Ratings based on 801 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Hotel was in close proximity to Hershey Park

Posted Aug 26, 2014
Pros: Indoor pool was good
Cons: I felt like there was missing furniture in the room and the wi-fi needs work
Location: Hershey Park, Outlet malls perfect location
Offered free wi-fi, was slow but ok, warm breakfast was free and ok, the real deal was the indoor pool and close proximity to Hershey Park and Outlet mall
Comment from Hotel Management
Aug 27, 2014 by KerryGM, Hotel Management
Thank you for taking the time to write your review. It is nice to read feedback that our location worked best for you. Your feedback is highly appreciated and this would be used to improve our service. We hope to see you again.
2 out of 5
by A verified traveler from New York City, NY

Keep looking elsewhere

Posted Aug 26, 2014
Pros: Near highways, Near Hershey Park, nice variety with breakfast buffet.
Cons: The staff and the cleanliness of the overall hotel.
Location: Hershey Park
The mid-night front desk personnel was very rude and gave off an attitude if she had to anything, such as open the doors for the pool, get hot water for tea, or tell us the time. The pool and jacuzzi were not maintained properly. I could not tell the last time they disinfected the water or wiped down the chairs/tables. My in room coffee maker was extremely dirty. The food preparer only provided 15 french toast and took his time to heat up more although he saw the line of people waiting for the french toast.
Comment from Hotel Management
Aug 30, 2014 by KerryGM, Hotel Management
Thank you for sharing your feedback from your stay. We appreciate your kind words about our comfy and modern rooms with stunning views and overall ambiance and design. However, we are saddened to hear your comments about our hospitality and service. We hope you will be giving us another chance and returning to our hotel in the future.
4 out of 5
Recommended
for Families
by A verified traveler from Philadelphia, PA

Group trip to Hershey

Posted Aug 25, 2014
Pros: The rooms were spacious and clean, although the hotel was a little dated. It's also great to have a free breakfast when your heading to Hershey.
Cons: The pool area was hot and the chemicals were strong.
Location: Very convenient to Hersheypark.
We reserved a block of eight rooms for a road trip to the Little League World Series and then to Hershey for a day at Hersheypark. The hotel was very affordable and I can not say enough great things about their staff. They even allowed us to use the breakfast room for our group to eat pizza. This was a huge benefit, allowing all the kids and families to eat in on large space, instead of cramming into a couple of the rooms. They were able to meet all of our needs and did so with a smile.
Comment from Hotel Management
Aug 27, 2014 by KerryGM, Hotel Management
Thank you so much for your review of our hotel. I am very happy to hear you enjoyed your stay with us. We are planning to add more variety of the food that we serve to our guests. We will continue to improve our menu so that you may take advantage of that service again if you come to visit us.
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Decent hotel close to Hershey

Posted Aug 17, 2014
This hotel met it's purpose. Close to Hershey park. Feel they need to work on staffs appearance since dealing with the public. Walls kinda thin.
Comment from Hotel Management
Aug 23, 2014 by KerryGM, Hotel Management
Thank you for taking the time to write your review. It is nice to read feedback that our location worked best for you. Your feedback is highly appreciated and this would be used to improve our service. Regards!
Comment from Hotel Management
Aug 23, 2014 by KerryGM, Hotel Management
I am so sorry to hear about the comments you have about the walls, though I’m glad you found our location to be convenient. We appreciate the compliments and the comments regarding areas where can improve. We hope to see you again soon, to give you another wonderful nights' sleep, and to impress you with the improvements to our amenities. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ, NY

Good Hotel And Good Location

Posted Aug 12, 2014
Family Friendly, Hotel Staff Are Helpful and The Breakfast Was Good.
Comment from Hotel Management
Aug 23, 2014 by KerryGM, Hotel Management
I am glad that our convenient location and prices have been useful for your family throughout your stay. We want every guest to feel welcomed like family and we hope for many happy returns. I am thrilled to hear that we exceeded your expectations and we look forward to seeing you and your family again!
2 out of 5
by A verified traveler from Skippack Pa

Very disappointed. Needs updateing.

