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Reviews of Country Inn & Suites by Radisson, York, PA

3 out of 5
Country Inn & Suites by Radisson, York, PA
245 St. Charles Way, York, PA

Reviews

7.6

Good

Rating 10 - Excellent. 282 out of 883 reviews" "
Rating 8 - Good. 305 out of 883 reviews" "
Rating 6 - Okay. 140 out of 883 reviews" "
Rating 4 - Poor. 105 out of 883 reviews" "
Rating 2 - Terrible. 51 out of 883 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Traveled with family and small children
Liked: Staff & service, amenities
There were some people who stayed that were banging on doors at all hours of the night. The property was being painted when we were there. Our room the first night had a strong smell like some kind of air freshener
Stayed 2 nights in Mar 2024
Response from tony on Mar 25, 2024
Thank you.

4/10 Poor

Tony

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needed lots of repairs. Electrical and plumbing. Was very clean. Beds need up grading.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ricneshia

Stayed 2 nights in Sep 2023

8/10 Good

Olufunmilayo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay.
Stayed 1 night in Oct 2023

6/10 Okay

Christine

Stayed 1 night in Oct 2023

2/10 Terrible

cristian

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from tony on Oct 11, 2023
sorry, about your stay.

8/10 Good

Kevin

Stayed 1 night in Oct 2023

2/10 Terrible

Joseph

Disliked: Staff & service, property conditions & facilities
This property was a disappointment. The staff always seemed preoccupied. After sitting on the edge of the bed, I couldn't help but roll to the middle amd then slide toward the headboard. Breakfast was the same each day. No breakfast during the week. The tan in the bathroom when running smelled like something was burning. The wood baseboard in the halls was loose. The room was advertised as nonsmoking, but had an odd smell. The towels had on them dark strands of hair. The booking for the hotel was prepay only. I could not afford to lose the money, so i stayed three nights. Now I'm at the chiropractor.
Stayed 3 nights in Sep 2023

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities
the check in was very difficult and i no longer wished to stay
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Katie

Disliked: Staff & service
Showed up for checkin and was told they were sold out, even though I had a reservation and confirmation.

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where greeted by very friendly staff. Very pleasant and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Aug 2023

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from tony on Sep 1, 2023
Thank you.

4/10 Poor

Ronald

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Air freshener in room was overwhelming. Beds were hard and squeaky. Wifi was useless. Could barely connect to it even within 10 feet of the router. Breakfast offering was bare minimum at best.
Stayed 2 nights in Aug 2023
Response from Customer Care on Aug 24, 2023
Thank you for taking the time to leave us a review. It saddens us to hear that your stay was less than satisfying due to the condition of the bed and the slow Wi-Fi connection. We completely understand how important it is to have a stable internet connection for both personal and business needs. Your valuable comment has been noted and these will be used to monitor and improve the quality and services we offer to our guests. We hope you will give us the chance to welcome you back, so we may ensure your visit is nothing short of excellent.

8/10 Good

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My KIX Trip.
Comfy beds.Clean room.quiet.Friendly check in clerk.Reasonably priced.breakfast not so great.Close enough to York Fair.
Stayed 1 night in Jul 2023
Response from tony on Sep 1, 2023
Thank you

2/10 Terrible

dustin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Stay
Ants in my room. Had to plunge my own toilet after asking front desk 3 times. Very uncomfortable bed, could feel springs in my back. Breakfast was terrible. Pool closed.
Stayed 4 nights in Jul 2023
Response from Customer Care on Aug 3, 2023
Thank you for taking the time to share your feedback. It's saddening to know that your stay was anything less than pleasing due to the service of our staff, the cleanliness of the room, your concern with the toilet, bed and breakfast along with the availability of the pool during that visit. An excellent guest experience is our main concern and it appears that there was a shortfall in the high standards that we endeavor. We greatly value your feedback and it will be shared with our team for further improvements to our service. Hoping that you would give us another chance to present to you a stay that is nothing short of excellent.

8/10 Good

John, Fallentimber

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were amazing and helpful, apologized for pool being renovated.
Stayed 1 night in Jul 2023
Response from tony on Sep 1, 2023
Thank you

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from tony on Sep 1, 2023
Thank you

8/10 Good

NIRVANI

Stayed 1 night in Jul 2023
Response from tony on Sep 1, 2023
Thank you

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from tony on Sep 1, 2023
Thank you

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend to others…
Staff was fantastic. Hotel was very clean. It was quiet and comfortable. I would stay again and recommend to others. Easy access on/off interstate and easy to find.
Stayed 2 nights in Jun 2023
Response from tony on Sep 1, 2023
Thank you

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Terrell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were better than exspected.and the staff was the best.
Stayed 2 nights in Jun 2023

2/10 Terrible

Jeff

Traveled with partner
Disliked: Staff & service
We specifically asked to have our linens changed during a multiple day stay. They never touched our room.
Stayed 2 nights in May 2023
Response from tony on Jun 1, 2023
we are sorry we missed your room. wrong information was past to the housekeeper

2/10 Terrible

Vivian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled bad, the room was never cleaned, the pool was out of order. We had an additional charge and they didn't know how to work it. Also, they didn't want to give us a receipt. Overall a bad experience.
Stayed 3 nights in May 2023
Response from tony on May 30, 2023
sorry to hear your stay was not up to stander. I will check your reservation and get back to you.

