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Reviews of Four Points by Sheraton York

3 out of 5
Four Points by Sheraton York
1650 Toronita Street, York, PA

Reviews

7.6

Good

Rating 10 - Excellent. 268 out of 799 reviews" "
Rating 8 - Good. 253 out of 799 reviews" "
Rating 6 - Okay. 147 out of 799 reviews" "
Rating 4 - Poor. 91 out of 799 reviews" "
Rating 2 - Terrible. 40 out of 799 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Tetyana

Stayed 2 nights in Feb 2024

6/10 Okay

Tyna

Business traveler
My room was not the best
Stayed 5 nights in Feb 2024

4/10 Poor

Brittany

Stayed 1 night in Feb 2024

4/10 Poor

Caitlyn

Traveled with family
We had no hot water at all
Stayed 2 nights in Feb 2024

8/10 Good

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great indoor pool! Fun place to stay for a quick getaway!
Stayed 1 night in Feb 2024

4/10 Poor

Stacy, Felton

Traveled with family
Disliked: Property conditions & facilities
Gave us the wrong room and claimed they don’t even have the rooms that show online. Door to room barely shut. One elevator wouldn’t work going up. We had to get off and wait for the second one. Thin walls. Could hear people in the bathroom next to us actually using the bathroom. Toilet barely flushed. Shower barely drained. Only good part was the breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was out of service. 😓that made me sad
Stayed 1 night in Feb 2024

10/10 Excellent

Lorraine

Stayed 1 night in Feb 2024

6/10 Okay

Bridgetteu

Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Jamia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly do not recommend. Staff is terrible especially the boss. Would never book here again!
Response from Team Four Points York on Jan 29, 2024
Dear Guest, Thank you for your feedback. However, please note that your bad experience with us is only because of your behavior. You are such a terribly bad person and doesn't deserve to stay in any of the Hotel. Please note that we would not be entertain your stay with us and have black listed you. Thank you.

10/10 Excellent

Swantain

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2023
Response from Team Four Points York on Jan 29, 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Gerard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Four Points York on Jan 29, 2024
Thank you for your Feedback. Hope to see you again.

2/10 Terrible

cynthia

Stayed 1 night in Dec 2023
Response from Team Four Points York on Jan 29, 2024
Thank you for your Feedback. Hope to see you again.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
I bought the option with breakfast included. The hotel staff tried to tell me only (2) out of the (4) of us had breakfast. They also asked me for a breakfast slip that wasn’t given to me during check-in. (1) elevator doesn’t work properly..they told me to push the numbers hard. I will never stay here again
Stayed 1 night in Dec 2023
Response from Team Four Points York on Jan 29, 2024
Thank you for your Feedback. We would look to improve the same and hope to see you again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Team Four Points York on Jan 29, 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Dec 2023
Response from Team Four Points York on Jan 29, 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Terrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Four Points York on Jan 29, 2024
Thank you for your Feedback. Hope to see you again.

6/10 Okay

Carrie

Stayed 1 night in Dec 2023
Response from Team Four Points York on Jan 29, 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Sylah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Team Four Points York on Jan 29, 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Ciara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay with updated amenities. Breakfast could be included though in the price
Stayed 1 night in Nov 2023

10/10 Excellent

Cathleen

Stayed 2 nights in Nov 2023
Response from Team Four Points York on Nov 27, 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Nice, clean hotel. Hot water in the shower. Friendly staff. However, a very noisy ac unit. Couldn't sleep. But, they put us in a different room for the second night. Nice TV
Stayed 2 nights in Oct 2023
Response from Team Four Points York on Nov 27, 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. Also would like to thank you for your raised concern, that shall be looked after. We look forward to welcoming you again soon. Kind Regards

6/10 Okay

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very expensive for the area. Outlets in the room by the beds didn’t work.
Response from Team Four Points York on Oct 16, 2023
Dear Guest, Thank you for sharing your feedback with us. We would like to thank you for your raised concern, that shall be looked after. We look forward to welcoming you again soon. Kind Regards

10/10 Excellent

Igor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value for the money.
Stayed 3 nights in Sep 2023
Response from Team Four Points York on Sep 19, 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards, Team Four points

2/10 Terrible

Nashwania

Stayed 1 night in Aug 2023
Response from Team Four Points York on Sep 13, 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We will certainly address the issues pointed out by you and ensure we provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a convenient location, quiet and clean. The only thing I would change is the alarm clock which we didn't know was even there until it went off at 6am. The room next door to us went off automatically 15 min after ours but there was no one there to shut it off...
Stayed 1 night in Aug 2023
Response from Team Four Points York on Aug 7, 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. Also would like to thank you for your raised concern, that shall be looked after. We look forward to welcoming you again soon. Kind Regards, Team Four points

2/10 Terrible

David

Traveled with family
The room we booked was not what we got! The Expedia representative I spoke with before the trip assured me this was what was booked. I asked her because their were five of us! She said it would be a separate living area and separate bedroom with two queen beds. We stayed for the weekend and wanted room to move about in our hotel room but that didn’t happen. Our room we got was totally cramped with five people in a room. The breakfast was not a hot breakfast there supposedly were pipes broke in the kitchen. Nothing was as expected. The hotel said they couldn’t do anything because we booked through Expedia and had to change it through them. The hotel tried to give us a king suite but we had five people. Just ridiculous and a Bummer! This was Expedia’s fault for not verifying everything with the hotel! You just have the representatives say whatever and take our money & run! The hotel blames Expedia and Expedia blames the hotel. Makes no sense.
Stayed 2 nights in Aug 2023
Response from Team Four Points York on Sep 3, 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We will certainly address the issues pointed out by you and ensure we provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