Posted Aug 9, 2014
Pros: location to Hershey Park. Was in my buget for overnight stay.
Cons: Needs total face lift however that would cost and rates will increase forsure.
Location: Anything HERSHEY has to offer
Stayed overnight with three adults and one child, room had two oween beds, basic not updated at all. even hallway had large white stain on first floor. Picked because of rate however, you get what you pay for here. Basic! Breakfeast was open til 10 am, at 9.15 pretty much cereal, coffee, tea and little bread to toast was left. They don't restock at all. My thoughts not coming back here in any near future. Understandable it fit our buget however, should of listen to most of the reviews and their disappointing expierences.
Comment from Hotel Management
Aug 14, 2014 by KerryGM, Hotel Management
I am sorry for your recent frustration with our hotel. Our team members strive to do their best and today we were not our best. I am sorry that our breakfast was not restocked right away. During Hershey Park season our breakfast room is a little over crowded and food goes quickly. However, our team is always on top of refilling items as soon as they are gone. We suggest that our guests eat breakfast between 7am and 8am. This gives our guests plenty of time to eat before the rush comes and allows our guest to head to the chocolate factory at 9am. Please know we have recently upgraded our guest rooms with new furniture, window treatments and painting our guest room walls. We are planning on more renovations this winter. We hope you will give us another chance to show you that we are the right hotel when staying in Hershey/Harrisburg area.
4 out of 5
Recommended
for Families
by A verified traveler from Ann Arbor, MI

Great price family hotel near Hershey, PA

Posted Aug 5, 2014
Pros: The friendly/accomodating staff, price, close to Hershey, pool for kids.
Cons: Maybe painting the banged up parts of the wall by the shower that looked moldy but werent.
Location: Hershey Park Hershey World Hershey History Museum Concerts at Hershey Park Hershey Gardens Golf
We stopped with our 7 yr old twins for a visit to Hershey & its attractions. We reserved room through Expedia which saved a lot of money compared to other local hotels. This hotel has a great staff, everyone is very friendly. If something was missing from the breakfast area they immediately gave you what you were looking for. The pool is small but our kids enjoyed it (a little over chlorinated from a parent's perspective). Our first floor double was clean and roomy with tall ceilings. With the exception of some hairs in the shower and a little banged up wall/tub area, we couldn't ask for a more reasonably priced, quiet, comfortable room to enjoy this part of our vacation.
Comment from Hotel Management
Aug 22, 2014 by KerryGM, Hotel Management
I am so glad that our entire staff was so very accommodating and helpful during your recent visit. It is also wonderful to know that you enjoyed your entire stay including the comfort of your room. We hope to serve you again soon.
4 out of 5
Recommended
for Families
by A verified traveler from Maine

Great staff

Posted Aug 3, 2014
Pros: The staff, it was very clean, great location not far from Hershey park.
Cons: The eggs at breakfast. More treadmills in the fitness center.
Location: Right off the highway but I never heard it. Just a couple miles down the road from Hershey park and Chocolate world
Stayed over night on our way home to Maine from Ohio. The staff was great, they were very friendly and had recommendations for places to eat, gave us directions into Hershey. I don't remember her name but the housekeeping supervisor was there in the morning and she was very nice and helpful. My son was staying another night and switching rooms, she offered to move his things for him and was very friendly.
Comment from Hotel Management
Aug 23, 2014 by KerryGM, Hotel Management
It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Comment from Hotel Management
Aug 23, 2014 by KerryGM, Hotel Management
Beth, It is wonderful to hear such a glowing review. I am glad all of our staff were accommodating and made your experience enjoyable. We look forward to seeing you back again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

This past week.

Posted Aug 1, 2014
Cons: The beds were not comfortable:(..
Location: Location great! Quiet with no traffic and 15 mins maybe to Hershey.
The stay was about 15 mins. from Hershey Park, hotel a little outdated. The staff were friendly, the rooms were clean, but the beds have to be updated:(. The beds were very uncomfortable. The pool is small inside, but fine for the kids. Nice area quiet...
Comment from Hotel Management
Aug 22, 2014 by KerryGM, Hotel Management
We are so glad that you had an enjoyable experience at our hotel recently and that you found the rooms to be so clean and the area so peaceful. Thank you also for the feedback regarding the beds comfort. We will certainly be looking into this. Thank you and please come and stay with us again.
2 out of 5
by A verified traveler from long island ny

Close to Hershey

Posted Aug 1, 2014
Room not vacuumed, ran out of items for breakfast. Went in a group asked for rooms near each other, was a problem when we checked in. Room key continuesly stopped working.
Comment from Hotel Management
Aug 4, 2014 by KerryGM, Hotel Management
Customer satisfaction is extremely important to us, and we are sorry that our team members were unprofessional towards you. I apologize we were unable to place you and your group together. When assigning rooms to guests, they are based on availability and when current guest check in and out of their rooms. Also, please know that hotel key cards tend to deactivate when they are around car keys, credit cards, and when riding roller-coasters at a theme park. Please know I have addressed your concerns with all of our team members, and have taken necessary steps to ensure that we handle all issues more effectively in the future.