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Reviews of Super 8 by Wyndham Harrisonburg

2 out of 5
Super 8 by Wyndham Harrisonburg
3330 S. Main, I-81 Exit 243, Harrisonburg, VA

Reviews

5.6
Rating 10 - Excellent. 103 out of 1004 reviews" "
Rating 8 - Good. 209 out of 1004 reviews" "
Rating 6 - Okay. 242 out of 1004 reviews" "
Rating 4 - Poor. 208 out of 1004 reviews" "
Rating 2 - Terrible. 242 out of 1004 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent communication and clean room for price point.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 28, 2024
Hi Andrew,Thank you for your kind words and for choosing to stay with us. We're delighted to hear that you found our communication excellent and our rooms clean, especially considering the price point. Providing exceptional service and accommodations at a reasonable price is our goal, and we're thrilled that we were able to meet your expectations. Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another wonderful stay in the future.

8/10 Good

Marcel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
-
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Marcel,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

New

Liked: Amenities, property conditions & facilities
Was the right pace for me,
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello New,We are glad to hear that you found our hotel to be at the right pace for you. Your feedback is appreciated as we strive to meet the needs of all our guests. If you have any further comments or suggestions, please feel free to reach out to us.

6/10 Okay

Marvin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Needs up dates
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 8, 2024
Hi Marvin,Thank you for your feedback regarding the need for updates. We strive to provide our guests with comfortable and modern accommodations, and we appreciate your input on areas where we can improve. I will ensure that your comments are shared with our management team for review. Your feedback is valuable to us as it helps us identify areas where we can make enhancements to better meet the needs of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was as good as any of the hotels I have stayed at in Harrisonburg and much less expensive. It was quiet inside the hotel and clean. It's in a busy area which I did not like but most hotels are.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello James,We're glad to hear that you found our hotel to be a good value during your stay in Harrisonburg. Our team strives to provide a quiet and clean environment for all guests to enjoy. While we understand that the surrounding area can be busy, we hope it didn't impact your overall experience too much. Your feedback is appreciated and will be shared with our team for further review.

4/10 Poor

Mariela

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we started going up the stairs there was a moldy smell that carry to our room. In the room things didnt get better. Microwave wasn't working properly, a lot of spots in the room were damage and/ poorly repaired like shower head, walls, phone, etc. I do not recommend this place.
Response from Manager on Feb 24, 2024
Hello Mariela,We appreciate your feedback and apologize for the inconveniences you encountered during your stay. Your comments have been forwarded to the relevant departments for further review and improvement. Thank you for bringing these concerns to our attention.

2/10 Terrible

Mary B

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy who checked me in was very rude. Like I was bothering him by trying to check in. The room was mediocre, and the bed was super hard. But what really bothered me is that every time I went outside to my car to smoke another guy who works there would come outside and stare and just watched me, literally EVERY TIME, I even moved my car to a different spot in the parking lot, but he still showed up. As a woman traveling alone, I would suggest NEVER STAYING HERE!
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Mary,It's disheartening to hear about the rudeness from the staff during check-in and the discomfort caused by the behavior of the individual outside. We take matters like this seriously, and we will investigate this issue thoroughly. It is important for all our guests to feel respected and comfortable during their stay. Rest assured, we will address the concerns you've raised with our team to ensure improvements are made in our service and the overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed there probably 8 times over the years and they always are very accommodating.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 24, 2024
Hi Samuel,Thank you for your continued loyalty and for taking the time to share your positive experiences with us. We truly appreciate your patronage and are delighted to hear that you have found our hotel to be consistently accommodating during your eight stays over the years. It's our goal to provide exceptional service and a comfortable environment for our guests, and we are pleased to know that we have met your expectations. We value your feedback and look forward to welcoming you back for many more positive stays in the future.

8/10 Good

Pablo

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for I guess, I would not recommend this hotel if you are traveling with children or any at risk individuals. Staff was warm and friendly, room door lock was inadequate, bedding was full of cigarette burns despite being a smoke free room, PTAC ( air conditioner) was very noisy but it helped cover up the highway noise a bit, breakfast was laughably paltry, no hot food only coffee, bread, cereal and prepackaged sweet bun, “juice” machine was out of apple syrup and orange seemed past expiry. I payed $56 so hard to complain much.
Stayed 1 night in Jan 2024
Response from Muriel N on Jan 23, 2024
Dear Pablo,We apologize for any inconvenience you experienced while staying at our hotel. Your feedback is important to us, and we are committed to addressing the issues you have raised in order to enhance the experience for future guests. We appreciate your choice to stay with us.

