Ratings based on 169 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel. Older and clean.Posted Apr 7, 2014
This hotel is very nice. Historical. The rooms could be updated a bit, but overall very clean and pleasing. The only complaint I have is the parking. The adds all say that there is valet parking, BUT there is not. There is a parking ramp across the street but as a woman I would not want to park there without someone going with me. There is no attendant.
by Katie from Lancaster, PA
Not up to our expectations.Posted Jan 7, 2014
Pros: Restaurant, staff.
Cons: Upgrade beds.
Location: In the heart of the city, which was the point of staying there.
The Restaurant Staff and Front Desk agents were all very nice. Food was good. The hotel was very outdated. I understand it's an older hotel and the history behind the hotel it is a great story. However, upgrading TV's and beds will not take the "historic" out of the hotel. The King room we stayed in was not a good room layout. No TV in the bedroom, bed was rock hard. We will most likely go back to the restaurant, however, will not be staying over anytime soon!
for Getaway With Friendsby Bre from Windsor, PA
Would Stay Again! Great Hotel!Posted Jan 6, 2014 on Hotels.com
This hotel was really beautiful inside. It had a lot of old charm. The room was very large and clean.
for Personal Eventby Ken from Seattle
Lovely historic building surprisingly affordablePosted Jan 2, 2014 on Hotels.com
Well appointed rooms, friendly staff, handy downtown location and really wonderful and inventive food at the Off Center Grille. The chef even came out to ask how we liked it.
Recommendedby Jav from Hollis, ny
Posted Dec 30, 2013 on Hotels.com
Was not what I expected. Rooms were not clean. Carpet, towels really needs to be changed. Drapes need to be cleaned! I can go on.......
by A verified traveler
Unfortunately, not so thrilled.Posted Dec 30, 2013
Unfortunately, we are being compensated by the general manager for our inconvenience. He said he will go through expedia through the accounting department to get our money back. The hotel staff never stands at the desk and does not have a bell to ding when you need the . No one at the desk seems knowledgeable about anything. When I went back to my room, the cleaning staff was there. I told them I needed my room for a second, they continued cleaning, as I stood there awkwardly. It wasn't until two minutes later, when they said ''oh, did you want us to leave?'' When they actually gave me some privacy in my room. Worst of all, when my fiancé and I returned Saturday night to our room, we noticed a red stain on our comforter...disgusting! When my fiancé called to tell the desk and ask for a new comforter, the guy at the desk said we needed to come down and get one since there was no one to bring it to us. When he went down, they guy said, ''give me five minutes, I'll personally bring one up to you''. After all that, we didn't need to go down to get a new clean comforter. However, the hotel is fully making up for our inconveniences.
Recommendedby A verified traveler
Posted Dec 16, 2013 on Hotels.com
for Everyoneby A verified traveler
Clean, comfortable hotel.Posted Dec 14, 2013
Recommendedby JAZ from Washington DC
Venerable old hotel showing it's agePosted Dec 9, 2013 on Hotels.com
My stay was fine, nothing to complain about except perhaps the hotel staff was sometimes not in a good mood. The hotel is showing its age and probably not worth the price it charges but it's comfortable enough.
for Personal Eventby Tracey from Louisville
Ok but a Little Run-DownPosted Dec 3, 2013 on Hotels.com
We were in town for a wedding and the reception was here. We stayed 2 nights. The lobby, reception rooms, and the main restaurant have old-world charm but the rooms are pretty tired. Ours had stains along the wallpaper seams and it was peeling a little. The rooms have an L-shaped configuration and are a little cramped; some are better than others. Our friend's next door was much bigger but others staying for the wedding had rooms without drapes! The bed was a little soft for me but I know that is personal taste. The bathroom was quite small and our toilet was broken on arrival. They fixed it quickly but it never flushed easily. The shower had lots of hot water and good pressure and the tub was large but the bottom looked grubby. Staff was mixed. The bartender downstairs was great (though the bar itself was a joke, very small, poor selection, in an unappealing room). Breakfast service on the first day was efficient (but impossible to get refills) but not friendly; on the second day, when they were busy it was awful. The restaurant supervisor who served us scowled the whole time and it took 45 minutes to get our food! No one ever checked to see if it was ok or if we wanted more coffee. The reception was well done and staff was friendly and competent. For what we paid for this hotel it was fine but we wouldn't go out of our way to come back.