10/10 Excellent

Tiffanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Staff were friendly. My kids loved the pool and hot tub.
Stayed 1 night in Jul 2023
Response from Team Four Points York on Aug 7, 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards, Team Four points

2/10 Terrible

adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was terrible went to front desk to pick up room key rep could not find room even though I had pre check in room smells bad and was denied breakfast cause they couldn't find it in system so I left never will come back again rude rep Lucy
Stayed 1 night in Jul 2023
Response from Martin Tayac on Jul 22, 2023
Good evening Mr. Adam, I was made aware of your situation, and I have been in contact with Expedia directly because your reservation was input as the wrong rate by expedia, which prevented us from seeing the Breakfast included.When it comes to the check-in experience, would you be able to provide some more details about how terrible your experience was, I want to make sure it is addressed with the associate that checked you in.I will be in contact with the F&B Manager to make sure that the breakfast attendant issue you experienced is also addressed.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a last minute booking as we were not happy with our original hotel. Everyone was extremely polite and helpful. Very clean in room, pool and all common areas.
Stayed 2 nights in Jul 2023
Response from Martin Tayac on Jul 20, 2023
Good afternoon Mrs. Stephanie, I am glad to hear we were able to satisfy your needs, after a poor experience elsewhere. We thrive to provide the best guest service to everyone that walks through our doors. We hope to see you again for a future stay!

10/10 Excellent

Ahmad S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service , top personalities working at the service desk thank you again hope to visit soon again Thank you Ahmad
Stayed 2 nights in Jul 2023
Response from Martin Tayac on Jul 20, 2023
Good afternoon Mr. Ahmad. I am glad you had a great experience where with us at Four Points York. We hope to see you again for a future stay! Have a great day!

10/10 Excellent

Philip, Cordova

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property has been recently renovated and is lovely, food service could have been more timely, yet in general, it’s a great place to stay
Stayed 2 nights in Jul 2023
Response from Martin on Jul 13, 2023
Thank you for your kind review of our hotel. I have passed on your comments regarding our food service timing and will be looking forward to do better next time you stay with us. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay friendly staff
Stayed 1 night in Jun 2023
Response from Martin Tayac on Jun 27, 2023
Thank you for your kind comment, we hope you enjoyed your stay with us at Four Points York, and hope to see you again for a future visit!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome help from front desk
Stayed 3 nights in Jun 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your kind words Mark, our team's goal will always be the serve and assist guests in the best way possible. Hoping to see you back in our hotel during a future visit.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your positive review. The staff at the Four Points by Sheraton York appreciates it and is looking forward to see you back in our hotel during a future visit.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your great review Mark. The Four Points by Sheraton York team looks forward to seeing you again for a future stay.

8/10 Good

Sherae

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your kind review Sherae. The entire team of the Four Points by Sheraton York appreciates it, and will be ooking forward to seeing you again for a future visit.

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for the great review Cassandra. THe entire team at the Four Points by Sheraton York appreciates it and will be loking forward to seeing you again for a future visit.

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows
My only complaint was the pillows on the bed were not very supportive. They were too soft. However, that's just a personal opinion.
Stayed 2 nights in May 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your great review Anthony. I apologize for the lack of support you experienced from our in room pillows. The entire team here at the Four Points by Sheraton York will be looking forward to seeing you again in a future visit, and will try to accomodate your pillow prefrence best we can!

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your great review Tim. The entire team at the Four Points by Sheraton York appreciates it and will be looking forward to seeing you again for a future visit.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your great review Vincent. The entire team at the Four Points by Sheraton York appreciates it and will be looking forward to seeing you again for a future visit.

8/10 Good

Shantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your great review Shantel. The entire team here at Four Points by Sheraton York appreciates it and will be looking forward to seeing you again for a future visit.

8/10 Good

Max

Stayed 2 nights in Apr 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your great review Max. The entire team at Four Points by Sheraton York appreciates it and wil be looking forward to seeing you again for a future visit.

10/10 Excellent

Inesha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and conveniently located near shopping and dining. I will stay again for our next event in PA
Stayed 2 nights in Apr 2023
Response from Martin Tayac on Jun 13, 2023
Thank you for your great review Ines. The entire team at Four Points by SHeraton York appreciates it and will be looking forward to seeing you again for a future visit.

6/10 Okay

Lloyd

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room. Cloudy pool. Closed hot tub.
Stayed 1 night in Apr 2023
Response from Martin Tayac on Jun 13, 2023
Good afternoon Lloyd. I apologize for the inconvenience of having the hot tub closed during your stay. Our goal will always be to provide the best product possible and the hot tub was in need of renovation and is now back up and running. The entire team at Four Points by Sheraton appreciates the feedback and will be looking forward to seeing you again for a future visit, during which you'll be able to enjoy the newly renovated hot tub.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Team Four Points York on Sep 3, 2023
Thank you for your feedback.

2/10 Terrible

Greg

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overbooked the property and was not able to comfortably accommodate us when we booked a room with two doubles; gave us a king. One elevator was broken and we couldn’t get off on our floor; Had to go up or down one and walk. Hot tub was broken. Pool staff was friendly. Overall poor experience. We weren’t the only people with room issues
Response from Team Four Points York on Sep 3, 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We will certainly address the issues pointed out by you and ensure we provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

2/10 Terrible

Chelsea

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Xue

Traveled with family
Disliked: Staff & service, amenities
Unfriendly and unprofessional staffs.
Stayed 2 nights in Mar 2023
Response from Team Four Points York on Sep 3, 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We will certainly address the issues pointed out by you and ensure we provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards