Ratings based on 818 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2014
The hotel was nice but needs a little updating and tlc. Staff was great and even gave out a goodie bag to each of us when departing.
Comment from Hotel Management
Sep 18, 2014 by KerryGM, Hotel Management
Hello, We appreciate your candid thoughts about our hotel, thank you for sharing your experience and for taking note of our staff’s effort to make your stay comfortable. I will accelerate your feedback so that this will be used as reference in future improvements. Thank you for your business and I hope we could serve you again the next time you are in town.
2 out of 5
by A verified traveler from New Jersey

Needs alot of work ! Renovations and food

Posted Sep 4, 2014
Pros: Location Transportation to Hershey
Cons: Staff training, food quality,
Location: Theme park and Concert Venue
Our room was average but a big stain on the carpet had been bleached out. Bathroom needed updating.
Comment from Hotel Management
Sep 19, 2014 by Ashley, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
Comment from Hotel Management
Sep 15, 2014 by KerryGM, Hotel Management
Hello Joanne, Please accept my sincerest apologies for the inconvenience during your stay in our hotel and thank you for bringing to our attention your concern about the room we have accommodated you. We will certainly call the attention of the concerned department to ensure this eventuality will not occur again in the future. We will as well look into the amenities in our rooms and make sure they are working perfectly for the convenience of our guests. Thank you very much for your time to share your input. It will truly help us in to further improve our services.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Wonderful location when visiting Hershey Park

Posted Sep 3, 2014
Pros: The pool area was clean, the rooms were clean and the complimentary breakfast was served hot and tasted good (even when we arrived late).
Cons: The elevators made a few unnerving noises, but nothing to actually be concerned about.
Location: Hershey Park is the reason we used this hotel.
This hotel is situated just North of Hershey Park (about 15 minute drive). It is located on Rt-39 essentially, which will bring you directly to the "front door" of Hershey Park. There was minimal traffic on this route, even on the holiday weekend (Labor Day). Great hotel for the price.
Comment from Hotel Management
Sep 4, 2014 by KerryGM, Hotel Management
Hello, Thank you for choosing to stay with us on your visit to Hershey Park. I am glad that you find our rate affordable and you enjoyed your stay. We appreciate your time in sharing your recent experience with us. We will continue to work closely to maintain the quality of service you were satisfied during your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Convenient for me..

Posted Sep 1, 2014
Close to Hershey, right near the Highway. Worked for us for a night. Nice, Courteous Staff. The room had a coffee maker and small fridge. Decent pool for a swim.
Comment from Hotel Management
Sep 3, 2014 by KerryGM, Hotel Management
Hello Miss Amy, On behalf of the team, I would like to thank you for your choice to stay in our hotel. I am glad that we have successfully provided your lodging needs. Your shared experience will certainly motivate our team to stay committed in providing the best services for all of our valued guests. I look forward to providing your next accommodation needs in our hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Hotel was in close proximity to Hershey Park

Posted Aug 26, 2014
Pros: Indoor pool was good
Cons: I felt like there was missing furniture in the room and the wi-fi needs work
Location: Hershey Park, Outlet malls perfect location
Offered free wi-fi, was slow but ok, warm breakfast was free and ok, the real deal was the indoor pool and close proximity to Hershey Park and Outlet mall
Comment from Hotel Management
Aug 27, 2014 by KerryGM, Hotel Management
Thank you for taking the time to write your review. It is nice to read feedback that our location worked best for you. Your feedback is highly appreciated and this would be used to improve our service. We hope to see you again.
2 out of 5
by A verified traveler from New York City, NY

Keep looking elsewhere

Posted Aug 26, 2014
Pros: Near highways, Near Hershey Park, nice variety with breakfast buffet.
Cons: The staff and the cleanliness of the overall hotel.
Location: Hershey Park
The mid-night front desk personnel was very rude and gave off an attitude if she had to anything, such as open the doors for the pool, get hot water for tea, or tell us the time. The pool and jacuzzi were not maintained properly. I could not tell the last time they disinfected the water or wiped down the chairs/tables. My in room coffee maker was extremely dirty. The food preparer only provided 15 french toast and took his time to heat up more although he saw the line of people waiting for the french toast.
Comment from Hotel Management
Aug 30, 2014 by KerryGM, Hotel Management
Thank you for sharing your feedback from your stay. We appreciate your kind words about our comfy and modern rooms with stunning views and overall ambiance and design. However, we are saddened to hear your comments about our hospitality and service. We hope you will be giving us another chance and returning to our hotel in the future.
4 out of 5
Recommended
for Families
by A verified traveler from Philadelphia, PA