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff. Rooms could use new carpet. Everything else was great!
Stayed 1 night in May 2023
Response from tony on Jun 12, 2023
Thgank you

10/10 Excellent

Frederick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff, very clean, beds super comfortable... Will stay there again!!!!
Stayed 1 night in May 2023

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Dixie

Traveled with partner
Liked: Cleanliness
Rooms are clean. Property is clean. No one was at the front desk in the morning to check out. I was informed the staff was resting. Maybe he did a double.
Stayed 1 night in May 2023
Response from tony on Jun 12, 2023
thank you

8/10 Good

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from tony on Jun 12, 2023
thank you

6/10 Okay

Amber

Disliked: Cleanliness, property conditions & facilities, room comfort
Used to be nice, not now
So I’ve stay here before. It used to be $89 per night. But now it’s worn out and run down and $173 per night. The pool is always out of service. Their WiFi was down. Our toilet would not stop running. And the whole first floor smelled like weed. Not worth $173 by my standards
Stayed 1 night in Apr 2023
Response from tony on Apr 17, 2023
Sorry, rate will go up and down depending on the week

8/10 Good

Deena

Traveled with family
Disliked: Amenities
its close to things, restaurants, and tourist attractions. they dont have daily room service, breakfast was sparse and supplies to breakfast were not good. some maintenance needed, painting and fixing things Wifi was sketchy
Stayed 3 nights in Apr 2023

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
There was only one table lamp so the lightening in the room was dark. The bathroom was old and water dripped from the tub spigot. In addition, the show water pressure was very low. I would not stay at this property again.
Stayed 1 night in Mar 2023
Response from tony on Apr 18, 2023
I am sorry your room was not 100% we are working on making things right.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room and condition was fine. The breakfast was a bit sparse. Whst was there was good.
Stayed 1 night in Mar 2023

2/10 Terrible

Cindy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel for work. Checked in late around 11:30 PM and the checkin went okay. When I got to my room it was still dirty. Whoever was there before me - dirty used towel on the floor and shower curtain, soaps all used, trash still present. The bed wasn’t even fully made. Hairs on all the pillows and bedsheet which also had a yellow stain. I slept on top of the blankets with the “extra” pillows and blanket. I requested my room be clean as I went to work the next morning only to come back to them leaving my door opened afterwards. It’s clean now yes, but my door was left opened while I had personal belongings in the room. Very unhappy!!
Stayed 2 nights in Mar 2023
Response from tony on Mar 14, 2023
sorry for you inconveniences, I truly sorry your check in was not right. I will have a talked with my employees.thank you for letting me know.

10/10 Excellent

Tiny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating we were there for some arrangements after our son passed away and they were the sweetest people Thank you for a guite stay. Highly recommend
Stayed 1 night in Feb 2023
Response from tony on Mar 14, 2023
thank you.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, breakfast was very good, room was clean and comfortable, elevator needs work!
Stayed 1 night in Feb 2023
Response from tony on Mar 14, 2023
thank you.

6/10 Okay

Zacharia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from tony on Mar 14, 2023
Thank you

4/10 Poor

Corinne

Liked: Staff & service
Stayed 1 night in Feb 2023
Response from tony on Feb 21, 2023
Thank you

10/10 Excellent

Reba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and realzing
I stayed here the night before my back surgery. My daughter had forgotten to reserve a handicapped room for us but the clerk changed us into one without a problem. Aaron, the clerk, was very pleasant and helpful. He asked me in the morning if it worked out with the shower because he knew that was an important part of our stay, with my preparation for surgery. Everything was clean and I slept well. No noise!!
Stayed 1 night in Feb 2023
Response from tony on Mar 14, 2023
thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from tony on Mar 14, 2023
Thank you.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from tony on Mar 14, 2023
Thank you.

6/10 Okay

Sharon

Traveled with group
Toilet did not function during night. Tried to call the office and hotel room phone did not work. Had to walk down to office and two hours later they still did not come up to repair either. We decided not to stay for the second night.
Response from Customer Care on Jan 20, 2023
Thank you for taking the time to post a review. We're sad knowing that your stay was anything less than pleasing due to the condition of the bathroom and phone during that visit. It is our top priority to provide comfortable accommodation to all of our valued guests and we apologize for any inconvenience this may have caused you. Know that your feedback is truly valuable to us and will be forwarded to the hotel management for further improvement of our services. We hope for another opportunity to make a more favorable impression in the future.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Disappointed
Stayed 3 nights in Dec 2022

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price with luxury
My son was in hospital and my husband and I need a hotel last minute. The staff was very friendly and our room was very nice. Free breakfast next day with homemade waffles was great!
Stayed 1 night in Dec 2022

8/10 Good

Heather

Stayed 1 night in Dec 2022

4/10 Poor

G

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Not very clean and not up to par. Breakfast was poor. Plastic utensils were in bins, not individually wrapped, and milk, butter and cream cheese were in large, shared containers, not individual use. I have never seen this in any hotel, ever, and honestly, it was disgusting.
Response from tony on Jan 4, 2023
sorry, some items where not available to us, rather then having nothing we went with what we could get.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Renee

Traveled with group, Traveled with family
Disliked: Amenities
The pool was closed which was not disclosed on Expedia. The elevator was not that clean and was really delayed. The door would close on you. The continental breakfast was ok. There was a waffle maker. But the butter and cream cheese was in large tubs instead of individual packs and only orange juice for drinks. The front desk lady was really nice.
Stayed 1 night in Nov 2022