Thank you for sharing your Red Lion Hotel Harrisburg Hershey experience with us. We appreciate feedback from our valued guests. My apologies for the confusion with the board games and puzzles. We stopped offering that several years ago. Children under the age of 18 are not permitted in the Jacuzzi. We will allow children 12-18 in the exercise room with their parents. Thank you for your business. We welcome the opportunity to serve you again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

We are delighted to receive such wonderful feedback, thanks. We enjoy offering complimentary room upgrades whenever available. Thank you for your business. We look forward to welcoming you back again. Breakfast is on us - #smiles.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for your business and rating, James. We are thrilled to learn that you had a wonderful experience with us. We hope to welcome you back again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thanks for sharing your Red Lion Hotel Harrisburg Hershey visit with us. Clean and accommodating are qualities we want everyone to experience when they visit the friendliest hotel in the country. We appreciate your business and hope to welcome you back again.Friendliest regards,Randall J. Stuart, CHA, CHMEGeneral Manager

It's wonderful to read your recent stay was very good. We appreciate when a valued guest shares their experience with us. Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

We appreciate your time and courtesies in sharing your recent Red Lion Hotel Harrisburg Hershey experience. Our hospitality promise is centered around meeting the expectations of our valued guests. If for some reason we don't, we promise to make it right. The hot tub is back up and running! We look forward to welcoming you back again soon.Kindest regards,Randall J. Stuart, CHA, CHMEGeneral Manager

We are pleased to read you enjoyed the complimentary room upgrade, and the service provided by Jon. We strive to exceed our valued guests' expectations 24/7.Thank you for your business.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for taking a moment to share your experience with us. We value guest feedback and appreciate when they acknowledge the performance of a team member. Heather will be happy to learn of your kind words.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for taking a moment to rate your visit with us. We are delighted to learn that you found our service and accommodations enjoyable. We appreciate your business and hope to welcome you back again. Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

We are happy to learn you found great value during your recent visit to the friendliest hotel in the country - #smiles.Thank you for your business and sharing your stay with us. We hope to welcome you back again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for rating your Red Lion Hotel Harrisburg Hershey experience with us. We are happy to learn it was very good and hope you will consider us again should your travel plans bring you back to the Harrisburg Hershey region. Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for sharing your Red Lion Hotel Harrisburg Hershey experience with us. We are pleased to read you found our 1st floor pet-friendly guest rooms ideal for your furry family member. We appreciate your business and hope to welcome you back again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you, John. Red Lion Hotel Harrisburg Hershey is thrilled to learn of your 5 STAR experience. We strive for such an experience and look forward to serving you again.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you, Shelley. We are happy to learn Red Lion Hotel Harrisburg Hershey met your expectations. As a valued guest, we strive for such an experience.We are grateful for your business and hope to welcome you back again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for your business and rating, Jessica. We value the ratings and feedback our guests provide us. We hope you found our service and accommodations enjoyable. We welcome the opportunity to serve you again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

We regret to learn your experience with us did not meet your expectations - all apologies. We strive to provide comfortable accommodations for our valued guests 24/7. Should we fail, we want to know immediately. If there is something we can improve upon, please let us know, as we want to make it right.Thank you for your business. Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager

We are pleased to read you enjoyed the complimentary upgrade and that you found our staff to be awesome - #smiles. Red Lion Hotel Harrisburg Hershey wants nothing but the best for our valued guests 24/7. We appreciate your business and recommendation to future travelers looking for the same great experience.Happy holidays,Randall J. Stuart, CHA, CHMEGeneral Manager

We are thrilled to read you find our service and accommodations to be fantastic. Clean and accommodating are top priorities for us. Thank you for your business and recommendation.Happy holidays,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for taking a moment to rate your Red Lion Hotel Harrisburg Hershey experience with us and the travel community. We strive to deliver on our promise of complete satisfaction and thrilled we were able to achieve it with your stay - #smiles.Thank you for selecting us as your lodging choice.Happy Holidays,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for continuing to select Red Lion Hotel Harrisburg Hershey as your lodging choice when visiting our region. Warm and friendly greetings await all our valued guests. Clean, comfortable, and plenty to do without leaving the property are qualities we want every guest to experience when staying with us.Happy holidays to you and yours.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Dear Adaias,It's unfortunate that you would rate your experience with us so negatively when in fact your never stayed with us. We take guest feedback very seriously and hope that you're able correct this mistake.We welcome the opportunity to serve and accommodate you should your travel plans bring you to the Harrisburg Hershey region. Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for your business and feedback. We are thrilled to learn you had a great stay - #smiles.We hope to welcome you back again should your travel plans bring you back to our region.Happy Holidays,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for having selected us as your lodging choice. We are honored to have had the opportunity to serve and accommodate you during your previous visit with us here at Red Lion Hotels!

