Lobby lounge

Reviews of Fairfield Inn & Suites Hershey Chocolate Avenue

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1000 reviews" "
Rating 8 - Good. 224 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Christine

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff was extremely friendly. One downside just not a lot of breakfast options the first day we were there. No toast and not many bagels. Otherwise everything was fine very close to Hershey.
Stayed 2 nights in Apr 2024
Response from Stephanie Sager, Area Director of Sales on Apr 9, 2024
Thank you Christine for your review and feedback. I apologize that the breakfast options were slim during your stay, we had a very large student group in and we could have been better prepared, I will discuss with our breakfast team and ensure this does not happen moving forward. We hope we can host you back again with us in the future!

10/10 Excellent

Yvonne, West Covina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with breakfast included... what could be better?!
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on Apr 9, 2024
Thank you for your review! To answer your question, nothings better than a free hot breakfast to start your adventures in Hershey :)We hope you visit us again soon!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Strait forward
Stayed 1 night in Apr 2024
Response from Stephanie Sager, Area Director of Sales on Apr 2, 2024
Thanks Matt for your review! We hope you enjoyed your stay and would love to welcome you back in the future!

6/10 Okay

Elizabeth

Liked: Staff & service
The mattress on the sofa bed is very poor; it needs to be replaced. The staff was very friendly and kind,
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on Apr 1, 2024
Elizabeth- Thank you for your review and thank you for sharing that observation. I apologize that the sofa bed did not meet your expectations in terms of comfort and I will bring this to the attention of our staff.The Fairfield was recently renovated 2022-2023 with all new furniture, sofas, mattresses, carpeting, etc. to provide our guests with maximum comfort. While we know that they may not be suitable for all guests we do strive to provide the best possible experience for everyone.Thanks again for your feedback and we look forward to hosting you again in the future.

10/10 Excellent

Rachel

Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on Apr 9, 2024
Rachel,Thank you for your review. We hope you enjoyed your stay with us and wish you back again soon!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend this hotel, we had a great staying.
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on Mar 18, 2024
Thank you Paula for your 5.0 review. We are so glad you had a wonderful stay with us and would love to host you and your family with us again soon!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie Sager, Area Sales Manager on Mar 15, 2024
Clifford, Thank you for your 5.0 review on your stay! We are glad you enjoyed your stay and we look forward to hosting you in the future!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Stephanie Sager, Area Sales Manager on Mar 15, 2024
Thank you for your 5.0 review Susan, We are so glad you had an amazing stay and would love to host you again in the future!

8/10 Good

Saurabh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy parking. Helpful staff. Amenities were good. Large common area for breakfast. Overall good . Residual cigarette smoke smell in elevators. Pool water was on cooler side.
Stayed 1 night in Feb 2024
Response from Stephanie Sager, Area Sales Manager on Feb 20, 2024
Thank you for your 4/5 review and feedback. We are glad you enjoyed your stay with us and we hope you come visit again soon. Thank you for bringing up the elevator and pool, we will look into this and ensure its corrected in the future.

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facilities!
Stayed 1 night in Feb 2024
Response from Stephanie Sager, Area Sales Manager on Feb 14, 2024
Joseph, Thank you for your 5.0 review and feedback about our cleanliness! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Kristina

Stayed 3 nights in Feb 2024
Response from Stephanie Sager, Area Director of Sales on Mar 25, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Ivan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be great to get 2-3 electric car chargers.
Stayed 1 night in Dec 2023
Response from Hailey on Jan 24, 2024
Hello Ivan! We at the Fairfield Inn & Suites Hershey were happy to have you as a guest and appreciate you choosing to stay with us during your travels. I will pass that suggest on to management!

10/10 Excellent

Kyriakos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hailey on Jan 24, 2024
Hello Kyriakos! We at the Fairfield Inn & Suites Hershey were happy to have you as a guest and appreciate you choosing to stay with us during your travels.