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager wouldn’t allow my daughter to check in because her boyfriend wanted to make sure she got in her room safe. Very discriminating against them. Said he was not allowed to stay, which he wasn’t. Just all around rude
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Gabriel, We apologize for any inconvenience you may have experienced during your stay. Our hotel policies are in place to ensure the safety and comfort of all guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Catherine

It was ok. Not much dealing with the staff, breakfast was blah. Served its purpose.
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Catherine,Thank you for taking the time to share your feedback. We appreciate your honest comments about your experience. It's good to know that our hotel served its purpose for your stay. We understand that breakfast did not meet your expectations, and we will take your feedback into consideration for possible improvements. We value your input and hope to have the chance to welcome you back for an improved experience.

6/10 Okay

Garland

Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on Dec 13, 2023
Hi Garland,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

4/10 Poor

Maria, Riverhead

Disliked: Property conditions & facilities
The heat wasn’t working
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Maria,Thank you for sharing your feedback regarding the issue you experienced with the heating during your stay. We apologize for any inconvenience this may have caused. Our team will further investigate the matter and ensure that our facilities are properly maintained for future guests.

2/10 Terrible

Robbie or Jhilliaun

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Section 8
Asked for parking in cash
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 7, 2023
Hi Robbie,Your feedback is valuable to us, and I want you to know that we take it seriously. We are actively addressing this matter with our team to ensure that clear and convenient payment options are provided to our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Road Stop
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 20, 2023
Hi Joseph,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

NORMA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place it’s ok
Stayed 2 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello NORMA,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We appreciate your perspective and will take your comments into consideration for future improvements. If there is anything else we can assist you with, please feel free to reach out to us directly.

10/10 Excellent

Ismael

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service, room comfort
De super lujo. Entrada privada muyyyyy buena noche q pase
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 9, 2023
Hi Ismael,Thank you for sharing your positive feedback about your stay. We're thrilled to hear that you enjoyed a super luxurious experience with a private entrance. Providing our guests with a memorable and comfortable stay is a top priority for us, and we're glad to know that your stay was enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Gershon

Stayed 2 nights in Oct 2023
Response from Manager on Nov 19, 2023
Hello Gershon,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

Ken

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Muriel Nazareth on Oct 28, 2023
Dear Ken,I would like to express my gratitude for taking the time to provide feedback on your recent stay at Super 8 Harrisonburg Va. Your feedback is valuable to us and helps us improve our services, it is always rewarding to receive positive feedback.Once again, thank you for choosing Super 8 Harrisonburg Va and we look forward to welcoming you back in the near future.

2/10 Terrible

TIMOTHY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was asked to provide an additional credit card, even though I paid online. Was warned several times including via email of the no smoking, not pets, policy. Even though my room smelled like a chain smoking Great Dane took a smoking dump! On the bed. Light bulbs blown in the bath room. Door won't close.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello TIMOTHY,We apologize for the inconvenience caused during your stay. Please provide your booking details and we will promptly address these issues for you. Thank you for bringing this to our attention.

4/10 Poor

Anna

Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Anna,Thank you for sharing your feedback about your recent stay. We appreciate your honesty and apologize for any inconveniences you may have encountered. We strive to provide a comfortable and enjoyable stay for all our guests. Please feel free to contact our management team to discuss your concerns further.

6/10 Okay

Terry

Liked: Staff & service
Disliked: Amenities
Very reasonable pricing. Three stories with no elevator i could find. My window was o fre feet from a highway, so lots of vehicle noise. Cockroaches in the bathroom. I would pay more for a better place next tomw.
Stayed 1 night in Oct 2023
Response from Muriel Nazareth on Oct 8, 2023
Dear Terry,We would like to express our gratitude for choosing our establishment for your recent stay. Your feedback is highly appreciated, and we deeply apologize for any inconvenience caused by the noise from the highway. We understand that the street view may not have been ideal for you.Please be assured that we take all feedback seriously and will take the necessary steps to address any issues you have mentioned. Our goal is to provide our guests with an enjoyable and comfortable experience, and we regret that we fell short of your expectations during your stay.We hope that you will consider staying with us again in the future, and we will do everything possible to provide you with a more satisfactory experience. Once again, thank you for your feedback, and we look forward to welcoming you back soon.