We appreciate your business and rating, Herbert. We want the best for our guests and hope you found our service and accommodations enjoyable.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for sharing your visit with us. We value guest feedback, always using it to better understand the needs of our guests. Guests traveling with furry family members enjoy the convenience of our patio ground level pet friendly rooms. Our hot tub (spa) is located outdoors. It may have been a windy day, as the odor of chlorine should never be as issue. We will address the mattress in the guest room assigned to you.Thank you for your business.Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you, Chang.We are thrilled to learn of your complete satisfaction - goal accomplished. Red Lion Hotel Harrisburg Hershey is passionate about delivering on our hospitality promise 24/7. Our full-service accommodations offer something for everyone.We appreciate your business and look forward to welcoming you back again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

We are thrilled to learn you had an excellent stay with us - #smiles. Our full service accommodations and convenient location to various attractions, retail shopping, and dining offer great value for families.Thank you for your business. We look forward to serving you again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for taking a moment to share your recent Red Lion Hotel Harrisburg Hershey experience with us. We realize the need to renovate our guests rooms. We replaced TVs, PTAC units, and added refrigerators and microwaves in each room. Most recently, we upgraded our door lock system with RFID locks. We are reviewing plans for additional renovations in 2024 and hope to roll them out in Q2. We appreciate the recognition of spacious, clean, comfortable and super friendly - #smiles. Thank you for your business.Kind regards,Randall J. Stuart ,CHA, CHMEGeneral Manager

Thank you for your rating, Peggy. We are happy you had an excellent experience with us - #smiles. We appreciate your business and hope to welcome you back again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for the 5 star rating, Thomas. We strive for such and experience and hope to have another opportunity to accommodate you again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for your business and rating. We value the feedback from our guests, especially if there is an opportunity to improve. It appears we did not achieve our goal of complete guest satisfaction during your stay. We hope to you were able to share your comments with our guest services team, as we are passionate about addressing any concerns immediately. Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager

We are thrilled to receive such wonderful feedback regarding our team. Our passion to ensure all our guests have an enjoyable experience is very important to us.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

We regret to learn your experience with us did not meet your expectations - my apologies. We strive to ensure every guest has an enjoyable visit when selecting us as their lodging choice. If time permits, we would be interested in learning where we can improve.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for making the entire team at Red Lion Hotel Harrisburg Hershey smile with your feedback - #smiles. We strive for such an experience and appreciate receiving your perfect rating.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for sharing your recent experience with us. We are happy you found our service and accommodations very good. We appreciate your business and hope to welcome you back again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for rating your experience with us. We are thrilled to receive your perfect rating - #smiles. We appreciate your business and hope to accommodate you again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you, Jessica. Your perfect rating is something we strive for 24/7. We're thrilled you found our service and accommodations excellent.We appreciate your business.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for taking a moment to share your experience with us. We are sorry to read the of the inconvenience with the neighboring guest. We encourage our guests to reach out to us at the front desk if they need assistance and we will address any concerns they may have immediately. We do offer a bed and breakfast package. We appreciate your business and hope to welcome you back for the 2024 RV show. Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

We appreciate your time and courtesies in rating your experience with us. 5/5 is fantastic news to our team.Thank you for your business. We hope to have another opportunity to serve and accommodate you again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for your business and rating. We are happy to learn your visit was very good, and hope to have another opportunity to welcome you back should your travel plans bring you back to the Harrisburg Hershey region.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for recognizing the commitment to service excellence provided by Terrence. He certainly deserves it. I shared your kind word with him and the entire staff. We are grateful for your business and high recommendation to future travelers looking to receive the same type of experience.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for sharing your visit with us. I'm sorry to learn you did not notice the slight incline when entering the bathroom in your guest room. We appreciate your business and hope to have another opportunity to serve and accommodate you.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Pet-friendly greetings from the Red Lion Hotel Harrisburg Hershey. Furry family members love our accommodations on the ground level. The access to the courtyard area makes it extremely convenient. Thank you for selecting us as your lodging choice. We hope to welcome back again when traveling through our region.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank for for taking a moment to make us all smile with your wonderful feedback. Our commitment to service excellence is a hallmark of the Red Lion Hotel Harrisburg Hershey. We appreciate your business. Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for taking a moment to share your Red Lion Hotel Harrisburg Hershey visit with us. We regret to learn your stay was not what we strive for when preparing to serve and accommodate you. We identified the odor coming from the room beside yours and addressed it immediately. We also made the repairs to the room assigned to you. I appreciate your time and courtesies in speaking with me after receiving your feedback. We are thrilled you will give us another opportunity to welcome you back when visiting our region. It will be much improved. Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager

We are thrilled you found your Red Lion Hotel Harrisburg Hershey stay fantastic - #smiles. Our commitment to service excellence starts and ends with kindness.Thank you for your business.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for sharing your Red Lion Hotel Harrisburg Hershey experience with us. The outdoor pool is certainly a big hit this time of year. We hope all you were able to enjoy all our other amenities, and found our accommodations comfortable and inviting.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

A rating of 5 from a valued guest is fantastic news! We strive to deliver on our promise of complete guest satisfaction 24/7.Thank you for your business.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for rating your Red Lion Hotel Harrisburg Hershey experience with us. We valued customer ratings and are happy to learn your visit was very good.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager

Thank you for taking a moment to rate and review your recent Red Lion Hotel Harrisburg Hershey experience with us. We take guest feedback very seriously and regret to learn not having the restaurant open during your stay caused such an inconvenience - my apologies. These decisions are not easy when we upset a valued guest such as you. Great point on communicating to our guests when there is a last minute decision on dining service. Should we have the opportunity to serve you again, we will deliver a meal to your room. We appreciate your business and hope to welcome you back again.Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager