Ratings based on 364 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom adrian, michigan

Nice hotel, close to all the attractions

Posted May 17, 2015
Me and my husband enjoyed this hotel, one of the best we've been to. We definitely will be back!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom WV

Close to Hershey Park.

Posted May 10, 2015
The employees need to watch the pool better. There were unsupervised children in the pool area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Excellent!!!

Posted Apr 26, 2015
Nice hotel, close to everything in Hershey. Everything was great and the breakfast was fabulous.
Comment from Hotel Management
Apr 27, 2015 by Joelle Carrier -Task Force Manager , Hotel Management
Thank you for taking the time to share your experience with us. We strive to make everyone feel at home and a part of the family while with us. We hope to see you back soon.
3 out of 5
by A verified traveler

Too noisy

Posted Apr 20, 2015
The hotel was booked solid with teenagers on a class trip. The noise, door slamming and shouting didn't stop until well past midnight. Tricky for those in town for business the following day.
Comment from Hotel Management
Apr 27, 2015 by Joelle -Task Force Manager , Hotel Management
Thank you for taking the time to let us know about your trip to our hotel. I am so sorry you did not have a restful time due to the noise. I know how important a good night sleep is when you are travelling for work. I hope you give us another chance and stay with us again.
4 out of 5
Recommended
for Families
by A verified travelerfrom New york

Nice hotel, even though it's under construction.

Posted Apr 11, 2015
Pros: It had a swimming pool and hot tub.
Cons: More breakfast variety. It is pet friendly, but I would rather not be eating breakfast with animals.
Location: It was near Hershey and 30 minutes to Lancaster County.
We stayed three nights, hotel staff was very friendly and accommodating. We had a suite, lots of space for a family of three. I would recommend this hotel.
Comment from Hotel Management
Apr 27, 2015 by Joelle, Hotel Management
Thank you for taking the time to review our property. We are working hard to make it even better for your next visit to the area.
1 out of 5
by A verified traveler

Great Hotel with Unfortunate Event

Posted Apr 6, 2015
My girlfriend and I booked this hotel in anticipation of a day at Hershey Park. We picked this hotel after reading the other reviews. When we arrived, we found an extremely clean hotel and parking area that was obviously very well maintained. After walking and speaking with the gentleman at the front desk, we proceeded to our room. It was everything we had expected if not more. We got ready for a great night in downtown Hershey and went out. After a night of eating and drinking at Houlihan's (great restaurant by the way), we went back to the room, showered, and went to sleep. Shortly after we fall asleep, the fire alarm begins to go off. After being woken up by the horrible sound, getting dressed, and walking to the front desk, it seems it has gone off because someone pulled the alarm. Returning the room, my girlfriend and I went back to bed. From 12:00 a.m. to 6:00 a.m., the fire alarm would randomly go off, terrifying myself and girlfriend, while waking us up out of a sound sleep. It was a truly disastrous evening filled with little to no sleep. When it came time to check out, we expressed our concerns to the front desk, who blew us off and seemed to care less. We received no explanation as to why the alarm was set off 6 or more times or an apology. Based on this sole evening, I am not sure I would return to this hotel. While the rooms were nice, the experience was just god awful. Needless to say, we walked around Hershey Park completely exhausted, forcing us to leave early
Comment from Hotel Management
May 1, 2015 by Joelle -Task Force, Hotel Management
Thank you for taking the time to share your experience with us. I am terribly sorry for the unfortunate series of events that lead to your disappointing stay. I can assure you this is not the norm at our hotel and I hope you do give a us a second chance.
3 out of 5
Recommended
for Everyone
by A verified traveler

Besides the fire alarm going off 3 times ...

Posted Apr 6, 2015
The staff was friendly and very helpful. The rooms were older and the bathroom could have been cleaner. The fire alarm went off 3 times in one night with no explanation given. It is a convenient location but needs updating ( which I believe they are in the process of doing).
Comment from Hotel Management
May 1, 2015 by Joelle -Task Force , Hotel Management
Thank you for taking a moment to let us know how your stay was. I am so sorry the alarm went off and disturbed you. We have the alarms to keep everyone safe in the case of a real fire, but sometimes can be annoying when there is not a real threat. I hope you stay with us again during your next trip to Hershey. Our renovations are coming along and the hotel is looking great!
5 out of 5
Recommended
for Everyone
by A verified traveler

Love it

Posted Mar 30, 2015
I was impressed with the staff and how big the room was. It was like an apartment!
Comment from Hotel Management
May 1, 2015 by Joelle -Task Force , Hotel Management
Thank you for your feedback on your stay at our hotel. I am so pleased your stay went well and look forward to welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
My Family Stayed For The PIAA State Basketball Championship. We were very close to Giant Center also are a great breakfast provided by the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

A lovely surprise!

Posted Mar 22, 2015
30 years ago when my husband began his travel career, he always stayed at Hampton Inns. It was nice to know that when I needed a hotel at the last minute that I could trust Hampton Inn. The bed was the most comfortable bed, and the hotel was quiet. Just what I needed.