Ratings based on 890 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
NEED BETTER PILLOWS, PAINT AND CAULKING IN BATHROOM
2 out of 5
by A verified traveler

Ok for quick stay

Posted Jan 22, 2015
Didnt check in until almost 1am and luckily it wasn't any earlier. Hotel is close to main road and all we could hear when tryng to sleep was tractor trailers. Room was dirty and felt uneasy sleeping in the bed in fear of bed bugs. Housekeeper came to our room seeing when we were leaving even though check out wasnt until 11am.
Comment from Hotel Management
Jan 27, 2015 by KerryGM, Hotel Management
We would like to express our deepest regret for not being able to give you a pleasant experience to remember during your stay with us. It is our goal to show our guests that we are sincere in giving quality service that is why your feedback regarding the unpleasant room condition, as well as the sound regarding to the trucks is most troubling to hear. Please know that this matter will be meticulously evaluated so that it may be given its due correction. Thank you for sharing this experience to us, and giving us an opportunity to correct it in the best possible way.
3 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Jan 12, 2015
When first arriving room was very cold, overall cleanliness of room was good. Pool was nice but hot tub had staining in which made it appear dirty. Free breakfast was awesome, loved the selection and all you could eat. Liked that hotel had washer and dryer.
Comment from Hotel Management
Jan 15, 2015 by KerryGM, Hotel Management
Hello, Your shared experience is truly appreciated. Thank you for your compliment on the attentiveness of our staff. We are delighted to learn that you enjoyed the pool and the breakfast served and the cleanliness in our hotel have met your satisfaction. Knowing you had a fine stay with us paid off our effort.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 8, 2014
Pros: Location
Cons: Remodel the bathroom.
Location: Hershey
The location is great, and staff is very friendly! The rooms are good but our bathroon was old with a cracked sink. Coffee is good, free breakfast is good. Nice pool and hot tub. Close to Hershey!
Comment from Hotel Management
Dec 12, 2014 by KerryGM, Hotel Management
Hello, Thank you for letting us know that we have met your satisfaction on the quality of services we have provided you during your recent visit. Thank you for your compliment on the services provided to you by our staff on duty. we hope to see you again soon.
5 out of 5
Recommended
for Families
by Chelseyfrom Mesa, AZ

Better than expected.

Posted Oct 31, 2014 on Hotels.com
Our stay was perfect. Front desk was so nice. Breakfast has lots of choices. And the room was huge. The cookies were a perfect touch. Would stay again.
Comment from Hotel Management
Jan 3, 2015 by KerryGM, Hotel Management
Hello Miss Chelsey, Thank you so much for your kind comments and review regarding your most recent stay with us. It is our goal to provide our guests the superb and value accommodation to all of our guests. We will do our best to offer you another pleasant experience on your next visit.
4 out of 5
Recommended
for Couples
by Glennfrom Brisbane AU

Civil war museum visit

Posted Oct 22, 2014 on Hotels.com
Travelling through and selected this location for it's ease of access from Interstate. The room was comfortable and provided all requirements. Our room had a very cracked sink. This is the first trip where we have used this chain on several occasions. This one wasn't on quite the same par as others.
Comment from Hotel Management
Jan 3, 2015 by KerryGM, Hotel Management
Hello Mr. Glenn, We appreciate your high rating of our hotel, though I do apologize for the inconvenience that you experienced because of the sink in the bathroom. I will accelerate your concern so that this is checked and corrected. We appreciate your time in bringing this matter into our attention, I assure you this is just an isolated, unfortunate oversight and will be addressed immediately. Thank you for your business.
4 out of 5
Recommended
for Families
by adam c

Posted Oct 21, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by KerryGM, Hotel Management
Hello Mr. Adam, It is wonderful to hear that you enjoyed your stay with us. Your positive feedback score for our hotel ensures we have sufficed your expectations. Thank you for your business and we hope to have you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Very nice, inexpensive place to stay. Room was clean, and just what we needed. Short drive to Hersheypark!
Comment from Hotel Management
Oct 22, 2014 by KerryGM, Hotel Management
Hello, Thank you for taking the time to let us know that you were satisfied with our services during your stay with us! It is rewarding to learn that we exceeded your expectations with the accommodations and cleanliness of our guest rooms. We truly appreciate your business and we hope to have you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Great location

Posted Oct 20, 2014
We were at the hotel for a very short time. After finishing the day at Hersheypark, we checked in, went swimming in the nice indoor pool, then went to sleep. Very comfortable bed! TV remote did not work, which was annoying, but overall a nice night. Free continental breakfast was very crowded, but the staff made a great effort to keep the food stocked.
Comment from Hotel Management
Oct 23, 2014 by KerryGM, Hotel Management
Hello Steph, it is wonderful to know that we were able to meet your expectations for most of your stay. I apologize for the inconvenience caused by the remote control which failed to work. Please do not hesitate to call our attention on your next visit should you have concerns. We will do our best to make your next stay comfortable. Thank you for your business.
3 out of 5
Recommended
for Families
by Lynnfrom Bethesda, MD

OK

Posted Oct 19, 2014 on Hotels.com
The carpets had a lot of stains and there was some bad caulking/painting repair in the bathroom. Everything was down, which isn't the best for those that have allergies. Too tired to find synthetic blanket and pillow. BReakfest OK, but eggs were disgusting
Comment from Hotel Management
Jan 3, 2015 by KerryGM, Hotel Management
Hello Miss Lynn, I am so sorry that we have not met your satisfaction during your recent stay with us. Allow us to better serve you on your next visit, please do not hesitate to call our attention should you need assistance during your stay. We shall be more than happy to assist you. Thank you so much for your business and we hope to see you again soon.