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Muriel Nazareth on Oct 8, 2023
Dear Maureen,We appreciate your valuable feedback and would like to express our gratitude for choosing to stay with us. As a team, we strive to prioritize guest satisfaction and your input helps us achieve this goal.Thank you again for taking the time to share your thoughts with us.We are looking forward to seeing you in future visits in our area.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This room was disgusting!
I was there for JMU Family Weekend. The condition of the room was horrible! Stains on bedding, water stains on light shades, dirt & dust build up on outlets, dirty walls. I did not want to touch anything. Of course the room rate was insane for the room. They offered a breakfast, but there was no way that I would even try it, given the state of the hotel. I will not be staying there in the future.
Stayed 2 nights in Sep 2023
Response from Muriel Nazareth on Oct 3, 2023
Dear guest,We apologize for the inconvenience you experienced during your stay at our hotel for JMU Family Weekend. We take your feedback seriously. We strive to provide our guests with a comfortable and clean room, and we are sorry that we fell short in your case. Regarding the room rate, we understand that it may not have met your expectations. We would like to clarify that our hotel offers competitive rates in the area, and we do not compromise on the quality of service that we provide. However, we do offer a 15-minute refund policy if a guest is not satisfied with their room upon check-in. Thank you for choosing our hotel for your stay.

2/10 Terrible

Johonna

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
The hotel conditions are really awful. This hotel needs major major upgrades. The carpets are dingy the coverlets are dingy. We received two thin towels for our double queen room. The bathtub and shower is degraded so that there’s no finish on it. My husband advises people on their franchises that are multi million dollar franchises. Wyndham and super eight should not allow should not allow the name to be on this hotel. Also, this hotel probably charges $65 at any other time of year. On parents weekend we paid over $250 per night.
Stayed 2 nights in Sep 2023
Response from Muriel Nazareth on Oct 3, 2023
Dear Johonna,We are sorry to hear about your experience at the hotel. It’s understandable that you expected better, especially given the price you paid during Parents Weekend. While hotel rates can vary greatly depending on demand, we can see how you might have different expectations based on the cost. It’s clear that our hotel aims to offer competitive pricing in a high-demand market. While affordability is a factor. Your feedback highlights the importance of clear communication about pricing and your input will be valuable for the hotel to consider for future improvements.Thank you for staying with us

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Staff was cordial , condition is "worn" , but clean enough.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Dear Guest,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Paula

Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Oct 5, 2023
Hi Paula,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Muriel Nazareth on Sep 11, 2023
Dear William,We are delighted to learn that your recent stay was satisfactory. Your feedback and rating are highly valued by our team, as they serve as a testament to our commitment to providing exceptional service. We appreciate you taking the time to share your experience with us and look forward to welcoming you back in the future. If you have any further comments or suggestions, please do not hesitate to reach out to us. Thank you again for choosing our establishment for your stay.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Muriel Nazareth on Sep 4, 2023
Dear Michael,We are pleased to receive your feedback and to know that your stay met your expectations. Your satisfaction is our top priority and we strive to ensure that every guest has a comfortable and enjoyable experience.Thank you for choosing our establishment and we hope to have the pleasure of welcoming you back soon.Best regards,

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Aug 2023
Response from Muriel Nazareth on Aug 31, 2023
Dear Miguel,I would like to express my sincere gratitude for taking the time to provide us with your valuable feedback regarding your recent stay at our hotel. Your feedback is highly appreciated, and we are pleased to hear that you had a pleasant experience.We would like to assure you that we strive to provide our guests with the best possible service and amenities, and we are delighted to know that we were able to meet your expectations.We would be honored to welcome you back to our hotel in the future and provide you with another exceptional experience.Thank you once again for choosing our hotel for your stay.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Off Highway
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 29, 2023
Hi Brenda,Thank you for your feedback! We're glad to hear that you found our location to be great. Providing a convenient and well-situated location for our guests is important to us, and we're pleased that it met your expectations. We appreciate your support and hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Tracey