10/10 Excellent

Ivan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hailey on Jan 24, 2024
Hello Ivan! We at the Fairfield Inn & Suites Hershey were happy to have you as a guest and appreciate you choosing to stay with us during your travels.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephanie, Area Sales Manager on Jan 17, 2024
Linda- Thank you for leaving a 5/5 review! We are glad you enjoyed your stay and we hope you visit us again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay as per usual!
Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Jan 15, 2024
Nicole,Thank you for being a return guest! We appreciate your loyalty and we hope to host you again soon!

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Getaway
Very clean property. Front desk was very friendly, welcoming and helpful!
Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Jan 3, 2024
Marie- Thank you for your 10/10 review and for taking the time to leave us feedback about your stay. We take pride in the cleanliness and service our hotel offers and we are so happy you had a wonderful experience with us. Please think of us next time you visit Hershey PA!

10/10 Excellent

Mital

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have an EV charging option
Stayed 4 nights in Dec 2023
Response from Stephanie, Area Sales Manager on Jan 3, 2024
Mital,Thank you for your review and feedback. Unfortunately we did have a charging station on site but it was recently damaged from a vehicle. We are hoping we can get another one soon. The front desk has a list of places close by that you can charge up before your travels! We apologize for the inconvienence this has caused you and we appreciate that you still provided us with a 5/5 review!

8/10 Good

Krystle

Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Jan 3, 2024
Kyrstle,Thank you for your 4/5 review! We hope you enjoyed your stay and that you think of us again when your travels bring you to Hershey PA.

10/10 Excellent

Odetta

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Stephanie, Area Sales Manager on Jan 3, 2024
Odetta,Thank you for your review! What was your favorite part of your stay?Come again soon!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Jan 3, 2024
Michael, Thank you for your review! We would love to welcome you back again soon.

10/10 Excellent

Alcindo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Jan 3, 2024
Alcindo,Thank you for your awesome review! We are so glad you enjoyed your stay and we hope to host you again soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Dec 28, 2023
Amy thank you for your 10/10 review! We hope to see you again soon!

8/10 Good

Yael

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Dec 28, 2023
Yael, Thank you for your 8/10 review, what could we have done to ensure we received a 10 out of 10?We hope to can make it up to you on your next stay with us in Hershey PA.

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Dec 28, 2023
Wendy- Thank you for leaving your 10/10 review! We hope to host you again soon.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday getaway.
We were in town for a concert at the Giant Center, and took advantage of staying at the Fairfield Inn for 2 nights, and it did not disappoint. We enjoyed the variety of breakfast options that were offered.
Stayed 2 nights in Dec 2023
Response from Stephanie, Area Sales Manager on Dec 28, 2023
Janet,Thank you for your review and feedback! We are so glad to hear you enjoyed your stay with us while visiting for a concert! I am so happy that you loved our breakfast options and we hope you come and visit us again soon!

10/10 Excellent

Mihai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated rooms, clean breakfast area. You can get free hot chocolate after hours. The only minus is the small size for TV, however this was not a issue for us, but may be for others.
Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Dec 28, 2023
Mihai,Thank you for your review and feedback. We appreciate your time and we thank you for mentioning out updated and clean accommodations and hot chocolate bar on the weekends! It is a fan fav. We hope you think of us the next time your travels bring you to Hershey PA!

10/10 Excellent

Michilene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stephanie, Area Sales Manager on Dec 28, 2023
Michilene,Thank you for your 10/10 review. I am so glad you had a wonderful stay with us. We look forward to hosting you again soon.

10/10 Excellent

Assel

Stayed 1 night in Nov 2023
Response from Stephanie, Area Sales Manager on Dec 28, 2023
Assel- Thank you for your review! We would love for you to visit again soon.

