cuts on and off. They switch you a lot Don't waste your money on this.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Please charge less
This place needs to lower its prices. Then people would be able to accept some of the less than good aspects of staying there.
Stayed 1 night in Jun 2023

8/10 Good

kevin

Stayed 1 night in Jun 2023

8/10 Good

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and well kept. Felt safe. Will return.
Stayed 2 nights in Jun 2023

4/10 Poor

James

Disliked: Property conditions & facilities
Had trouble with the keys to get into my room. Took two visits to the office and someone bringing me a key to get in. Tv would not connect to the cable box
Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelled bad and unsafe
When my family arrived we tried being optimistic. The customer service guys were friendly. We we went to the entrance the door opened without a key so anyone could come in. The room key didn't work. After exchanging it we were disgusted by the overwhelming smell of the hallway and room. Looking around the room there were stains on the bed, the outlets weren't secure. We called Hotel.com to get a refund and transfer to another hotel. We were told to talk to the customer service. They weren't going to refund and tried to give us another room. The one room smelled like smoke. The next was was slightly better smelling. The vent in the bathroom was on with tape. The window to outside was missing a latch so anyone could come in. The family was disappointed. One good thing is the location is close to Hershey Chocolate World l, Museum, and Park.
Stayed 1 night in May 2023

10/10 Excellent

Zachery

Stayed 3 nights in May 2023

6/10 Okay

Lorraine

Traveled with family
Liked: Room comfort
Stayed 1 night in May 2023

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded. Clean just like staying at a hotel
Stayed 1 night in Mar 2023

6/10 Okay

Tammy

Disliked: Property conditions & facilities
Check in was fine but when we went into the entrance door there was a strong odor. We came into the room and the window was open, no screen, and had to wrestle it to lock it. It seems as though people live here, kids running around and people sitting in the hallway. It was cheap but I guess you get what you pay for. Thank god it’s just one night.
Stayed 1 night in Mar 2023

2/10 Terrible

kim

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Place was a dive. Nothing clean. Bathrooms dirty. Bedding unchanged. Smelled bad.
Stayed 1 night in Mar 2023

4/10 Poor

Sigrid

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Antontio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Ben was comfortable room was clean people have worked at the desk but funny and nice I would stay there again
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Please stay someplace else.
Stayed 1 night in Oct 2022

6/10 Okay

Paul

Traveled with group
Liked: Cleanliness, staff & service
Outlets were loose from wall. Plastic bag was covering smoke alarm.
Stayed 4 nights in Oct 2022

2/10 Terrible

Grayce

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hideous, awful, with stains and MICE
Stayed 2 nights in Oct 2022