Liked: Cleanliness
Disliked: Staff & service
Don’t stay here!
At check in front desk staff was rude (lady). At check out had to wait more than 5 minutes for him to show up. Breakfast was horrendous! No protein at all! Coffee awful ! Hot water for tea Luke warm at best had to microwave! Literally bread, dry cereal, and prepackaged honey buns.
Stayed 1 night in Aug 2023
Response from Muriel Nazareth on Aug 20, 2023
Dear Tracey,Thank you for taking the time to share your recent experience with us. We apologize for any inconvenience caused by the behavior of our front desk staff and the wait time at check-out. Our staff is usually well-trained and we will take your feedback into consideration to ensure that our guests receive excellent service throughout their stay.Regarding breakfast, we understand that it may not have met your expectations. While it is a complimentary and light breakfast, we do not serve protein. However, we do provide instructions for the breakfast options available. We appreciate your feedback and will take it into consideration as we continue to improve our offerings.Thank you again for choosing to stay with us

8/10 Good

Shirley

Liked: Staff & service
We had to switch rooms because the first one smelt. They were very accommodating when I requested to switch rooms. The hotel is on a busy street but in the hotel we couldn’t hear the traffic. They don’t offer decaf coffee with breakfast. If they did offer; the canisters were not labeled. I didn’t see any flavored coffee creamers. The gas station across the street didn’t offer decaf coffee. It must not be common in the area where we were staying. They had apple and orange juice. Apples, sliced white bread, boxed honey bun’s & two types of cereal. For the price, nothing fancy, hotel was good enough for a one night stay. We would stay there again.
Stayed 1 night in Aug 2023
Response from Muriel Nazareth on Aug 21, 2023
Dear Shirley,Thank you for taking the time to share your experience with us. We are glad to hear that our staff was able to accommodate your request to switch rooms and that you had a comfortable stay despite the busy street outside.We apologize for any confusion regarding our coffee offerings. While we do not have decaf coffee on display, it is available upon request at the front desk. We appreciate your feedback and will make sure to clarify this for our guests in the future.We are happy to hear that you enjoyed our breakfast options and found our hotel to be a good value for your one night stay. We look forward to welcoming you back if your travels bring you back to the area.

6/10 Okay

Eileen

Traveled with partner
It was only OK. The noise from the Air Conditioner made sleep difficult.
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 22, 2023
Hi Eileen,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your honesty and value your input as it helps us identify areas where we can improve the guest experience. We will look into the issue with the air conditioner to ensure that it's functioning properly and not causing disturbances for our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.

6/10 Okay

Tania

Traveled with family
Room smelled weird
Stayed 1 night in Aug 2023
Response from Best regards, Muriel Nazareth on Aug 18, 2023
Dear Tania,Thank you for bringing this to our attention. As a part of our commitment to providing our guests with a comfortable stay, we take all feedback seriously. We apologize for any inconvenience caused by the unpleasant smell in your room. In order to ensure that we are able to address this issue, we kindly request that you inform our front desk team immediately. They will be able to investigate the matter and assist you in moving to another room if necessary.Once again, we apologize for any inconvenience caused and thank you for your feedback.

10/10 Excellent

Donald

Liked: Staff & service, room comfort
My error!
I accidentally booked a smoking room ( who knew they still existed) and receptionist was kind enough to allow me to cancel my remand I rebooked to have a non smoking room!
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 14, 2023
Hi Donald,Thank you for choosing our hotel and sharing your experience with us. We're pleased to hear that our receptionist was able to assist you with your booking situation and provide you with a solution that met your needs. We're glad we could accommodate your request to switch from a smoking room to a non-smoking room. It's important to us that our guests have a comfortable and enjoyable stay, and we're happy that our team was able to help resolve the issue promptly and to your satisfaction. It is our pleasure to have you and we hope to see you again soon!

