Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
67% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Kim from Philadelphia suburbs

Disappointing -- pricey small room, no hot water

Posted Mar 19, 2014
Pros: The Circular Dining Room has good food and a nice wine list. Waiter there was pleasant and attentive.
Cons: Customer service. Room size/rate.
Location: Central Pennsylvania - Hersheypark for summer activities. Not much in the winter.
I had an OK pre-dinner experience at the lobby bar and a wonderful meal in the Circular Dining Room. However, my hotel room was quite small (Queen bed took up most of the room) with a ridiculous rate for a small room in the middle of central Pennsylvania (much higher than other hotels in the area). It was very disappointing to awaken in the morning and to turn on the water to shower, only to find no hot water. I was unable to shower as it was far too cold to do so--not good when heading to work. I reported this to the desk clerk when checking out, and although he noted it on a memo pad, he offered me nothing--not even a chance to talk to a manager. I intend to write to management to see if the hotel redeems itself, but my opinion of this hotel today is not a positive one. For a hotel that wishes to distinguish itself from other nearby hotels as being "finer" than the rest, the lack of good guest relations is disappointing at best (especially given the room rate and the fact that the hotel had only 35-40 guests that night).
5 out of 5
for Everyone
by Campbell from Saudi Arabia

Very Nice Cottage

Posted Dec 30, 2013
Stayed in the cottages over Christmas and it was wonderful.
5 out of 5
for Everyone
by Rick from Houston, TX, USA

A very welcomed stay.

Posted May 30, 2013
Pros: Friendly and helpful staff
Location: Good location for other attractions
I have never been so more welcomed at any hotel. The staff was superb!
5 out of 5
for Everyone
by A verified traveler

Historic Hotel in Hershey PA

Posted Feb 27, 2013
Lovely historic hotel with amazing grounds right across from Hershey Park. It is not a cheap hotel but the well kept rooms and great public spaces were worth the expense.
4 out of 5
for Couples
by A verified traveler from Reading, PA

Oasis in Hershey

Posted Feb 4, 2010
A very enjoyable place to spend the weekend away. Did not have the opportunity to use the spa but will definitely try it next time. Breakfast in the Circular Dining room is very nice.
3 out of 5
by A verified traveler from New Jersey

To much money for to little

Posted Jan 20, 2010
This is my second year in a row going to the Hotel Hershey. Each January I book a spa treatment for myself and a friend or family member. Last year it was my best friend. They put us in a nice room, big, pretty view of the back garden - end of hallway - quiet - opposite end of the spa and pool area. The stay was nice and enjoyable - although over priced. This time I took my sister in law - we got a smaller room (although I asked for the same type of room - two double beds) - last year it had a nice table with two chairs we could sit and chat - this year just a 1 chair in the room. Last year it was overall a nicer room -space and decor. This year the room was near the spa and pool ares - which seemed to have a chlorine smell outside the room door. OVerall the only reason I stay there is for convenience because of the spa treatment in the morning. The room is overpriced. The quality seemed to have gone down! I did eat at the Harvest restaurant this time and the food was good - the deserts they have in little shooter glasses were delicious!!!!! The spa treatments are nice and my friend and sister in law appeared to enjoy themselves - would recommend a scrub!