10/10 Excellent

Kristen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
5th year in a row staying for business conference. Always a pleasure.
Stayed 5 nights in Nov 2023
Response from Stephanie, Area Sales Manager on Dec 5, 2023
Kristen,Thank you for your review and feedback and thank you for choosing us for the 5th year! That is great to hear. I hope you continue to choose the Fairfield Marriott Chocolate Avenue when your travels bring you to Hershey PA! We look forward to seeing you next year. Happy Holidays.

2/10 Terrible

Kari

Stayed 2 nights in Nov 2023
Response from Stephanie, Area Sales Manager on Dec 28, 2023
Kari,Thank you for your review, please reach out to the management team to discuss your stay and review rating. I apologize that you did not have a good experience with us and we hope to make it right for you in the future.

10/10 Excellent

Madelaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My brother and I stayed in 3 different Fairfield Inn 3 nights in a row during our travels and this one was the best to both of us. I loved the breakfast, I’d rank it 1st while my brother ranked it 2nd. This location had a ton of options for food in the morning which was great because I have dietary restrictions and could actually eat food and not just have a bagel with nothing on it. Staff were very nice. Room was clean. Location was great. I think my only complaint would be the fact that the rooms only have privacy curtains not room darkening shades. The light that comes in makes it harder to sleep but that is truly my only issue with the property. There were A LOT of kids here due to us being near Hershey Park so breakfast was a little loud and not as peaceful of a morning but I don’t blame anyone for that. Overall a really great stay. This hotel was a great location, great food, great staff.
Stayed 1 night in Nov 2023
Response from Stephanie, Area Sales Manager on Dec 5, 2023
Madelaine,Thank you for your review and your feedback. I appreciate your number 1 ranking ! We try our best to accommodate everyone for breakfast as we know there are many different dietary needs. I am so glad you enjoyed the breakfast options we had for you. Thank you for also understanding that we are in the heart of Hershey and tons of families and kids stay with us regularly. I hope you stay with us on your next visit to Hershey PA!

10/10 Excellent

idriss, bensalem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent custom service and great location
Stayed 1 night in Nov 2023
Response from Stephanie, Area Sales Manager on Dec 5, 2023
Idriss,Thank you for your 5/5 review! That's wonderful that you loved the location of our property, just minutes from all Hershey has to offer. We strive for amazing service and I will pass this information onto our staff ! We hope you visit us again soon.

6/10 Okay

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room had this buzzing sound going off the ENTIRE night as well as a faulty AC unit. Walls were paper thin, and we were able to hear EVERYTHING in the other rooms. BUT it was clean and the room was nice even though our stay was just "OK" at best.
Stayed 1 night in Oct 2023
Response from Stephanie, Area Sales Manager on Dec 5, 2023
Joanne, Thank you for your feedback. I apologize you did not have a great stay with us. Please contact our hotel directly so we may make it up to you. Thanks again for your review and have a lovely day.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was decent
Stayed 2 nights in Oct 2023
Response from Stephanie, Area Sales Manager on Dec 5, 2023
Jennifer,Thank you for your review. Breakfast is ever changing with our brand and we try our best to accommodate everyones preferences, sorry we missed the mark on this for you. I hope we have the opportunity to make this up to you in the future.

10/10 Excellent

Linda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was delightful and the dining area was more than adequate to accommodate guests.
Stayed 1 night in Oct 2023

10/10 Excellent

Frank

Stayed 1 night in Sep 2023
Response from Stephanie, Area Sales Manager on Dec 5, 2023
Frank,Thank you for your 5/5 review. We are so glad that you had a great stay with us and we hope you visit again soon.

2/10 Terrible

Sean

Stayed 1 night in Sep 2023
Response from Stephanie, Area Sales Manager on Dec 5, 2023
Thank you for your review. If you had concerns during your visit that you would like to discuss, please reach out to the hotel directly so we may make it right for you.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Sep 2023
Response from Stephanie, Area Sales Manager on Sep 28, 2023
Matthew,Thank you for your reivew about your recent stay with us! We hope you enjoyed your stay and we would love to welcome you back again soon.

