Ratings based on 877 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 8, 2014
Pros: Location
Cons: Remodel the bathroom.
Location: Hershey
The location is great, and staff is very friendly! The rooms are good but our bathroon was old with a cracked sink. Coffee is good, free breakfast is good. Nice pool and hot tub. Close to Hershey!
Comment from Hotel Management
Dec 12, 2014 by KerryGM, Hotel Management
Hello, Thank you for letting us know that we have met your satisfaction on the quality of services we have provided you during your recent visit. Thank you for your compliment on the services provided to you by our staff on duty. we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Very nice, inexpensive place to stay. Room was clean, and just what we needed. Short drive to Hersheypark!
Comment from Hotel Management
Oct 22, 2014 by KerryGM, Hotel Management
Hello, Thank you for taking the time to let us know that you were satisfied with our services during your stay with us! It is rewarding to learn that we exceeded your expectations with the accommodations and cleanliness of our guest rooms. We truly appreciate your business and we hope to have you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Great location

Posted Oct 20, 2014
We were at the hotel for a very short time. After finishing the day at Hersheypark, we checked in, went swimming in the nice indoor pool, then went to sleep. Very comfortable bed! TV remote did not work, which was annoying, but overall a nice night. Free continental breakfast was very crowded, but the staff made a great effort to keep the food stocked.
Comment from Hotel Management
Oct 23, 2014 by KerryGM, Hotel Management
Hello Steph, it is wonderful to know that we were able to meet your expectations for most of your stay. I apologize for the inconvenience caused by the remote control which failed to work. Please do not hesitate to call our attention on your next visit should you have concerns. We will do our best to make your next stay comfortable. Thank you for your business.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom pa

Good

Posted Oct 6, 2014
We have stayed at this hotel in the past. As always the staff was very friendly and helpful. The food was pretty good. The pool was very nice and well maintained. The room was very comfortable. My only hesitation is the room was not as clean as I expected. My son dropped something and we had to pull back the comforter to find it and there was a baby toy still there at the edge of the bed and wrappers from food we did not eat, so it just made me wonder how much of the floor was vacuumed. Everything else was very nice, just hoping for a little cleaner room.
Comment from Hotel Management
Oct 6, 2014 by KerryGM, Hotel Management
Hello t, We want to apologize for the issues that you experienced, though we are very pleased to hear that you were satisfied with the quality of customer service you received. I will accelerate your feedback so that this will be used as reference to ensure that all the rooms are well kept so that our guests will completely enjoy staying with us. I hope we could have another chance to serve your breakfast the next time you and your family are in town.
3 out of 5
by A verified travelerfrom

Meh

Posted Sep 28, 2014
Pros: Breakfast
Cons: The pool needs to be better maintained and the beds are probably due for a replacement.
The room was clean but the pool was not. Which was disappointing for the kids after traveling all day in the car. The beds were SO uncomfortable. But, at least the breakfast was decent.
Comment from Hotel Management
Sep 30, 2014 by KerryGM, Hotel Management
Hello, We appreciate your candid feedback especially on the quality of clean in the pool as well as the bed in the room assigned to you. I will accelerate your comments so that this is evaluated and corrected to avoid further inconvenience. Thank you for your business and I hope we could have another chance to offer you better service in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Baltio.,MD.

over nite stay

Posted Sep 23, 2014
Pros: everything
Cons: breakfast bring the egg and saugage back!
Location: close to 3 major highways
bed so comfortable didn't want to leave! food was good. got in late and they still had muffins juice and coffee ready to go.
Comment from Hotel Management
Sep 25, 2014 by KerryGM, Hotel Management
Hello Mr. Greg, We are glad that you were comfortable during your stay with us. Thank you for sharing your experience, your positive review will inspire our team to stay committed in our goal for excellence as we want to provide the best quality of accommodation to our guests. We look forward to your next visit.
1 out of 5
Recommended
by Linda

Posted Sep 19, 2014 on Hotels.com
Comment from Hotel Management
Nov 22, 2014 by KerryGM, Hotel Management
Hello, Please know that we value your business and your satisfaction is extremely important to us. Please allow us to serve you better on your next trip. Do not hesitate to call the attention of our staff should you have concerns during your stay. I assure you that they will attend to you promptly to ensure you will enjoy your stay.
5 out of 5
Recommended
for Families
by Andrewfrom Cincinnati

Comfortable and quietOvernight stay

Posted Sep 17, 2014 on Hotels.com
Professional, courteous staff, clean comfortable room, quiet location
Comment from Hotel Management
Nov 22, 2014 by KerryGM, Hotel Management
Hello Mr. Andrew, Thank you for your rewarding 5 star feedback score for our hotel. I will share your review to our team as I know they will join me to thank you for the opportunity of having your business and the chance to serve you. I hope you will come stay with us again on your next trip.
3 out of 5
Recommended
for Families
by MALKfrom Raleigh NC

Fine room, limited breakfast

Posted Sep 17, 2014 on Hotels.com
This hotel was fine for a quick overnight stay. Bed/pillows not very comfortable and room small but great location for our needs. Breakfast was limited. Helpful staff.
Comment from Hotel Management
Nov 22, 2014 by KerryGM, Hotel Management
Hello MALK, Thank you for sharing in details your experience and thoughts about your stay in our hotel. I am sorry that you were not comfortable with our pillows and finds our breakfast served limited. We appreciate your candid feedback because it helps us identify the aspects that we need to improve in order the serve you better. I hope you will stay with us again on your next visit in town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2014
The hotel was nice but needs a little updating and tlc. Staff was great and even gave out a goodie bag to each of us when departing.
Comment from Hotel Management
Sep 18, 2014 by KerryGM, Hotel Management
Hello, We appreciate your candid thoughts about our hotel, thank you for sharing your experience and for taking note of our staff’s effort to make your stay comfortable. I will accelerate your feedback so that this will be used as reference in future improvements. Thank you for your business and I hope we could serve you again the next time you are in town.