Group trip to Hershey

Posted Aug 25, 2014
Pros: The rooms were spacious and clean, although the hotel was a little dated. It's also great to have a free breakfast when your heading to Hershey.
Cons: The pool area was hot and the chemicals were strong.
Location: Very convenient to Hersheypark.
We reserved a block of eight rooms for a road trip to the Little League World Series and then to Hershey for a day at Hersheypark. The hotel was very affordable and I can not say enough great things about their staff. They even allowed us to use the breakfast room for our group to eat pizza. This was a huge benefit, allowing all the kids and families to eat in on large space, instead of cramming into a couple of the rooms. They were able to meet all of our needs and did so with a smile.
Comment from Hotel Management
Aug 27, 2014 by KerryGM, Hotel Management
Thank you so much for your review of our hotel. I am very happy to hear you enjoyed your stay with us. We are planning to add more variety of the food that we serve to our guests. We will continue to improve our menu so that you may take advantage of that service again if you come to visit us.
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Decent hotel close to Hershey

Posted Aug 17, 2014
This hotel met it's purpose. Close to Hershey park. Feel they need to work on staffs appearance since dealing with the public. Walls kinda thin.
Comment from Hotel Management
Aug 23, 2014 by KerryGM, Hotel Management
Thank you for taking the time to write your review. It is nice to read feedback that our location worked best for you. Your feedback is highly appreciated and this would be used to improve our service. Regards!
Comment from Hotel Management
Aug 23, 2014 by KerryGM, Hotel Management
I am so sorry to hear about the comments you have about the walls, though I’m glad you found our location to be convenient. We appreciate the compliments and the comments regarding areas where can improve. We hope to see you again soon, to give you another wonderful nights' sleep, and to impress you with the improvements to our amenities. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ, NY

Good Hotel And Good Location

Posted Aug 12, 2014
Family Friendly, Hotel Staff Are Helpful and The Breakfast Was Good.
Comment from Hotel Management
Aug 23, 2014 by KerryGM, Hotel Management
I am glad that our convenient location and prices have been useful for your family throughout your stay. We want every guest to feel welcomed like family and we hope for many happy returns. I am thrilled to hear that we exceeded your expectations and we look forward to seeing you and your family again!
2 out of 5
by A verified traveler from Skippack Pa

Very disappointed. Needs updateing.

Posted Aug 9, 2014
Pros: location to Hershey Park. Was in my buget for overnight stay.
Cons: Needs total face lift however that would cost and rates will increase forsure.
Location: Anything HERSHEY has to offer
Stayed overnight with three adults and one child, room had two oween beds, basic not updated at all. even hallway had large white stain on first floor. Picked because of rate however, you get what you pay for here. Basic! Breakfeast was open til 10 am, at 9.15 pretty much cereal, coffee, tea and little bread to toast was left. They don't restock at all. My thoughts not coming back here in any near future. Understandable it fit our buget however, should of listen to most of the reviews and their disappointing expierences.
Comment from Hotel Management
Aug 14, 2014 by KerryGM, Hotel Management
I am sorry for your recent frustration with our hotel. Our team members strive to do their best and today we were not our best. I am sorry that our breakfast was not restocked right away. During Hershey Park season our breakfast room is a little over crowded and food goes quickly. However, our team is always on top of refilling items as soon as they are gone. We suggest that our guests eat breakfast between 7am and 8am. This gives our guests plenty of time to eat before the rush comes and allows our guest to head to the chocolate factory at 9am. Please know we have recently upgraded our guest rooms with new furniture, window treatments and painting our guest room walls. We are planning on more renovations this winter. We hope you will give us another chance to show you that we are the right hotel when staying in Hershey/Harrisburg area.