6/10 Okay

Elisabet

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Muriel Nazareth on Aug 13, 2023
Dear Elisabet,Thank you for your recent feedback. We appreciate your time and effort in providing us with your feedback. We are glad to hear that you had a satisfactory experience with us, and we strive to make sure that all of our guests feel the same way.If there is anything specific that you would like to share with us about your experience, please do not hesitate to let us know. We are always looking for ways to improve our guests' experiences, and your feedback is valuable in helping us achieve that goal.Thank you once again for choosing our services, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Frank

Liked: Amenities
Nice rooms and friendly staff. Will be back. 👍
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 8, 2023
Hi Frank,Thank you for sharing your positive feedback about your recent stay at our hotel. We're glad to hear that you found our rooms to be nice and that our staff provided a friendly and welcoming experience during your stay. Providing comfortable accommodations and excellent service is important to us, and we're pleased that we could meet your expectations. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

6/10 Okay

salwan

Stayed 1 night in Jul 2023
Response from Guest Relation Management on Aug 22, 2023
Hi Salwan,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel clerk was AWESOME
Stayed 1 night in Jul 2023
Response from Guest Relation Management on Jul 30, 2023
Hi Marc,Thank you for your kind feedback! We're thrilled to hear that you had an awesome experience with our staff during your stay at our hotel. Our team takes great pride in providing exceptional service to all our guests, and it's always rewarding to receive such positive comments. We will be sure to share your appreciation with our staff members, as they work hard to ensure our guests have a memorable and pleasant stay. Thank you once again for your kind words, and we look forward to serving you again soon!

10/10 Excellent

Janet

Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Janet,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Siddhartha

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice property but they have extremally limited items in breakfast (only bread, frosted bread, milk and cheerios which is even lesser than other super 8 hotels). Staff management is good.
Stayed 2 nights in Jul 2023
Response from Muriel Nazareth on Jul 4, 2023
Dear Siddhartha,Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad you found our property nice and our staff management good. We apologize for any inconvenience caused by the limited breakfast options during your stay. We understand that our current breakfast selection may not be as extensive as other hotels, but please know that this is due to limited space in our breakfast room.We are currently working on extending our breakfast room and hope to add more items to our breakfast selection soon. We appreciate your patience and understanding in this matter.Thank you again for choosing to stay with us and we hope to have the opportunity to welcome you back soon.

6/10 Okay

Jody

Disliked: Property conditions & facilities
Very old. No elevator. Desperately needs renovation.
Stayed 1 night in Jun 2023
Response from Muriel Nazareth on Jun 26, 2023
Deat Jody,Thank you for taking the time to share your feedback with us. We appreciate your honest opinion and we are sorry to hear that your recent stay with us did not meet your expectations.We understand that the lack of an elevator in our hotel might have been an inconvenience for you. Hotel information is updated online and transparent. However, we do offer assistance with luggage on request. our staff is always available to help our guests with any needs they may have.Regarding the age of our hotel, we understand that it may not suit everyone's preferences. However, we strive to maintain the highest standards of cleanliness and comfort for our guests. We regularly update and refurbish our rooms to ensure that they meet the needs of our guests.We appreciate your feedback and we will take it into consideration as we continue to improve our services. We hope that you will consider staying with us again in the future and give us the opportunity to provide you with a better experience.Thank you for choosing our hotel.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello Walter,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Pavel

Stayed 2 nights in Jun 2023
Response from Guest Relation Management on Jul 9, 2023
Hi Pavel,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

2/10 Terrible

Betty B

Stayed 2 nights in Jun 2023
Response from Manager on Jul 9, 2023
Hello Betty B, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Just ok.
Stayed 1 night in Jun 2023
Response from Guest Relation Management on Jun 15, 2023
Hi Johan,We appreciate you sharing your rating and feedback on your recent stay with us. We hope to have you again for another pleasant stay.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get in to off freeway
Stayed 1 night in Jun 2023
Response from Guest Relation Management on Jun 12, 2023
Hi Richard,Thank you for the perfect rating and wonderful feedback. We are glad you loved the convenient location of our hotel and exceeded your expectations. We look forward to welcoming you back soon!

8/10 Good

Derrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relation Management on Jun 8, 2023
Hi Derrick,We appreciate you sharing your rating of your recent stay with us. Thank you for choosing our hotel, and we hope to have you again for another enjoyable stay.

6/10 Okay

RICHARD

Traveled with family
Disliked: Amenities
Rooms were prepaid and had two different names for two rooms. Could not get my room key until my daughter showed up, because somehow both rooms were under her in their system or something. I paid for rooms and was called by motel as if my number was my daughters, needless to say no room key until my daughter showed up....weird rule for prepaid rooms.
Stayed 2 nights in May 2023
Response from Manager on May 23, 2023
Hello RICHARD, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.