10/10 Excellent

Eliane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed newer on the inside
Stayed 3 nights in Sep 2023
Response from Stephanie, Area Sales Manager on Sep 26, 2023
Eliane-Thank you for your review and feedback. Our property is over 10 years old actually but in 2022 we were fully renovated. I am so glad you enjoyed the property and we hope to have you back with us again soon.

10/10 Excellent

Daniela Romanova

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Stephanie, Area Sales Manager on Sep 26, 2023
Daniela, Thank you for your review! We hope you had an amazing stay and would love to host you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KLee
Beautiful property. Very clean & updated. Staff very welcoming & helpful. Definitely stay here again
Stayed 1 night in Sep 2023
Response from Stephanie, Area Sales Manager on Sep 11, 2023
KLee, Thank you for your 10/10 review and thank you for your feedback about the staff and property. We are so glad you had a great stay with us and hope to host you again soon!

10/10 Excellent

Libby

Liked: Staff & service, property conditions & facilities
Very nice, my husband especially enjoyed the big breakfast they had. We had a lovely time and everyone was nice.
Stayed 3 nights in Sep 2023
Response from Stephanie, Area Sales Manager on Sep 11, 2023
Libby- Thank you for your 5/5 review! Im glad you enjoyed our free hot breakfast options and we hope to see you again soon.

10/10 Excellent

Marie

Stayed 3 nights in Aug 2023
Response from Stephanie, Area Sales Manager on Sep 11, 2023
Thank you for your review Marie! Come again soon.

8/10 Good

Cinda

Stayed 1 night in Sep 2023
Response from Stephanie, Area Sales Manager on Sep 11, 2023
Cinda,Thank you for your review! What could we have done better to ensure your next stay is a 10/10!?

4/10 Poor

Amy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Over prices
The staff were all very nice, and the woman who manages breakfast is an angel. The room was too expensive for just an average room with an average breakfast and a teeny tiny pool, no hot tub.
Stayed 3 nights in Sep 2023
Response from Stephanie, Area Sales Manager on Sep 6, 2023
Amy- Thank you for your review. I am sorry you did not have a pleasant experience. Unfortunately the Fairfield does not have a hot tub, instead we have an indoor heated salt water pool. I will pass your feedback along to our breakfast staff and we hope that you decide to give us another opportunity to serve you in the future!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Stephanie, Area Sales Manager on Sep 7, 2023
Nicole,Thank you for your 10/10 review! We hope to host you again soon.

10/10 Excellent

Rany

Liked: Cleanliness, staff & service, property conditions & facilities
Well organized 24 hour coffee Clean spacious room
Stayed 2 nights in Aug 2023
Response from Stephanie, Area Sales Manager on Sep 6, 2023
Rany,Thank you so much for your 5/5 review! We appreciate your feedback about our clean accommodations and 24 free hot coffee! We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Hershey!
Great hotel! The location is close to Hersheypark, outlets, and other Hershey attractions. Overall the hotel was updated and clean. The room was clean and nicely decorated. Amenities were good. We stayed here for the free breakfast and indoor pool--we never got to use the pool but it looked like it was in good shape, and breakfast was good. Lots of options to eat. Overall I would stay here again and highly recommend it.
Stayed 1 night in Aug 2023
Response from Stephanie, Area Sales Manager on Aug 30, 2023
Thank you so much for your 10/10 review on your recent stay with us. We enjoyed reading about our perfect location, clean and updated accommodations, free hot breakfast and your recommendation to our future guests! Thank you for visiting and we hope to host you again soon.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff extremely nice and property spotlessly clean. Will definitely stay here again.
Stayed 2 nights in Aug 2023
Response from Stephanie, Area Sales Manager on Aug 29, 2023
James,Thank you for your 5/5 review! We appreciate your feedback and so glad to hear you had an amazing stay with us. I will pass this information along to our staff! We hope to host you again soon.